Store Manager Rimowa PH  

Who we are:

As the official distributor of Rimowa in the Philippines, we are a part of a global organization with years of retail experience and expertise in high-quality products targeted towards customers with an elevated sense of taste and style.

What you will do:

Sales

• Achieve 100% of the Store Sales Target
• Uphold excellent customer service in store
• Selling & Customer Service: Know and execute the procedures and guidelines related to sales transactions, discounts, wrapping, exchanges, gift cards, and customer support.
• Know and execute guidelines for Client Care Roles which include managing warranty coverage, repair processes, assessments, and customer communications.

Staff Management

• Monitor the progress of staff and gives regular feedback using Daily Tracker, Client Engagement Tracker, Monthly Milestone, and Performance Appraisal.
• Conduct Onboarding and monthly Performance Evaluation for newly hired employees
• Conduct Performance Appraisal forms every Q2 and Q3 for L1 -L2 regular employees

Inventory Management and Visual Merchandising

• Ensure proper inventory in store.
• Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales.
• Present merchandise in a manner consistent with Rimowa standards, to maximize sales and merchandise turnover in line with visual merchandising guidelines

Boutique Excellence

• Implement and follow presentation guidelines, including grooming, to project Rimowa image
• Maintain the highest standard of housekeeping both on and off the sales floor at all times.
• Oversee daily reconciliation of petty cash, cash fund and sales reports to the head of finance and Retail Manager

Communication and Reporting

• In charge of in-store communication between all stores, Customer Care, and warehouse.
• Provide all due reporting in a timely manner (Weekly submission of Employee Tracker due every Monday; Monthly submission of Monthly Milestone due every 4th day of the month)
• In charge of Briefings and Escalations

• Bachelor’s degree in Business Management, Marketing, or any related field.
• Minimum of 3 years of retail experience, with at least 1 year in a Store Manager or Assistant Manager role, preferably in luxury, premium, or lifestyle retail.
• Proven track record of meeting or exceeding sales targets and managing store operations end-to-end.