PT Lotte Shopping Indonesia and PT Lotte Mart Indonesia are subsidiary companies of Lotte Group, one of the Top Five biggest groups with diverse businesses in Korea** and one of the leading multinational retail companies in Indonesia. Currently, we have 48 stores across Indonesia and still counting.
VISION
Lifetime Value Creator
Our Resolution for the Next 50 Years

MISSION
We enrich people’s lives by providing superior products and services that our customers love and trust.

PT Lotte Shopping Indonesia

Manager Casual Leasing:

<ul>
	<li>Actively looking for participants (tenants/exhibitors) to occupy the exhibition area </li>
	<li>Manage all casual leasing activities, including attracting and negotiating with tenants</li>
	<li>Prepare all documents regarding exhibition area rental activities, including correspondence to prospective tenants</li>
	<li>Manage documents for all rental transactions, including LOI, renewal, signing, and termination of rental agreements</li>
	<li>Build good relationships with related parties such as tenants or prospective tenants, investors, as well as mall managers, or other parties deemed necessary to improve mall leasing performance</li>
</ul>

Leasing  & Casual Leasing Manager

Alodokter is the #1 digital health company in Indonesia. Launched in 2014, Alodokter brings high-quality medical services to its 27+ million Monthly Active Users by providing an integrated mobile solution for patients and doctors. 

We empower patients  and doctors with better knowledge to help them take better decisions:
- More than 550K monthly teleconsultations between doctors & patients with 800+ doctors in our mobile app
- Largest online booking of doctors and hospitals platform in Indonesia
- Most complete medical content database for patients and doctors in Indonesia

We believe that medical knowledge can help people take better decision for their personal and family health.

Here at Alodokter, we are dedicated to help Indonesian finding the finest health services. We hire people who are passionate, engaging and genuinely dedicated to help others. We train our team to be knowledgeable and highly skilled and reward the value they bring to Alodokter. 

Alodokter

Job Descriprions:

<ul>
	<li>Introducing and promoting the Alodokter medical referral program to quality hospitals</li>
	<li>Maintaining relationships with the hospital team</li>
	<li>Responsible for regular feedback from the hospital to the Alodokter medical referral team</li>
	<li>Assisting in an understanding of a partner</li>
	<li>Hospital operations procedures, billing processes, and patient management systems</li>
	<li>Assisting the hospital in understanding the operations requirements from the Alodokter medical referral team</li>
	<li>Assisting in resolving any problems or issues that may arise</li>
	<li>Acquiring a new healthcare partner.</li>
	<li>Engage in the market to increase your network and build partnership opportunities.</li>
	<li>Such other tasks that will be assigned by the Company</li>
</ul>

Partnership Associate

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. 

Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.

Microsoft

Microsoft Cloud Operations and Innovation (CO&amp;I) is the team behind the cloud. Within CO&amp;I, the Engineering Procurement and Construction (EPC) team is responsible for delivering core datacenter infrastructure for Microsoft’s cloud business. The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction and lease projects. We are looking for a passionate, high-energy individual to help build the cloud datacenters that power the world’s largest online services. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

The Construction Quality Manager (CQM) will be responsible for working full-time with the project team overseeing quality assurance and quality control processes throughout the construction period. Working collaboratively with our project team, you will ensure that our day-to-day execution on site adheres to our processes and project parameters and ensure conformance, meeting the highest standards of performance, functionality, and safety.

Construction Quality Manager

SUN Education Group is the leading and the most complete international educational consultancy firm in Indonesia. Our core business is to provide services to students who want to study abroad particularly in Australia, New Zealand, Indonesia Pathway, UK, Switzerland, Singapore, Malaysia, China, Sweden, Ireland, Spain, Netherland, Italy, Canada and USA. We have 24 offices throughout Indonesia and have a global network of partners across the world.

As a successful, fast growing and innovative company, we are accelerating our growth within the market. We realize that our greatest asset is people and as such, we provide a challenging and  exciting environment for the best in the market.

With leaders that hold a clear vision for the future, along with a team full of diverse professionals, we are looking for young, energetic, dynamic and experienced people to fulfill our vacant positions.

