AVIATOUR merupakah Perusahan Tour dan Travel terkemuka di Indonesia, didirikan sejak tahun 1999 dan merupakan top 10 travel agency di Indonesia.

RANGE OF SERVICES: Worldwide Outbound Tour Programs | Inbound & Domestic Tour Programs | Incentive Customized Tour Programs | Meeting, Convention & Exhibition | International & Domestic Ticketing | International & Domestic Airlines Reservations | International & Domestic Hotel & Package Reservations | International & Domestic Individual Free & Easy Packages | Travel Document Facilities | Airport Handling Services | Worldwide Cruise Package Programs.

COMPANY STRENGTH: Highly reputed International Standard Travel Agent in Indonesia | Pleasant, helpful, well-educated and professionalized staff | Sixteen years of experience in travel management | Strength relationship with the airlines, hotel and suppliers.

Avia Tour

<ul>
	<li>
	Lead and guide the FIT &amp; Cruise team to ensure smooth operations, service quality, and profitability.
	</li>
	<li>
	Develop and manage cruise &amp; FIT product portfolios, with fresh, high-margin, market-relevant offerings.
	</li>
	<li>
	Negotiate and maintain strong relationships with cruise lines, DMCs, airlines, and global suppliers.
	</li>
	<li>
	Supervise customized itinerary creation (hotel, cruise &amp; land tours) to ensure accuracy and guest satisfaction.
	</li>
	<li>
	Review sales reports, market trends, and competitors to identify new business opportunities.
	</li>
	<li>
	Provide training, support, and performance feedback to your team.
	</li>
	<li>
	Collaborate closely with management for sales and marketing strategies.
	</li>
</ul>

Organizing and Planning

Relationship Management

Persuasion and Negotiation

Sales and Marketing Knowledge

Problem Sensitivity

FIT, Hotel & Cruise Product Manager

✨ Key Responsibilities:

<ol>
	<li>Design and implement IT strategies aligned with business goals.</li>
	<li>Manage IT infrastructure (networks, servers, cloud, and data security).</li>
	<li>Oversee GDS &amp; airline/ticketing systems to ensure smooth operations.</li>
	<li>Develop and optimize booking platforms, websites, mobile apps, and API integrations.</li>
	<li>Implement cybersecurity measures and handle system upgrades.</li>
	<li>Lead and mentor the IT team while coordinating with vendors and airline partner</li>
</ol>

IT Manager

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

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