Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Underwriters are responsible for calculating, analyzing, and assessing risks. They arrange insurance coverage, propose insurance terms and conditions, provide risk recommendations, and negotiate reinsurance placements.

To support the development of future underwriting professionals, successful candidates will join the Underwriter Expert Program, a structured 6-month development program designed to build technical knowledge, business understanding, and underwriting expertise. Participants will undergo comprehensive training with focuses on developing participants into underwriting specialists through an expert track aligned with Asuransi Astra’s business needs.

As part of the program, participants will be developed within one of the following underwriting specializations:

<ul>
	<li>Marine &amp; Aviation: Manage risks and insurance coverage related to marine cargo, hull, logistics, and aviation businesses.</li>
	<li>Property &amp; Casualty: Assess and underwrite risks for property, industrial assets, and general liability insurance.</li>
	<li>Energy, Engineering &amp; Major Risks: Handle complex risks associated with energy, construction, infrastructure, and large-scale industrial projects.</li>
	<li>Heavy Equipment &amp; Miscellaneous: Heavy equipment, machinery, and various specialized commercial risks.</li>
	<li>Health: Evaluate and manage underwriting risks for corporate and individual health insurance products.</li>
	<li>Retail Product Management: Develop, manage, and optimize retail insurance products to meet market needs and business objectives.</li>
</ul>

Underwriter Expert Program

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Lead and oversee Travel Consultant and Ticketing operations, ensuring teams consistently meet service level agreements (SLAs), quality standards, and productivity goals.</li>
	<li>Drive operational excellence across Flight Issuance, Reissuance, Refund Processing, and Customer Support functions through data-driven analysis and continuous improvement initiatives.</li>
	<li>Provide leadership, coaching, and performance management to Supervisors, Travel Consultants, and Ticketing team members, fostering a high-performing and customer-focused culture.</li>
	<li>Serve as the escalation point for complex travel, ticketing, and customer service issues, partnering with airlines, travel agents, and internal stakeholders to deliver effective resolutions.</li>
	<li>Manage workforce planning, operational reporting, business reviews to ensure efficient service delivery and alignment with business objectives.</li>
</ul>

Travel Senior Supervisor

PT Galileo Indonesia Perdana, juga dikenal sebagai Galileo Indonesia, didirikan pada tahun 1997 sebagai mitra operator lokal dari Travelport Global untuk Indonesia. Berkantor pusat di Jakarta dan diikuti dengan memiliki dua kantor cabang di Medan dan Surabaya pada tahun 2000 dan 2002.

Pada tahun 2019, Galileo Indonesia melanjutkan pertumbuhannya setiap tahun, ditandai dengan perolehan pangsa pasar sebesar 40%, terutama untuk segmen Free Individual Traveler (FIT). Hari ini, Galileo Indonesia, yang mengusung tagline “mitra teknologi perjalanan Anda” tetap berkomitmen untuk selalu menawarkan produk, layanan dan solusi terbaik kepada pelanggan setia pengguna Galileo Indonesia di seluruh Indonesia.

Eksistensi perusahaan didukung oleh perusahaan terafiliasi seperti: ATI Business Group sebagai mitra fare loader, PT. Sentra Solusi Indonesia (SSI) sebagai mitra strategis sistem mid-back office dan PT. Mitra Abadi Solusi yang mendukung jaringan dan koneksi datanya.

PT. Galileo Indonesia Perdana (Travelport Indonesia)

● Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction. 
● Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate solutions. 
● Collaborate with other support team members or departments to resolve complex issues or escalate problems that require specialized attention. Work closely with Network Operation Centre (HQ) to communicate customer feedback and suggest improvements. 
● Ensure a high level of customer satisfaction and maintain professionalism, empathy, and effective communication skills. Handle all customers with patience and resolve conflicts in a calm and professional manner. 
● Stay up-to-date with data center knowledge and enhancements to provide accurate and timely information to customers. Participate in training programs, workshops, or certifications to enhance technical skills and customer support abilities. 
● Provide/deliver training programs/workshops for customers (online/off-site/on-site) according to standard modules applicable. 
● Provide first-level IT support including troubleshooting hardware, software, and network issues as well as assisting with system access, installation, and configuration. 
● Log and track IT incidents using the ticketing system, ensuring timely follow-up and resolution or escalation to relevant IT teams if necessary. 
● Support the setup and maintenance of IT equipment such as computers, printers, and peripherals for both internal teams and customer-facing environments.

GDS Helpdesk Support

<ul>
	<li>Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction.</li>
	<li>Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate solutions. </li>
	<li>Collaborate with other support team members or departments to resolve complex issues or escalate problems that require specialized attention. Work closely with Network Operation Centre (HQ) to communicate customer feedback and suggest improvements.</li>
	<li>Ensure a high level of customer satisfaction and maintain professionalism, empathy, and effective communication skills. Handle all customers with patience and resolve conflicts in a calm and professional manner.</li>
	<li>Stay up-to-date with data center knowledge and enhancements to provide accurate and timely information to customers. Participate in training programs, workshops, or certifications to enhance technical skills and customer support abilities.</li>
	<li>Provide/deliver training programs/workshops for customers (online/off-site/on-site) according to standard modules applicable.</li>
	<li>Provide first-level IT support including troubleshooting hardware, software, and network issues as well as assisting with system access, installation, and configuration.</li>
	<li>Log and track IT incidents using the ticketing system, ensuring timely follow-up and resolution or escalation to relevant IT teams if necessary.</li>
	<li>Support the setup and maintenance of IT equipment such as computers, printers, and peripherals for both internal teams and customer-facing environments.</li>
</ul>

PT Evo Manufacturing Indonesia adalah perusahaan manufaktur pet food yang berkomitmen menghasilkan produk berkualitas tinggi melalui inovasi, teknologi modern, dan standar mutu yang unggul. Kami memproduksi berbagai merek terpercaya, seperti Life Cat, Ori Cat, dan Bio Cat, serta mengajak talenta terbaik untuk tumbuh dan berkembang bersama kami.

PT. Evo Manufacturing Indonesia

We are seeking an experienced Export Import Section Head to lead and oversee our international logistics operations. This role is responsible for managing export and import activities, ensuring compliance with customs and international trade regulations, optimizing logistics costs, and maintaining efficient cross-border supply chain operations. The successful candidate will work closely with internal stakeholders and external logistics partners to ensure timely and compliant shipment execution.

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Underwriter Expert Program

Travel Senior Supervisor

GDS Helpdesk Support

GDS Helpdesk Support

Export Import Supervisor

Export Import Supervisor