SUN Education Group

<ul>
	<li>Advise and assist clients (students) choosing the suitable english preparation program</li>
	<li>Achieve student recruitment target (selling our services).</li>
	<li>Involved in promotions, campaign, and special event activities such as company's exhibition or school expo.</li>
	<li>Manage courses schedule and progress.</li>
	<li>Able to assess and continuously monitor the student progress</li>
	<li>Planning, preparing, and delivering lesson to students</li>
	<li>Assessing and continuously monitoring student’s progress.</li>
	<li>Assessing and recording student’s progress by setting and making coursework and examination.</li>
	<li>Providing personal feedback to student.</li>
</ul>

Sales and Marketing Knowledge

Communication Skills

Student Advisor Sales for SUN English

Microsoft Cloud Operations + Innovation (MCO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. 
 
The CO+I Commissioning team is responsible for managing the end-to-end delivery of new data center capacity for CO+I. Through development of leading program management and construction processes, this team is chartered with managing workflow across vertically and horizontally aligned project managers and virtual teams to successfully deliver multi-million-dollar, multi-year data center construction programs.

Responsibilities

As a Commissioning Manager, you will work with data center architects, engineers, construction managers, network engineers, data center operations teams and finance teams to streamline and improve data center capacity delivery. You will execute against scope, schedule, and budget to deliver the latest generation of datacenter technology to Microsoft’s Online Services. You shall be responsible for ensuring the project is commissioned in accordance with Microsoft's standards and directly manage the process for projects in the Johor Bahru metro, Southeast Asia (SEA) region and support other Commissioning Projects in APAC Region. 
 

Responsibilities: 

1. Business Processes 

 
a. Reports to the CO+I SEA Sub-Region Commissioning Lead 
b. Primary responsibility for assigned metro commissioning projects with secondary responsibility for other CO+I commissioning projects for the region 
c. Create and/or maintain best practices to identify and incorporate quality and cost-effective solutions. 
d. Manage the contracted Commissioning Agent assigned to Data Center construction projects in the assigned metro. 
e. Development of Commissioning Procedures and Standards. 
f. Construction site inspections to review QA/QC and commissioning process. 
g. Drive the project Commissioning process including scope and schedule. 
h. Travel required. 

 
2. Communications 

 
a. Regularly reviews Construction Progress, QA/QC, Commissioning progress, issues, and KPI metrics to report to management. 
b. Coordinate meetings and activities of vendor project managers including integration of lessons learned. 
c. Manage client representatives and partners to define and align on scope, schedule, and budget. 
d. Attend scheduled owner/architect/contractor (OAC) and other project meetings, and report as necessary. 
e. Report Project Progress on scope, schedule, and budget weekly or as required. 
3. Accountability 
a. Responsible for developing, managing, and reporting on scope, schedule of the Commissioning Process for CO+I Projects. 
b. Manage the Commissioning process for assigned metro projects. 
c. Reporting of the Commissioning process to management on a regular basis. 
d. Work independently in support of the CO+I Program. 

 
4. Strategy and Development 

 
a. Manage data center commissioning project delivery strategy in alignment with the CO+I road map strategy. 
b. Refine practices/policies and develop methods/techniques for driving solutions including development of commissioning procedures. 
c. Provides input into a long-term delivery strategy and incorporates requirements into the project execution plans. 

 
5. Vendor Management and contract compliance 
a. Provide Vendor oversight and performance management (Scorecard driven). 
b. Preparation of RFP's, PER's, and other project approval tools &amp; templates. 
6. Relocation required to defined location.

Site based Commissioning Lead

Greenfield Marketers One is a subsidiary of Greenfield Development Corporation that exclusively handles all real estate properties such as Residential Subdivisions, Condominium Units, Commercial &amp; Industrial. 

One of the country’s most diversified real estate companies, Greenfield Development Corporation is rapidly expanding through aggressive development in the areas of industrial, commercial, residential, recreational and infrastructure projects. 

