Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.

With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.

We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation. Our expertise also spans Low-Code/No-Code platforms, Mobile App Development, RPA, AI/ML, IoT, Data Analytics, and Data Center Maintenance, helping clients modernize and innovate with speed.

Our Core Offerings include:
• Managed Services & Global Delivery Operations
• Custom Software Development & Digital Transformation
• ServiceNow Implementation & ITSM Modernization
• IT Consulting, Staffing & Workforce Augmentation
• BPO, RPO & Talent Solutions delivered through T&M and Fixed Engagement Models

Specialized Solutions:
• Infrastructure & Cloud Operations Management
• Robotic Process Automation (RPA)
• AI/ML & IoT-Driven Business Transformation
• Data Analytics, BI & Predictive Insights

Serving industries such as BFSI, Telecom, Manufacturing, Healthcare, Logistics, Retail, and IT, Accord combines global reach with local excellence—ensuring performance, compliance, and operational continuity across every engagement.

At Accord, we go beyond outsourcing—we become your strategic partner for Managed Services, Digital Transformation, and Enterprise IT Enablement.

Accord Innovations Indonesia

Job Description:

<ul>
	<li>Review and moderate user-generated content (text, images, videos, comments).</li>
	<li>Ensure all content follows community guidelines; remove any violations.</li>
	<li>Maintain content safety for short-video products.</li>
	<li>Understand policies and procedures, and take swift action on inappropriate content.</li>
	<li>Handle content violation reports and coordinate with supervisors.</li>
	<li>Audit content for social media uploads.</li>
	<li>Review videos/complaints/legal notices related to copyright decisions.</li>
	<li>May be exposed to sensitive or harmful content.</li>
</ul>

Shifting Arrangement:

<ul>
	<li>24/7 rotating shift system</li>
	<li>5 working days per week + 2 days off (days off may not fall on weekends)</li>
	<li>Monthly shift rotation</li>
	<li>3 shift types: morning, afternoon, overnight</li>
	<li>Public holiday work (tanggal merah) is paid double</li>
	<li>No extra pay if they work in night shift (they will get free meal)</li>
</ul>

 

Shift Timings:

<ul>
	<li>Morning: 7 AM - 4 PM WITA</li>
	<li>Afternoon: 2 PM - 11 PM WITA</li>
	<li>Overnight: 10 PM - 7 AM WITA</li>
</ul>

Content Moderator

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

Customer Support Supervisor

Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District. 
 
Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment. 
 
We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle. 
 
Be part of MCS Philippines, and join our roster of highly skilled and competent employees.

MCS Philippines

The HR Associate is responsible for supporting recruitment activities and related processes within the HR office

Key Responsibilities:

Recruitment:

<ul>
	<li>Manage timely posting of job ads through external media and company website.</li>
	<li>Screen job applications and conduct entrance examinations.</li>
	<li>Schedule job interviews and conduct reference checks on candidates.</li>
	<li>Conduct HR orientations and facilitate office tours for new hires.</li>
	<li>Prepare initial job offers, subject to Management approval.</li>
</ul>

HR Associate

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Team

The Thumbtack Service &amp; Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the role

As a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. 

The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs. 

What you’ll do

<ul>
	<li>Partner with our customers by listening to their needs and providing the best solutions - you’re the expert! </li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.</li>
	<li>Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.</li>
	<li>Successfully build rapport with the customers and be able to anticipate their needs</li>
	<li>Identify opportunities to cross-sell additional products or services to existing customers.</li>
	<li>Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.</li>
	<li>Proactively follow up with customers via SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the customer and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other. </li>
</ul>

Sales and Marketing Knowledge

Customer Service

Communication Skills

Customer Experience & Sales Specialist

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

The Thumbtack Success Team

Thumbtack is the leading marketplace platform connecting customers with local professionals for all their project and service needs.

We are a rapidly growing organization looking for highly motivated individuals to join us in scaling our success team. Our culture prides itself on diversity and inclusion and our mission is to empower independent pros to grow their businesses, and that's where you come in.

About the Role

As a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. We're looking for someone who is not just great at building rapport but is also a consultative partner who can dive deep into a pro's business, marketing strategy, and growth goals. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals.

 

Your Responsibilities

<ul>
	<li>Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority.</li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.</li>
	<li>Participate in at least 50 outbound calls per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.</li>
	<li>Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.</li>
	<li>Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You’ll encourage them to complete product recommendations and set competitive budgets, setting them up for success.</li>
	<li>Identify opportunities to cross-sell additional products or services to existing pros.</li>
	<li>Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Have the ability to set the proper expectations on lead costs, marketing and ROI with our pros so they are satisfied and can justify their marketing spend.</li>
	<li>Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.</li>
	<li>Proactively follow up with pros via call, SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the pro and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other.</li>
</ul>

Kalibrr Job Search

Content Moderator

Customer Support Supervisor

HR Associate

Customer Experience & Sales Specialist

Pro Success Specialist