ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Empower Growth: Conduct regular performance evaluations, set KPIs, and offer impactful feedback to enhance the skills and confidence of your team members.</li>
	<li>Drive Efficiency: Develop and implement cutting-edge strategies to optimize day-to-day operations, ensuring maximum efficiency and effectiveness in meeting SLAs.</li>
	<li>Foster Innovation: Continuously identify areas for improvement, implement process enhancements, and leverage data-driven insights to enhance productivity and other SLA metrics.</li>
	<li>Client Relationship Management: Serve as the primary liaison for clients, maintain positive relationships and proactively address their evolving needs and expectations.</li>
	<li>Performance Excellence: Monitor performance metrics and deliver insightful performance reports to senior management and clients.</li>
	<li>Risk Mitigation: Identify potential risks and implement necessary measures to safeguard the company’s operation and uphold data protection policies.</li>
</ul>

Customer Support Senior Team Leader

From humble beginnings in 2014 working with a handful of fashion and homeware boutiques in Sydney’s Surry Hills, Shippit's multi-carrier allocation technology brings together retailers, carriers, and customers to power the retail industry forward. As the industry's best-connected shipping software, our expert shipping services take care of shipping and delivery; order and fulfilment; and post-purchase experiences with Australia's leading carriers and partners under our belt.

To support a sustainable future, we work with internationally recognised carbon solutions providers to reduce our climate impact. We do this by offsetting carbon emissions for every delivery booked on our platform through our exclusive delivery rates.

We're honoured to be recognised for our smart multi-carrier allocation technology by our industry peers. A very special thank you to our customers, partners, team and everyone who has helped us get to where we are!

• 2023 Australia’s Top 100 Young Entrepreneurs - Winner
• 2023 AFR Best Place to Work - Winner
• 2022 Australian Young Entrepreneur Digital Disruptor - Winner
• 2022 AFR - Fast 100
• 2022 Ranked #23 on the AFR Fast 100 List
• 2021 NORA Solution Partner Awards for the Best Fulfilment Technology - Winner
• 2021 VIP Awards for Sustainability Champion of the Year - Finalist
• 2021 VIP Awards for Best Omnichannel Solution - Winner

Shippit acquired Indonesian based Luwjistik in 2022 to enhance its cross-border logistics capabilities, which enabled Shippit to offer more seamless and efficient international shipping solutions, providing a better experience for customers and expanding its reach in the global market.  

Shippit

A Little Bit About Us

Shippit is Australia’s best connected shipping software. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner: deliveries made through our platform are already 100% Carbon Neutral. Proudly Australian founded, we’re truly global in our approach and have the benefit of being a free moving scaleup with the security of impacting a growing industry that needs some love and attention.

 

The Role

Data is core to how Shippit operates. Every scan and movement a parcel makes is a snippet of data. As a result, we have the opportunity to make delivery experiences faster, more delightful, and more environmentally friendly. The Data Squad at Shippit is a close-knit team that believes in constant, never-ending improvement–and we’d love to have you along for the ride. Some of our stack includes Snowflake, dbt, Estuary, Looker, and Rudderstack, and we’re constantly looking for ways to improve our practice and the lives of our internal and external customers.

We are looking for a Data Analyst in Indonesia to play a key role in building the infrastructure and capabilities needed to scale AI, machine learning, and data-driven applications - including the development of new data products. At the same time, the role strengthens our partnership with the Commercial Shipping team, equipping them with insights and simulations to enhance customer relationships, support carrier integration decisions, forecast performance against budget, and identify logistics network issues early.

 

Day to Day

<ul>
	<li>Rapid triage of and response to internal data queries, and partnering with internal departments (such as with our Go-To-Market and Shipping organisations) to help manage requests and workflow.</li>
	<li>Modify existing dbt and LookML to provide for self-service analytics across Shippit.</li>
	<li>Update the definitions of reverse ETLs (we use Rudderstack for these) when new fields are created or new systems are in play.</li>
	<li>Create new reports and updating of reports, such as reports on adoption of new products, that may require data from both the business systems and Shippit’s internal systems</li>
	<li>Perform particularly gnarly once-off analysis utilising the full suite of tools available to you - such as a cloud notebook, R, or Python - to support us making impactful decisions more quickly.</li>
	<li>Improve data quality issues arising from our integrations with carriers and eCommerce platforms, helping to find causes of missing scans and anomalous issues.</li>
</ul>

Feel Valueable

Join our high-performance culture at Shippit where you can make a difference. We’re on a mission that needs the right #goodhumans to help make ship happen!

Shippit actively supports a diverse workforce at all levels of the company and we all embody the core values that make our business unique. We foster a culture of inclusion at Shippit and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their authentic selves to work. Our mantra is to make ship happen, every single day.

We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #6 Best Place to Work by AFR in 2023. It doesn’t stop there, we have a whole bunch of accolades we earnt over the years which we are super proud of.

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Customer Support Senior Team Leader

Data Analyst