With its 50-year history of stability, reliability and relentless pursuit for excellence, Greenfield Development Corporation, through the numerous peaks and troughs of the property business cycle, has stood firmly on solid ground. Anchored by vast landholdings, financial strength, strategic alliances and supported by world-renowned consultants and a dedicated team of professional managers and associates, Greenfield has provided the foundation for some of the Philippines’ most innovative projects: Ayala Greenfield Estates, Greenfield City Sta. Rosa, Pavilion (formerly Edsa Central), Greenfield District Mandaluyong, EDSA Metro Rail Transit3, Edsa Central Station, Paseo de Sta. Rosa, Greenfield AutoPark, Sta. Rosa Country Market, Lexington Garden Village, Hillsborough, Manila Southwoods and San Antonio Heights.  

As Greenfield continues to grow and develop its land-holdings, its commitment remains: to leave the land nurtured by its principals as a legacy for future generations. Greenfield recognizes itself as stewards of these tracts of land and is committed to turning these precious resources into vibrant, living communities that will be "ours for generations".

Greenfield Marketers One

As our Accredited Real Estate Licensed Broker, you are expected to:

<ul>
	<li>Actively market and sell residential and commercial properties in Mandaluyong City, Philippines and Sta. Rosa, Laguna, Philippines.</li>
	<li>Conduct property viewings and presentations to prospective clients.</li>
	<li>Negotiate and close real estate transactions.</li>
	<li>Maintain accurate records and documentation related to sales activities.</li>
	<li>Provide excellent customer service and build strong relationships with clients.</li>
</ul>

Real Estate Licensed Brokers for Accreditation

Currently we are looking for Sales Manager for Alomedika who has background in medicine (medical doctor). 

This position will be hire for 3 months contract (possibility to contract extention/ permanent employee). 

<ul>
	<li>Prospecting and Lead Generation, Identify and qualify potential customers through various means such as cold calling, networking, and leveraging online platforms.</li>
	<li>Medical Sales Presentations, Effectively communicate the features and benefits of the product or service to potential clients through presentations, demonstrations, and proposals.</li>
	<li>Relationship Building, Establish and nurture relationships with clients to understand their needs and provide tailored solutions.</li>
	<li>Negotiation, Negotiate terms and conditions with clients to reach mutually beneficial agreements that meet both parties' expectations.</li>
	<li>Closing Deals, Successfully close sales deals by overcoming objections, addressing concerns, and ensuring customer satisfaction.</li>
	<li>Sales Targets, Meet or exceed sales targets and quotas set by the organization.</li>
	<li>Market Research, Stay informed about industry trends, competitors, and market conditions to adapt sales strategies accordingly.</li>
	<li>Customer Service, Provide excellent post-sales support and maintain positive relationships with clients to encourage repeat business and referrals.</li>
</ul>

Medical Doctor Sales Manager Alomedika

﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿PT Trimegah Sekuritas Indonesia Tbk (the Company) was established on May 9, 1990 under the name PT Trimulya Securindolestari based on Deed No. 64 dated May 9, 1990, which subsequently changed to PT Trimegah Securindolestari on May 28, 1990 based on Deed No. 227 dated May 28, 1990. The deeds were made before Rachmat Santoso, S.H., Notary in Jakarta, and have been announced in State Gazette of the Republic of Indonesia No. 80 dated October 5, 1990, Supplement No. 3832. The Company earned Broker-Dealer License and Underwriting License from Bapepam & LK (now the Financial Services Authority) in 1992 and 1993.

On October 12, 1999, the Company changed its name to PT Trimegah Securities Tbk based on Deed No. 17 dated October 12, 1999 made before Fathiah Helmi, S.H., Notaris in Jakarta and have been announced in State Gazette of the Republic of Indonesia No. 90 dated February 1, 2000, Supplement No. 522, and on January 31, 2000 the Company listed its shares on the Jakarta Stock Exchange (now the Indonesia Stock Exchange) with the stock code “TRIM”.

On January 31, 2011, PT Trimegah Asset Management, subsidiary of the Company, earned its business license as Investment Management Company. PT Trimegah Asset Management provides a variety of equity, balanced, fixed income and money market funds tailored to the needs of corporate clients, financial institutions and pension funds.

To comply with the Financial Services Authority Regulation No. 20/POJK.04/2016 on the Licensing of Securities Companies that Undertake Business Activities as Underwriters and Broker-Dealers, effective as of July 29, 2016, the Company changed its name to PT Trimegah Sekuritas Indonesia Tbk based on Deed No. 70 dated June 20, 2016 made before Fathiah Helmi, S.H., Notary in Jakarta.

