EF EFEKTA English for Adults

EF - EXCELLENCE IN ENGLISH TRAINING

EF was founded in Sweden in 1965 with just one teacher and a big dream of "breaking down the barriers in language learning both regionally and culturally". Today, EF has become the world's best and largest provider of English language courses by offering language learning and certified courses to people of all ages with study abroad opportunities and cultural exchange programs. EF has been appointed five times as the provider of language training services and official education services for the Olympics (1988 in Seoul, 2008 in Beijing, 2014 in Sochi, 2016 in Rio and 2018 in Pyeongchang).

EF & INDONESIA

With more than 500 schools and offices in 53 countries, EF is the world's largest private educational institution. EF has been in Indonesia since 1986 and to this day we provide intensive training programs for adults and education for children by leveraging the latest technology to provide courses, both in schools and online 24 hours a day.

EF & OLYMPICS

EF consistently supports various sporting events in various parts of the world and makes it a medium to promote global unity, development and equality. We are proud to have been the official provider of language training and education services for five Olympiads.

EF & INTERNATIONAL COMPANIES

EF continues to provide English training services for more than 1,500 international companies worldwide in various industries for a wide variety of employees.

EF Foreign Tutor.

EF has a team of high-quality teaching professionals led by teachers mostly from English-speaking countries with TEFL or other professional certifications. Our teachers are thoroughly selected and rigorously trained so that they are able to apply EF's superior learning methods. Let's get to know our foreign teachers better!

EF EFEKTA English for Adults

Key Responsibilities:

<ul>
	<li>Drive branch service team to hit their individual and branch targets for student renewals, referrals, and active attendance.</li>
	<li>Supervise Service Consultant team to ensure daily service standards are met and resolve student complaints effectively.</li>
	<li>Organize branch events and activities to keep students engaged and happy with their learning experience.</li>
	<li>Track team performance and provide regular updates to the Branch Manager and Management.</li>
	<li>Work closely with the Sales and Academic teams to ensure smooth daily branch operations.</li>
</ul>

Senior Service Consultant

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

<ul>
	<li>Mengelola keamanan dan kebersihan cabang nasional</li>
	<li>Mengelola pengadaan kebutuhan rumah tangga kantor pusat</li>
	<li>Mengelola gudang cabang nasional</li>
	<li>Berkoordinasi dengan user dan PIC nasional</li>
</ul>

BCA Finance tunduk pada ketentuan UU Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi berikut aturan turunan serta perubahan-perubahannya dari waktu ke waktu. Saya menyetujui data-data saya digunakan, diverifikasi, dikelola dan ditatausahakan untuk tujuan perekrutan di PT BCA Finance.

Office Service Staff

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Memberikan informasi mengenai persyaratan pembiayaan, angsuran, perhitungan pelunasan kepada konsumen walk in</li>
	<li>Menerima dan merespon telepon dari konsumen</li>
	<li>Melakukan stock opname transaksi keuangan setiap hari.</li>
	<li>Memberikan penawaran kembali kepada konsumen untuk repeat order</li>
</ul>

Customer Service Branch Tegal

<ul>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalui pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA</li>
</ul>

Customer Service Cabang Banjarbaru

<ul>
	<li>
	Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.
	</li>
	<li>
	Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.
	</li>
	<li>
	Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.
	</li>
	<li>
	Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.
	</li>
	<li>
	Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku guna memastikan kepuasan konsumen dan pencapaian target SLA.
	</li>
	<li>
	Mengkoordinir karyawan cabang dalam melaksanakan standar pelayanan baik dari segi attitude karyawan di front office maupun dari segi layout front office (kebersihan, kerapihan dan keindahan), guna memastikan tercapainya standar pelayanan di cabang.
	</li>
	<li>
	Melakukan survey exit customer dengan cara interview sesuai dengan standar, prosedur dan target SLA yang telah ditetapkan, sehingga dapat dijadikan sebagai bahan masukan dalam pengembangan strategi retention.
	</li>
</ul>

Customer Service Branch Tangerang

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Research Service Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, &amp; create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture &amp; Value.

