ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

Customer Support Supervisor

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Executive Coordinator will initially serve in an administrative capacity with the potential for growth for the right candidate. The Executive Coordinator will report to the client and/or team and support both the CEO and team accordingly. Searching for a macro-thinker and a people person who can handle the day-to-day scheduling, rolling calls, and business prioritization with discretion and a calm demeanor, as the clientele and operations are of an extremely high caliber in their respective industries.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Responsibilities:

<ul>
	<li>Administrative duties include handling phones, calendar management, scheduling travel, event logistics, and general office management tasks</li>
	<li>Serve as the first point of contact with clients and executives</li>
	<li>Assist with special projects, research, and compiling information as needed</li>
	<li>Project management</li>
	<li>Help support operations</li>
	<li>Managing daily schedule; adapting as needed and effectively communicating changes to all parties</li>
	<li>Organize all aspects of complex domestic and international travel, professional and personal</li>
	<li>Manage meetings, reservations, and errands</li>
	<li>Support senior staff meeting logistics in conjunction with other support staff</li>
	<li>Manage action item list</li>
	<li>Maintain relationship databases and CRM</li>
	<li>Weekly meetings with leadership and project lead</li>
	<li>Anticipate the needs of the CEO, staying ten steps ahead at all times to ensure a smooth and successful outcome</li>
	<li>Complete expense reports and maintains an accurate expense filing system</li>
</ul>

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Customer Support Supervisor

Executive Coordinator | Work From Home