Equity Trading Division provides equity sales service in primary market and equity brokerage service in secondary market for retail and institutional clients. Fixed Income Trading Division provides fixed income securities sales service in primary market and fixed income securities brokerage service in secondary market such as Government Bonds, corporate bonds, Retail Government Bond, Retail Savings Bond, Retail Sharia Government Bond, and Savings Sharia Government Bond. Investment Banking Division provides equity and fixed income securities underwriting service as well as financial advisory service, including merger & acquisition, divestment, valuation, due diligence, corporate restructuring and financing and arranger.

Starting April 2014, the Company also conducts activity as Mutual Fund Selling Agent for retail clients. To complete the services, the Company also provides online transaction facility for retail clients to invest in equity and mutual funds.

On December 6, 2017, the Company earned Approval for Other Business Activity as Arranger, and Approval for Other Business Activity as Financial Advisor on September 21, 2018.

PT Trimegah Sekuritas Indonesia Tbk is Securities Company Member of the Indonesia Stock Exchange. PT Trimegah Sekuritas Indonesia Tbk and PT Trimegah Asset Management are licensed, registered and supervised by the Financial Services Authority.

Mission
Educate and create wealth for the community through unique and professional investment experience

Vision
Be most preferred destination for financial services in the region

Core Values
 Integrity - Zero-tolerance policy for issues of integrity
Client-First - Consistent mindset to prioritize clients need over our own
Excellence - Commitment to delivering the highest quality product in all we do
Fairness - Give credit where it is due, own up to mistakes, think of others
Creativity - Creativity creates advantage; have courage to speak out

Trimegah Sekuritas Indonesia

<ul>
	<li>Identify potential new clients and market our services to them.</li>
	<li>Manage a portfolio of clients and build strong relationships with them.</li>
	<li>Manage a portfolio of clients and build strong relationships with them.</li>
	<li>Assist in processing client transactions, including buying and selling securities and other investment products.</li>
	<li>Ensure accuracy and completeness of all transactional and account information in the company's systems.</li>
</ul>

Account Officer Bali

<ul>
	<li>Advise and assist students choosing the right overseas study destination.</li>
	<li>Provide assistance and advice on accurate information in all aspect both educational and non-educational, includes: the institutions, the course, the destination, study and social life, transportation, accomodation, etc.</li>
	<li>Involved in promotions, campaign and special event activities such as company's exhibition or school expo.</li>
	<li>Achieve student recruitment target (promoting &amp; selling our services).</li>
</ul>

Overseas Education Counselor Sales Malang Branch

Holding BUMN Danareksa adalah instrumen strategis Pemerintah Republik Indonesia yang berperan sebagai holding transformasi dan investasi atas
lebih dari 40 perusahaan multisektor di bawah kepemilikan langsung dan tidak langsung dengan total aset sebesar Rp60 triliun dengan tujuan untuk
meningkatkan skala bisnis menjadi perusahaan berkinerja tinggi dengan tata kelola unggul yang berkontribusi signifikan bagi perekonomian dan
masyarakat.

Danareksa.

<ul>
	<li>Input financial transactions into journals, including accounts receivable and accounts payable.</li>
	<li>Perform reconciliation and maintain accounts in the trial balance of PT Danareksa Persero.</li>
	<li>Record company assets, analyze capitalization and asset valuation, and conduct economic feasibility studies for asset disposal or write-off.</li>
	<li>Conduct analysis, calculations, and bookkeeping related to company revenue.</li>
	<li>Analyze financial statements and prepare the necessary data for the preparation of company financial reports in accordance with applicable regulations.</li>
	<li>Collect documents related to audit requests for financial statements and monitor follow-ups on audit findings of financial statements.</li>
</ul>

Accounting

Position: Compliance

Level: Senior Manager

Responsibilities:

