Community Manager CSR | Remote
Elite Talent Recruit
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱30,000.00 - ₱50,000.00 / monthPHP300005000030000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative who will be responsible for handling customer inquiries, providing exceptional support, and managing order-related concerns on various social media platforms. The position requires proficiency in using Converse Digital or a similar customer service tool. As a key member of our Customer Care team, you will engage with customers, resolve issues, and contribute to the overall success of our customer service efforts.
Responsibilities:
- Respond promptly and professionally to customer inquiries on social media, manage channels for a positive experience, and collaborate with the marketing team for feedback.
- Assist customers with inquiries, coordinate with fulfillment for timely delivery, and process returns, refunds, and exchanges as per company policies.
- Maintain a positive and professional tone, offering product recommendations and information based on customer needs.
- Efficiently use Converse Digital or a similar tool for customer interactions, leveraging features to enhance communication and service.
- Identify and resolve customer concerns, escalating issues when necessary, and collaborate with cross-functional teams for complex issues.
Minimum Qualifications
- Proven experience as a Customer Service Representative or similar role.
- Experience in the Beauty Industry is a must
- Familiarity with Converse Digital or a comparable customer service tool.
- Experience with Zendesk is preferred
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask and prioritize in a fast-paced environment.
Perks and Benefits
- Work from Home
- Performance Bonus
Required Skills
- Email Support
- Chat Support
- Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Muntinlupa, Metro Manila, Philippines
About Elite Talent Recruit
We’re using an IT industry solution to transform the process of recruitment management in different industries. Elite Talent Recruit is committed to building a culture that advocates diversity, inclusivity, and growth. If you are a talented, output-driven individual that shares our values, feel free to submit your application.