advertising business management and office functions

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Key Responsibilities

1. Team Performance Management

<ul>
	<li>Monitor CS daily performance, productivity, quality, attendance, and discipline.</li>
	<li>Review performance against project-specific KPIs and daily targets.</li>
	<li>Identify performance gaps early and take corrective action before issues escalate.</li>
	<li>Conduct regular 1-on-1 and performance check-ins with CS team members.</li>
	<li>Maintain performance records and provide data-based performance updates to management.</li>
	<li>Ensure employees understand what is expected from them and how their performance is measured.</li>
</ul>

2. Client &amp; Operational Management

<ul>
	<li>Act as the primary KST contact for operational and people-related matters concerning the CS team.</li>
	<li>Maintain regular communication with the client regarding team performance, workload, and development.</li>
	<li>Clarify client expectations, priorities, and changes in operational requirements.</li>
	<li>Ensure client feedback is translated into clear actions for the CS team.</li>
	<li>Manage escalations related to employee performance and operational issues.</li>
	<li>Challenge or clarify client feedback when necessary and ensure performance decisions are supported by clear evidence.</li>
</ul>

3. Employee Development &amp; Coaching

<ul>
	<li>Conduct structured coaching for CS employees based on identified performance gaps.</li>
	<li>Identify individual development needs and create practical improvement actions.</li>
	<li>Provide additional guidance to employees who are struggling to meet expectations.</li>
	<li>Monitor progress of employees under an Improvement Plan.</li>
	<li>Identify high-potential employees and prepare them for broader responsibilities.</li>
	<li>Build a culture of ownership, proactivity, accuracy, and continuous improvement.</li>
</ul>

4. Probation &amp; New Employee Management

<ul>
	<li>Ensure every new CS employee understands role expectations, KPIs, and success criteria from Day 1.</li>
	<li>Monitor new employees during their first 90 days.</li>
	<li>Conduct and document structured 30/60/90-day performance reviews.</li>
	<li>Establish early warning status: Green / Yellow / Red.</li>
	<li>Initiate coaching or improvement actions for Yellow/Red employees.</li>
	<li>Provide evidence-based recommendations regarding probation continuation or completion.</li>
	<li>Conduct Root Cause Analysis for employees who fail probation to identify whether the issue comes from hiring, onboarding, training, performance, or role fit.</li>
</ul>

5. Recruitment &amp; Selection Support

<ul>
	<li>Participate in client interviews and final candidate assessment.</li>
	<li>Support HR in designing and conducting CS job simulations/case studies.</li>
	<li>Provide feedback on candidate suitability based on operational requirements.</li>
	<li>Identify recurring hiring gaps from probation failures and recommend improvements to the recruitment process.</li>
</ul>

6. Process &amp; Quality Improvement

<ul>
	<li>Identify recurring errors, bottlenecks, and productivity issues within CS operations.</li>
	<li>Develop and maintain practical SOPs, checklists, and working guidelines together with the client.</li>
	<li>Ensure CS employees follow agreed processes and quality standards.</li>
	<li>Analyze recurring performance issues and propose preventive solutions.</li>
	<li>Capture lessons learned and convert them into training or process improvements.</li>
	<li>Continuously improve the CS team's productivity and quality.</li>
</ul>

7. Reporting &amp; Business Acumen

<ul>
	<li>Provide management with data-driven reporting, not only activity updates.</li>
	<li>Monthly reporting should cover:</li>
	<li>Headcount &amp; manpower status</li>
	<li>Productivity / target achievement</li>
	<li>Quality / error rate</li>
	<li>Attendance &amp; discipline</li>
	<li>Client feedback</li>
	<li>Employee development progress</li>
	<li>Probation status</li>
</ul>

Team Leader Customer Service

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Mendorong penjualan dan meningkatkan produktivitas ruang jual melalui active selling dan B2B</li>
	<li>Melakukan kegiatan dan aktivitas penjualan digital</li>
	<li>Memastikan operasional toko berjalan dengan lancar, antara lain mengatur jadwal karyawan, memastikan kesiapan sistem operasional, mengontrol ketersediaan produk dan kerapihan display, melakukan perubahan display dan visual merchandising.</li>
	<li>Memastikan pelayanan dan penanganan keluhan berjalan baik</li>
</ul>

Store Superintendent Gramedia Maumere

Our Journey

With a renewed vision for growth and innovation, we rebranded as PT Bank SMBC Indonesia Tbk (SMBC Indonesia) in 2024, formerly known as PT Bank BTPN Tbk. This rebranding reflects our response to the dynamic changes, allowing us to consolidate our strengths and deliver even more seamless, integrated solutions for millions of customers from diverse segments across Indonesia.
 