<ul>
	<li>
	Monitoring ongoing transaction activities and ensuring that current and upcoming transactions comply with applicable policies and regulations
	</li>
	<li>
	Ensuring that the policies, provisions, systems, and procedures, as well as business activities carried out by Danareksa, comply with applicable laws and regulations and ensuring the Company’s compliance with commitments made by the Company
	</li>
	<li>
	Developing compliance policies to ensure they are monitored, evaluated, and reported to the Board of Directors as part of the effort to manage the company’s compliance risks
	</li>
	<li>
	Organizing compliance documents to ensure they are easily accessible
	</li>
	<li>
	Acting as an Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) officer within Danareksa
	</li>
	<li>
	Coordinating with SKMRT, SKAIT, and the Corporate Secretary Division to prepare self-assessment reports on the implementation of Integrated Governance (KKGD) to be submitted to the Financial Services Authority (OJK) semiannually for positions at the end of June and December
	</li>
	<li>
	Coordinating with SKMRT, SKAIT, and the Corporate Secretary Division to prepare annual reports on the implementation of Integrated Governance (KKGD) to be submitted to the Financial Services Authority (OJK) at the end of each fiscal year
	</li>
	<li>
	Providing necessary improvement suggestions for compliance implementation
	</li>
	<li>
	Being responsible for and authorized in matters related to the Anti-Bribery Compliance Function, including:

	<ul>
		<li>Supervising the design and implementation of the Anti-Bribery Management System at PT Danareksa (Persero)</li>
		<li>Providing advice and guidance to personnel regarding the Anti-Bribery Management System and bribery-related issue</li>
		<li>Ensuring that the anti-bribery management system complies with the ISO 37001:2016 Anti-Bribery Management System standard</li>
		<li>Reporting the performance of the anti-bribery management system to the Board of Commissioners and Board of Directors of PT Danareksa (Persero) and other relevant Compliance Functions (if applicable)</li>
	</ul>
	</li>
</ul>

Corporate Legal & Compliance

PT. Media Mitrakarya Indonesia (PTMMI) is an event and digital company that serves the mining industry in Indonesia. PTMMI hosts events that combine live and virtual activations, networking and digital lead generation. We create influential content that engages delegates, readers and establish a brand as industry  thought leaders. Our goal is to connect  global mining companies to engage with the Indonesian mining community.

PT Media Mitrakarya Indonesia

<ul>
	<li>Deliver graphic requirements for all marketing channels both video, images, and motion graphics</li>
</ul>

 

<ul>
	<li>Design graphics for social media posts, ads, Company profile / products and website.</li>
	<li>Maintain brand consistency by following the established color palette, fonts, and design aesthetics.</li>
	<li>Design email templates and any print materials as needed.</li>
	<li>Collaborate with the team to ensure graphics align with brand messaging.</li>
</ul>

Graphic Designer

We established at 2012. With experience in several industry sectors, a broad portfolio and technology platform as well as bringing a dedicated and highly qualified team, enabling the talent we provide to provide fast and responsive services, making it the best choice for companies that want to increase the usability of their businesses.

OUR SERVICES
- Professional Service
Provide qualified software engineer with wide range skill

- Managed Service
Provide scrum team and scrum master. We promise story point (SP) based SLA.

- System Development
Develop business requirement. Time boxed. Our speciality are java and android based application.

- Prodemy
Education IT Based (Technical Consultant Program) and Provide custom training. Custom syllabus, custom training period and custom location

Pro Sigmaka

<ul>
	<li>Developing and maintaining of applications, both Web and non-Web, API and their databases.</li>
	<li>You will be working alongside other engineers and developers working on different layers of the infrastructure.</li>
</ul>

