Customer Resolution Staff
PT BFI Finance Indonesia Tbk
- Tangerang, IndonesiaHead Office - BFI Tower Sunburst CBD Lot 1.2 Jl. Kapt. Soebijanto Djojohadikusumo BSD City Tangerang Selatan 15322, Tangerang, Banten, IndonesiaTangerangBantenIndonesiaIndonesia
- Full timeFULL_TIME
Posted 17 days ago and deadline of application is on 29 May
Recruiter was hiring 26 minutes ago
2024-04-30T10:04:39.851621+00:002024-05-29T17:00:00+00:00Job Description
- Membuat dan melakukan pengecekan daily report terkait jumlah keluhan dan inquiry (informasi) yang masuk
- Melakukan follow up dan eskalasi tiket keluhan ke unit kerja terkait dan cabang
- Memastikan keluhan dari konsument dapat terselesaikan dengan baik
- Mengupdate tiket hard complaint dan tiket keluhan over SLA
- Membuat report internal dan eksternal (Report OJK)
- Membuat meeting dengan unit kerja lain untuk mengetahui rootcause dan action plan terhadap hard complaint & complaint terbanyak
- Melakukan follow up keluhan konsumen yang berada baik di media massa maupun media sosial & bekerja sama dengan unit-unit terkait untuk penyelesaiannya
- Melakukan update standarisasi penginputan keluhan pada sistem untuk cabang
- Memastikan kepuasan konsumen terkait dengan men-handling komplain konsumen
- Melakukan service recovery terkait dengan semua komplain yang masuk pada customer care HO dan cabang
- Membuat standarisasi jawaban atas keluhan yang disampaikan oleh konsumen dengan bekerja sama dengan Tim Care di Head Office
- Melakukan monitoring SLA keluhan
Minimum Qualifications
- Minimal pendidikan S1, Semua jurusan
- Memiliki pengalaman kerja minimal 1 tahun pada posisi Complaint Resolution, Customer Care, atau Call Center
- Menguasai dengan ahli penggunaan Ms. Office, terutama penggunaan Ms. Excel, Word dan Power Point
- Memiliki kemampuan komunikasi yang baik dan mudah untuk beradaptasi di lingkungan baru
- Memiliki kemampuan memecahkan masalah yang baik
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Head Office - BFI Tower Sunburst CBD Lot 1.2 Jl. Kapt. Soebijanto Djojohadikusumo BSD City Tangerang Selatan 15322
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About PT BFI Finance Indonesia Tbk
PT BFI Finance Indonesia Tbk (BFI Finance) was established in 1982 as PT Manufacturers Hanover Leasing Indonesia, a joint venture between Manufacturers Hanover Leasing Corporation from the United States and local partners. It is one of long-established multifinance companies in Indonesia as well as the first multifinance company to be listed on the Jakarta Stock Exchange and Surabaya Stock Exchange (currently known as Indonesia Stock Exchange or IDX). BFI Finance was listed in May 1990 with ticker code BFIN. After undertaking debt restructuring due to the Asian financial crisis started in 1998, BFI Finance officially changed its name to PT BFI Finance Indonesia Tbk in 2001.
Currently, 48.15% of BFI Finance's shares are owned by Trinugraha Capital & Co SCA consortium (which among others consists of Bravo Capital Holding owned by Jerry Ng, Northstar Group, Garibaldi Thohir, and other passive investors). The remaining shares are owned by local and international institutional shareholders as well as public shareholders.