This transformation signals our commitment to advancing and streamlining our business strategies, enabling us to better serve our customers and help them lead more meaningful and fulfilling lives. At the heart of this rebrand is our dedication to supporting Indonesia's long-term development goals, in alignment with the vision of Indonesia Emas 2045.
 
In addition to these goals, we are excited to invite talented individuals and younger generations to join us, expand their careers and make a lasting impact. Together, we can drive positive change and build a brighter future for Indonesia.

Life at SMBC Indonesia

At SMBC Indonesia, our team is a close-knit family of innovative individuals dedicated to growing and making a positive impact on our communities. We offer top-notch banking services while ensuring that our team members feel appreciated and engaged thanks to cutting-edge digital technology and global expertise. We foster a flexible, open environment where employees can continuously learn, develop professionally, and aspire to become their best selves.

We cultivate a collaborative culture with open communication between leaders and team members, encouraging the sharing of ideas, feedback, and problem-solving. Strong bonds between colleagues are vital, enabling agile teamwork that drives success in today’s fast-paced banking industry.
Our office is designed for both productivity and relaxation, with activities like billiards, gaming, and karaoke available after work. SMBC Indonesia also supports various internal clubs, offering options like yoga, badminton, gaming, and parenting to keep our team active and engaged. We believe these opportunities are essential for maintaining a vibrant, innovative workforce.

Giving Back

Through our Daya program, SMBC Indonesia champions sustainable, measurable empowerment initiatives for our customers. The Daya program offers education, training, and resource-sharing to enhance entrepreneurial skills, unlock growth opportunities, and improve quality of life. Health & Wellness and Community Empowerment programs are integral parts of our business model, fostering an environment where our customers thrive alongside our business.

Adaptive to change
 
With decades of experience, SMBC Indonesia has embraced adaptability as a core value. Our approach to work reflects this, with flexible dress codes, remote work options, and digital collaboration tools to keep our team connected and productive. By embracing these changes, we are better positioned to serve our customers effectively and stay resilient in a dynamic industry. Despite the evolving challenges in banking, SMBC Indonesia remains committed to meaningful progress and impactful service that touches millions.

PT Bank SMBC Indonesia Tbk

Melakukan proses akuisisi nasabah baru untuk produk funding / wealth, cross selling / top up nasabah existing serta melakukan proses maintenance terhadap nasabah existing sehingga tercapai target pertumbuhan nasabah dan pertumbuhan volume portofolio dengan memberikan layanan transaksi sesuai dengan standar dan prosedur yang berlaku.

Relationship Manager Wealth Management Business

Indonesia Stock Exchange (IDX) is a Self-Regulatory Organization that creates a trusted and credible financial market infrastructure to deliver a fair, orderly, and efficient market, accessible to all stakeholders through innovative products and services. Our vision is to be a competitive stock exchange with world-class credibility. We aim to develop the Indonesian capital market to bring prosperity as one of the pillars of the Indonesian economy. We also actively seek to create more impact globally by joining the World Federation of Exchanges and Sustainable Stock Exchanges. Our goal is to become a credible exchange that drives financial deepening, enabling Indonesia to become the 5th largest economy by 2045. 

Our core values, Teamwork, Integrity, Professionalism, and Service Excellence (TIPS), are set to be our DNA. This is how we live at IDX. TIPS become the spirit that leads us to strengthen collaboration, and innovation, and to continuously go above and beyond to achieve our goals. 

People play significant roles in the success of IDX, and thus we put people as our priority. Ensuring our people have nurturing and exciting working experiences, we are fully committed to developing and energizing our people by providing various development programs and opportunities to create an impact through their roles/work. We are blessed to have been awarded as one of the Best Companies to Work for in Asia for the third consecutive year in 2017, 2018, and 2019, organized by HR Asia. 