<ul>
	<li>Develop and update service standards (SOPs &amp; guidelines).</li>
	<li>Monitor and evaluate service quality performance.</li>
	<li>Initiate improvement programs to enhance customer experience.</li>
	<li>Coordinate and provide coaching to ensure service standards implementation.</li>
</ul>

Research Service Development Analyst

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Provide technical support for internal applications to ensure smooth daily operations</li>
	<li>Monitor application performance and availability and respond to incidents or service disruptions</li>
	<li>Troubleshoot and resolve applications, database, or system-related issues</li>
	<li>Work closely with development teams, infrastructure teams, and users to resolve issues and improve system performance</li>
	<li>Manage and track issues using the ticketing system, ensuring timely resolution according to SLA</li>
	<li>Assist in database queries, data validation, and troubleshooting using SQL tools</li>
	<li>Maintain system documentation, operational procedures, and troubleshooting guides</li>
	<li>Participate in incident analysis and preventive improvements to reduce recurring issues</li>
</ul>

Service Desk & Support Engineer [Application Support]

Perkembangan perbankan syariah yang tumbuh cukup pesat dalam beberapa tahun terakhir menunjukkan minat masyarakat mengenai ekonomi syariah semakin bertambah. Untuk memenuhi kebutuhan nasabah akan layanan syariah, maka PT Bank BCA Syariah  beroperasi dalam rangka mewujudkan Visi dan Misi BCA Syariah, berbagai produk funding, jasa dan pembiayaan telah dikembangkan dan dipasarkan kepada masyarakat. Untuk pengembangan bisnis kedepan yang akan menunjang ekspansi usaha PT Bank BCA Syariah, kami memberikan kesempatan kepada tenaga muda yang berpotensi dan mengembangkan diri untuk berkarir dengan BCA Syariah.

PT. Bank BCA Syariah

Customer Service

<ul>
	<li>Mendukung pemasaran produk (dana, jasa dan produk lainnya) dengan menawarkan alternatif produk yang tepat, sesuai dengan kebutuhan nasabah.</li>
	<li>Memberikan pelayanan yang berkualitas kepada nasabah yang datang ke cabang sesuai dengan ketentuan dan prosedur.</li>
	<li>Menggali kebutuhan nasabah.</li>
	<li>Memberikan informasi/penjelasan yang terkini kepada nasabah/non nasabah.</li>
	<li>Menerima dan memproses permohonan : pembukaan dan penutupan rekening. pemberian/pencabutan fasilitas, perubahan data nasabah dan data rekening, dan layanan jasa bank lainnya.</li>
	<li>Melakukan cross selling produk dan jasa.</li>
	<li>Melayani pertanyaan saldo dan mutasi rekening nasabah yang datang ke cabang.</li>
	<li>Melayani pencetakan transaksi/pengambilan buku Cek/BG, warkat tolakan kliring, rekening koran, dan hal-hal lain yang berhubungan dengan kepentingan nasabah.</li>
	<li>Membuat jurnal manual atas transaksi yang terjadi di Customer Service.</li>
	<li>Menangani dan menindaklanjuti keluhan/pengaduan nasabah.</li>
</ul>

Teller

<ul>
	<li>Melayani transaksi operasional Front Office sesuai dengan ketentuan dan prosedur</li>
	<li>Memproses transaksi yang diterima berdasarkan ketentuan dan prosedur Bank Syariah</li>
	<li>Melakukan penyelesaian atas transaksi Communication Time Out (CTO) atau off line</li>
	<li>Mengelola pengadaan uang tunai dalam cash box sesuai dengan limit teller</li>
	<li>Melakukan balancing akhir hari Teller sesuai dengan ketentuan prosedur bank</li>
	<li>Menyelesaikan selisih yang terjadi pada hari yang sama</li>
	<li>Melakukan cross selling produk dan jasa.</li>
	<li>Melaksanakan kegiatan operasional front office lainnya sesuai dengan program kerja , ketentuan dan prosedur Bank Syariah</li>
</ul>

Disclaimer

"Hanya kandidat terpilih (memenuhi kualifikasi) yang akan di proses lebih lanjut. Jika dalam 30 hari setelah pengiriman lamaran tidak ada kabar dari kami, maka lamaran dianggap belum memenuhi kualifikasi saat ini"

Frontliner Teller dan Customer Service [Area Jabodetabek, Banda Aceh, Palembang, Bandung, Yogyakarta, Semarang, Solo dan Surabaya]

NGS is a trusted regional consulting firm specializing in delivering business transformation through technology and strategy. With leadership experience from Big 4 firms and a strong presence across Southeast Asia, we combine proven methodologies, industry best practices, and local market understanding. Helping clients achieve measurable, lasting growth.

