Customer Experience Coordinator
PSB Technology Services Inc.
- Pasig, PhilippinesFrontera Dr, Ugong, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted a month ago and deadline of application is on 28 Feb
Recruiter was hiring 6 days ago
2025-01-31T01:18:13.894400+00:002025-02-28T05:00:00+00:00Job Description
The primary role of a Customer Experience Coordinator is to address customer issues and resolve them in a timely and efficient manner. You are expected to interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. Job level progresses based on skill set and competencies displayed as well as actual execution of job functions, including, but not limited to:
- Manage incoming phone calls, email, social media and take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Purchase Order and Sample Order creation, review, release
- Work on RMA requests, Invoice inspection, timely processing
- Provide ETAs and tracking numbers proactively
- Front line support for all warranty issues
- Weekly open order review and inspection, communication to partners
- Other tasks and projects assigned by manager
Minimum Qualifications
- Experience with Operations, Sales Support, and/or Customer Support related functions
- Strong phone contact handling and active listening skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Logical, highly accurate, analytical & critical thinking skills
- Eager to learn cross-functional tasks
- Excellent written and verbal English communication skills
- Ability to maintain the confidentiality of sensitive information
- Ability to work independently and as part of a team
- Willingness to adapt to changing business needs
- Ability to work under pressure and meet SLAs
- Willing to work on night shift and hybrid work model at Silver City
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Silver City, Frontera Dr, 1604 Pasig, Philippines
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About PSB Technology Services Inc.
Be part of the "Best organization to work for in Asia"! Winner of The HRD Asia 2020 "Employer of Choice" award!
PSB (Pioneer Square Brands) Technology Services Inc. is a Manila-based company that provides Sales, Customer Service, Accounting, Supply Chain and Sales Support services for Brenthaven (www.brenthaven.com)
and Gumdrop (www.gumdropcases.com) brands. We provide competitive salaries & benefits package, and an environment that encourage collaboration & teamwork. We are located at Silver City, Pasig City.
Our Mission: To become the leading provider of rugged technology accessories for classroom and enterprise environments.
Our Core Values:
• Bring Passion Everyday
• Be Genuine and Respectful
• Excellence in Execution
If you are a PASSIONATE, GENUINE & RESPECTFUL professional that consistently EXECUTE WITH EXCELLENCE,
this is FOR YOU!
We are actively looking for highly motivated and energetic professionals with a positive attitude to be part of our growing team.