Indonesia Stock Exchange

We are seeking a highly motivated and analytical professional to join our team as an IT Business Partner and Innovation Incubation Officer (Outsource). In this role, you will support business transformation initiatives by bridging business needs and technology solutions while driving digital innovation across the organization.

Key Responsibilities: 

<ol>
	<li>Analyze business requirements and facilitate the development of IT solutions for business units and stakeholders.</li>
	<li>Develop System Requirements Specifications (SRS) in collaboration with relevant stakeholders.</li>
	<li>Conduct analysis and design activities to ensure alignment between business needs and IT solutions.</li>
	<li>Support digital innovation initiatives and identify emerging technology trends that can improve business processes and services.</li>
	<li>Prepare feasibility studies and provide recommendations related to IT solution development initiatives.</li>
	<li>Collaborate with internal stakeholders and external vendors/principles to support technology transformation projects.</li>
</ol>

Presentation Skills

MS Office

Business Analysis

Attention to Detail

Time Management

Problem Solving

Microsoft / MS Office

IT Business Partner and Innovation Incubation Officer [Outsource]

We are looking for bright professionals to join our team as a Data Management Officer. In this role, you will support operational activities related to the provision, management, and analysis of data, the publication of statistical reports, as well as the operation of the data warehouse and other systems. In addition, you will also carry out system development related to data management to support the achievement of revenue targets.

Relationship Management

Public Speaking

Risk Management

Communication Skills

Data Analysis

Data Management Officer

Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.

PT Binajasa Sumber Sarana (BSS Recruitment)

<ul>
	<li>Menjadi first responder untuk menangani pertanyaan dan kebutuhan merchant melalui chat sesuai SLA, sekaligus membantu Account Manager menjaga merchant satisfaction.</li>
	<li>Mengelola berbagai kebutuhan merchant seperti onboarding, promo setup, perubahan menu &amp; store, data request, serta kebutuhan administratif lainnya</li>
	<li>Melakukan troubleshooting awal terhadap kendala operasional maupun account dan melakukan eskalasi ke tim terkait apabila diperlukan.</li>
	<li>Melakukan follow-up terhadap setiap eskalasi hingga masalah terselesaikan serta memberikan update yang jelas kepada Account Manager dan merchant.</li>
	<li>Mendorong merchant untuk lebih mandiri dalam menyelesaikan kebutuhan rutin dengan mengarahkan penggunaan Help Centre, sekaligus tetap memberikan support untuk case yang kompleks.</li>
</ul>

Account Management

PT. Laysander Technology, dikenal dengan “Laysander”, merupakan perusahaan Business Development in Printing Solutions yang didirikan oleh Edy Indranusa. Laysander merupakan salah satu perusahaan yang diakui dan telah membantu lebih dari 1.000 pelanggan di Indonesia sejak 2007. Laysander bermitra dengan Partner Ternama Dunia seperti Epson dan Liyu untuk menghadirkan solusi dan pengembangan bisnis pelanggan. Laysander memiliki banyak Business Consultant yang akan membantu entrepreneur dalam mengembangkan usahanya. Para Business Consultant melewati proses seleksi yang ketat dan Training agar dapat memberikan solusi terbaik bagi para entrepreneur.

PT. Laysander Technology

Responsibilities :

<ul>
	<li>Membangun hubungan strategis dengan business owner dan decision maker di industri reklame, tekstil, dan industri kreatif lainnya, bukan sekadar transaksi jual-beli.</li>
	<li>Memahami tantangan usaha klien secara mendalam: target market, kapasitas produksi, dan pola pembelian, untuk memberikan solusi yang relevan.</li>
	<li>Aktif mencari peluang baru melalui riset market dan kunjungan lapangan/kanvas ke calon klien potensial.</li>
	<li>Menyampaikan value dari solusi Laysander (bukan sekadar fitur produk) sesuai kebutuhan nyata klien, termasuk konsultasi bisnis, audit kebutuhan, dan after-sales service.</li>
	<li>Mengelola dan membina lead melalui sistem Laysander, memastikan setiap prospect ditindaklanjuti secara konsisten sampai closing dan retensi jangka panjang.</li>
	<li>Berkolaborasi dengan tim internal (marketing, teknis, engineer) maupun mitra eksternal untuk memastikan setiap komitmen ke klien terpenuhi.</li>
	<li>Menjadi trusted advisor bagi klien, membantu mereka bertumbuh, bukan hanya menjual produk.</li>
	<li>Jika Anda tidak hanya mencari pekerjaan, tetapi juga ingin bertumbuh bersama perusahaan dan dalam hidup, kirimkan CV terbaru Anda sekarang.</li>
	<li>Semua CV akan diperlakukan secara rahasia, dan hanya kandidat yang lolos seleksi awal yang akan dihubungi.</li>
</ul>

