SOUVIA (PT GEMA MULIA SEMESTA) established in 2018, a company that provides seminar kit packages, goodiebag packages, gift sets for events such as seminars, training, workshops, meetings, conventions, gatherings, anniversary, product launches, etc. SOUVIA has become the market leader for merchandise and promotional gifts in Indonesia and has been trusted by 25 of the total 34 Ministries in Indonesia and other institutions as a partner who provides for merchandise and promotional products. We have also served more than 3,000 clients from the private sector in Indonesia wich provides promotional gifts since 2018. We distributed more than 5 million pcs of products per year. We are also trusted by start ups such as Ruangguru.

SOUVIA has young people who have experience from start ups, national manufacturing companies, and multinational companies. In HR management, we use technology for monitoring such as HRIS-Kantorku, and a real time monitoring system for performance through an online dashboard. Our corporate culture prioritizes data driven decision making, and has Compassion as our corporate value with 5 core values as our pillars : care, integrity, nurture, teamwork, and achievement. We observe that the market leader for promotional products in Indonesia is still moving conventionally, so we want to transform into a provider of promotional products for corporate gifts and advertising specialty in Indonesia by prioritizing technology and automation.

PT Gema Mulia Semesta (SOUVIA)

<ul>
	<li>Respond to all incoming contacts from the PS, TG, and Souvia websites, via telephone, qontak application, or email</li>
	<li>Close consumer orders</li>
	<li>Create Order Approval Sheets (LPO)</li>
	<li>Perform data recapitulation, process data, analyze data, and provide improvements to support company's revenue</li>
	<li>Up sale and cross sale for each consumer and prospective consumer</li>
	<li>Post promotional content requested by Marketing division</li>
	<li>Provide solutions to consumers in determining products, payment methods, and shipping</li>
</ul>

B2B Account Executive Sales Paid Internship

<ul>
	<li>Build rapport and establish a good relationship with existing customers to ensure customers’ needs and concerns are met efficiently and effectively and execute all CRM strategies to increase customer retention and overall revenue</li>
	<li>Promote, cross-sell, and up-sell products, services, and packages to maximize sales deal opportunities during in-person communication with existing customers</li>
	<li>Decide on which customer to visit and make a schedule/appointment through online channels</li>
	<li>Conduct customer profiling and research from the existing customer database based on these categories; order history, industry sector, and key person/person in charge; as well as do continuous research and database updating to maximize the efficiency of the CRM data</li>
	<li>Conduct in-person effective communication with customers through various channels and methods to probe, provide and deliver the latest product knowledge or service, or any other inquiries regarding their needs, or follow-up on consumer complaints</li>
	<li>Document and maintain records of consumer conversations including details of questions, complaints, and comments as the visitation result</li>
	<li>Take feedback and rectify issues experienced by existing customers to ensure they are satisfied with Souvia’s services</li>
</ul>

B2B CRM Officer

<ul>
	<li>Mengakuisisi customer baru untuk memenuhi target omzet perusahaan.</li>
	<li>Melakukan proses komunikasi, pendekatan, persuasi dan negosiasi sampai terjadi transaksi dengan calon customer.</li>
	<li>Melakukan pitching online dan pitching offline ke calon customer prioritas Souvia</li>
	<li>Memberikan solusi kepada calon customer / customer dalam menentukan opsi produk, opsi variasi produk, waktu produksi, metode pembayaran, pengiriman, dll</li>
</ul>

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