PT NAUTICUS GLOBAL SERVICES

We are looking for a highly proficient Kubernetes &amp; DevOps Support Engineer to manage and optimize our containerized infrastructure. This role is critical for ensuring the reliability of our CI/CD pipelines and the health of our production clusters, providing high-level technical expertise to maintain seamless operations.

Core Responsibilities

Cluster Management: Oversee the deployment, scaling, and lifecycle management of Kubernetes and OpenShift clusters.

DevOps Support: Provide technical support for end-to-end CI/CD workflows, ensuring stable integration and delivery processes.

Infrastructure Monitoring: Implement and manage monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK) to ensure proactive issue resolution.

Linux Systems Administration: Maintain the underlying Linux environment, focusing on security hardening, performance tuning, and kernel optimization.

Security &amp; Compliance: Ensure clusters meet security standards by implementing RBAC, network policies, and regular vulnerability scanning.

Troubleshooting: Act as the escalation point for complex container orchestration issues, networking bottlenecks, and deployment failures.

Required Qualifications

Professional Experience: Minimum of 3 years of hands-on experience in Kubernetes administration and DevOps support roles.

Kubernetes Certifications: Must hold at least one of the following:

Certified Kubernetes Administrator (CKA)

Certified Kubernetes Application Developer (CKAD)

Certified Kubernetes Security Specialist (CKS)

Red Hat Certified Specialist in OpenShift Administration

Linux Certification: Must hold a professional certification in Linux Administration (e.g., RHCSA, RHCE, LFCS) or possess equivalent documented technical expertise.

Technical Skills

Container Orchestration: Expert-level knowledge of Kubernetes and/or OpenShift architecture.

CI/CD Tools: Proficiency with tools such as Jenkins, GitLab CI, ArgoCD, or GitHub Actions.

Infrastructure as Code (IaC): Experience with Terraform, Ansible, or Helm for automated provisioning.

Networking &amp; Security: Solid understanding of Service Mesh (Istio), CNI plugins, and cloud-native security best practices.

Cloud Environments: Familiarity with managing Kubernetes on major cloud providers (AWS EKS, Azure AKS, Google GKE) or on-premise solutions.

Kubernetes  Devops Engineer

We are seeking a strategic and highly technical Cloud Architect to lead our cloud transformation initiatives. You will be responsible for designing high-performance, scalable, and secure cloud environments that align with our long-term business objectives, ensuring a seamless transition from legacy systems to modern cloud-native architectures.

Key Responsibilities

Architectural Leadership: Design and implement robust, scalable, and fault-tolerant cloud solutions (AWS, Azure, or GCP).

Cloud Migration: Lead end-to-end migration strategies, transitioning complex on-premise applications to the cloud.

Automation &amp; IaC: Standardize infrastructure provisioning using Terraform, Ansible, or CloudFormation.

Security &amp; Governance: Define and enforce security best practices, identity management, and compliance frameworks.

Cost Optimization: Monitor cloud consumption and implement strategies to optimize spend and resource efficiency.

Technical Mentorship: Provide guidance to DevOps and engineering teams on cloud-native development and best practices.

Minimum Requirements

Experience: 8–10 years in IT, with at least 3–5 years specifically in a Cloud Architect or Lead System Engineer role.

Certifications: Must hold a Professional or Expert-level certification (e.g., AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Professional Cloud Architect).

Technical Mastery: Deep proficiency in container orchestration (Kubernetes/Docker), software-defined networking, and CI/CD pipelines.

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Cloud Architect

We are looking for a skilled OpenStack Support Engineer to join our technical operations team. In this role, you will be responsible for the stability, performance, and maintenance of our cloud infrastructure. You will act as a subject matter expert, providing high-level technical support to ensure our OpenStack environment meets rigorous uptime and performance standards.