Sales and Marketing Knowledge

Business Development

Negotiation

Business Development Officer

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Bertanggung jawab dalam pencapaian booking Agency Cabang dengan produk jaminan Sertifikat Properti</li>
	<li>Bertanggungjawab terhadap pencapaian target penjualan debitur melalui strategi pengembangan jaringan Agency.</li>
	<li>Melakukan rekrut Business Agent (BA) untuk pengembangan jaringan sesuai dengan profil yang tepat.</li>
	<li>Menjaga hubungan kerja yang baik dengan BA, sehingga dapat meningkatkan loyalitas BA yang sudah direkrut untuk menghasilkan BA Produktif.</li>
	<li>Membina dan membantu BA untuk mengembangkan strategi agency dengan tujuan menghasilkan jumlah debitur prospect.</li>
	<li>Melakukan koordinasi dengan Head / Supervisor dan pihak lainnya dalam pelaksanaan aktifitas hariannya.</li>
</ul>

Business Relationship Officer

<ul>
	<li>Mendapatkan database calon konsumen yang membutuhkan pembiayaan dengan jaminan sertifikat rumah atau ruko, bisa dengan cara mencari konsumen dengan merekrut BA (Business Agent) atau mediator yang memiliki relasi dengan calon konsumen, ataupun langsung dengan teknik canvasing, flyering ataupun door to door ke konsumen langsung.</li>
	<li>Melakukan rekrutmen Business Agent untuk pengembangan jaringan dan booking konsumen.</li>
	<li>Menjaga hubungan kerja yang baik dengan Business Agent, sehingga dapat meningkatkan loyalitas Business Agent yang sudah direkrut.</li>
</ul>

Business Relation Officer

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

<ul>
	<li>Mengelola keamanan dan kebersihan cabang nasional</li>
	<li>Mengelola pengadaan kebutuhan rumah tangga kantor pusat</li>
	<li>Mengelola gudang cabang nasional</li>
	<li>Berkoordinasi dengan user dan PIC nasional</li>
</ul>

BCA Finance tunduk pada ketentuan UU Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi berikut aturan turunan serta perubahan-perubahannya dari waktu ke waktu. Saya menyetujui data-data saya digunakan, diverifikasi, dikelola dan ditatausahakan untuk tujuan perekrutan di PT BCA Finance.

Office Service Staff

PT. Pasifik Cipta Mandiri (PCMan) was established in 2000, We Are Your Trusted IT Solutions Provider. We have been at the forefront of the IT industry since the turn of the millennium. With over two decades of expertise, we are proud to be your reliable partner for cutting-edge IT solutions

PT Pasifik Cipta Mandiri

As a Project Management Officer (PMO) at PCMan, you will be responsible for supporting the project management team in planning, executing, and finalizing IT system integration projects according to strict deadlines and within mandays allocation. You will work closely with project managers clients, and cross-functional teams to ensure that projects are delivered on time and meet the company’s high standards of quality. Your role will involve overseeing project documentation, resource allocation, risk management, and process improvements to ensure the success of each project.

Kalibrr Job Search

Team Leader Customer Service

Store Superintendent Gramedia Maumere

Relationship Manager Wealth Management Business

IT Business Partner and Innovation Incubation Officer [Outsource]

Data Management Officer

Account Management

Business Development Officer

Business Development Officer

Business Relationship Officer

Business Development Officer

Business Relation Officer

Business Development Officer

Business Development Officer

Office Service Staff

IT PROJECT MANAGEMENT OFFICER