Golang Developer

Our History PT. MASTERSYSTEM INFOTAMA (MSI) was established in July 1994. Through the long journey, Mastersystem has developed into one of the leading ICT infrastructures providers and dominates not only the enterprise banking market in Indonesia, but also in oil and gas, enterprise and telecommunication industry. Headquartered in Jakarta, MSI has branch office in Surabaya, East Java. MSI has more than 400 employees now with the majority are certified professionals. As our commitment to deliver high quality standard of services, we comply with ISO standard i.e. ISO 9001:2015 (Quality Management) and ISO/IEC 20000-1:2011 (IT Service Management) to serve our customers better. 1994 Establishment as a PC distributor 1996- 1999 Beginning of network and system integration business, Clients: 20 2004 Cisco Gold Partner, Microsoft Large Account Reseller, HP First Tier Partner, Clients: 60, 2009 Beginning of data driven solution era, Clients: 140 2011 Virtual Desktop Infrastructure 2013 - 2014 Security Analytics and Contact Center, Clients: 250 2016 Big Data Analytics and API Gateway, Clients: 500 2018 - Now Next Gen Technologies (AI, IoT), Focus on Intellectual Property, Clients: 1000+ Why Mastersystem Infotama Driven by technology powered business innovation and committed to bridge the gap between technology and business needs, we empowering business by building, integrating, and providing consultation the customers need. Proven track record of success selling in a highly competitive environment, Mastersystem Infotama offers decades of experience to deliver quality solutions and help your organization to stay on top of the market trends and strengthening your value propositions to keep growing. Awards & Recognitions Mastersystem Infotama - 2018 Infoblox Top ASEAN Partner of the Year Mastersystem Infotama - 2018 Cisco Most Innovative Partner of the Year Mastersystem Infotama - 2018 Cloudera Strategic Deal of the Year Mastersystem Infotama - 2018 Redhat Ready Partner of the Year Mastersystem Infotama - 2018 Cisco APJC Digital Innovation Award Mastersystem Infotama - 2017 Cisco Partner of the Year Mastersystem Infotama - 2017 Microsoft Country Partner of the Year Mastersystem Infotama - 2017 Citrix ASEAN Special Recognition Mastersystem Infotama - 2017 HP Fastest Growing Hybrid IT Corporate Reseller & PS Our Vision, Mission & Value Vision To be Indonesia leader in ICT industry. Mission Bring value to all the stakeholders. Empowering business with innovative technologies, solutions and services. Our Core Value E excellence T teamwork H honesty I innovation C competence

PT Mastersystem Infotama

<ul>
	<li>Supports the presales process for Cloud &amp; Security Solution, especialy for Backup Solution</li>
	<li>Work closely with the Sales team in articulating solutions to customer</li>
	<li>Work closely with the Delivery team in providing pre-project scope of work, to size for professional services</li>
	<li>Gather the Business and technical requirement and develop cost effective solution for the customer</li>
	<li>Develop proposal documentation, pricing, and statements of work for customers</li>
	<li>Learn other digital technologies, from a high level, that may enhance the customer’s experience</li>
	<li>Obtain and maintain certifications for the different product lines available</li>
</ul>

Presales Engineer

NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia.

NTT Ltd. is a leading global technology services company. Working with organizations around  the  world,  we  achieve  business  outcomes  through  intelligent  technology solutions.  For  us,  intelligent  means  data  driven,  connected,  digital  and  secure.  Our global  assets  and  integrated  ICT  stack  capabilities  provide  unique  offerings  in  cloud-enabling   networking,   hybrid   cloud,   data   centers,   digital   transformation,   client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future. 

NTT  Ltd.  helps  client  by  deliver  a  secure  and  connected  future  that  empowers  our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform.

Visit us at services.global.ntt

NTT INDONESIA TECHNOLOGY 

<ul>
	<li>Support the operational of IT Infrastructure such as Network, Hosting, Security, &amp; Physical assets running properly and meet the agreed Service Level Agreement (SLA)</li>
	<li>Monitors client infrastructure and solutions.</li>
	<li>Identifies problems and errors prior to or when they occur.</li>
	<li>Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.</li>
	<li>Investigates first line incidents assigned and identifies the root cause of incidents and problems.</li>
	<li>Provides telephonic or chat support to clients when required.</li>
	<li>Schedules maintenance activity windows for patching and configuration changes.</li>
	<li>Follows the required handover procedures for shift changes to ensure service continuity.</li>
	<li>Reports and escalates incidents where necessary.</li>
	<li>Ensures the efficient and comprehensive resolutions of incidents and requests.</li>
	<li>Updates existing knowledge articles or create new ones.</li>
	<li>Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.</li>
	<li>May also contribute to / support on project work as and when required.</li>
	<li>May work on implementing and delivering Disaster Recovery functions and tests.</li>
	<li>Performs any other related task as required.</li>
</ul>

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