Key Responsibilities

Cloud Support: Provide end-to-end technical support for OpenStack environments, including troubleshooting Nova (compute), Neutron (networking), and Cinder (storage) issues.

Incident Management: Diagnose and resolve complex infrastructure failures, performance bottlenecks, and connectivity issues within the cloud ecosystem.

System Maintenance: Perform regular health checks, security patching, and version upgrades to ensure the environment remains secure and efficient.

Linux Administration: Manage and optimize the underlying Linux operating systems to support stable cloud operations.

Automation: Utilize scripting and automation tools to streamline routine maintenance tasks and improve response times for support tickets.

Required Qualifications

Experience: Minimum of 3 years of professional experience specifically dedicated to OpenStack support and administration in a production environment.

OpenStack Certification: Must hold an active Certified OpenStack Administrator (COA) or Red Hat Certified Specialist in OpenStack Administration.

Linux Certification: Must possess a professional certification associated with Linux Administration (such as RHCSA, RHCE, or LFCS) or demonstrate equivalent relevant professional experience.

Technical Proficiency: Deep understanding of virtualization (KVM), software-defined networking (SDN), and distributed storage systems.

OpenStack Engineer

Toyota Astra Financial (TAF) was established by Astra International and Toyota Financial Services Corporation as a financial company and part of both Astra Group and Toyota value chains to provide financing solutions which support automotive sales in Indonesia.

Offers varieties of financing facilities, primarily focused on financing vehicles, with the option of conventional or sharia financing according to customer needs.

TAF develops a reliable service network based on good relationship with dealers, digitalization for more optimal access and connectivity in the business ecosystem, as well as agile organization with embedded risk management lifestyle.

Build Your Future with TAF!
1.	Health insurance for all TAF Employees
2.	Training and promotion chance in all TAF business sectors
3.	A positive working environment that promotes employee safety, growth, and goal attainment

Vision
Preferred financing solution for Toyota ownership through service excellence.

Mission
1.	To provide best value to customers
2.	Being a partner of Toyota to achieve long term success
3.	To provide sustainable value creation to stakeholders
4.	Being an employer of choice
5.	To share prosperity to community

Toyota Astra Financial Services

<ul>
	<li>
	Participate in a 12-month Management Trainee Program designed to groom you into an operational leader within the company.
	</li>
	<li>
	Demonstrate exceptional aptitude in learning, planning, leading, and executing tasks to qualify for the program.
	</li>
	<li>
	Engage in comprehensive training modules to develop a deep understanding of various aspects of the company's operations.
	</li>
	<li>
	Collaborate with experienced professionals and mentors to gain insights into leadership and management practices.
	</li>
</ul>

Management Trainee for Operations

GTech is a global digital technology enabler providing integrated digital solutions across multiple industries. Our platforms cover omnichannel commerce digitalization, DTC commerce transformation, FinTech, Customer Relationship Management, and supply chain digitalization.

As part of the GTech group, our entities include PT GTech Digital Asia, PT Mapclub Digital Asia, PT GPay Digital Asia, PT Speedwork Solusi Utama, and PT GClub Digital Asia

GTech Group

<ol>
	<li>Manage and enhance end-to-end B2B customer experience to ensure client satisfaction and long-term partnership</li>
	<li>Build and maintain strong relationships with corporate clients and key stakeholders</li>
	<li>Act as the main point of contact for clients, ensuring smooth communication and service delivery</li>
	<li>Handle client feedback, complaints, and escalations in a timely and professional manner</li>
	<li>Ensure service delivery meets agreed Service Level Agreements (SLA) and company standards</li>
	<li>Identify service gaps and drive continuous improvement initiatives to enhance client experience</li>
	<li>Collaborate with internal teams (Operations, Sales, Product, Finance) to ensure seamless execution of services</li>
	<li>Monitor and analyze customer satisfaction metrics (e.g., CSAT, NPS, client retention) and provide actionable insights</li>
	<li>Prepare regular reports and updates on client performance and service quality</li>
</ol>

Account Manager | MAPCLUB

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>You will supervise and support a team of agents responsible for handling multiple live chats from retail agents regarding their travel reservations.</li>
	<li>You will manage email, chat, and voice communications with suppliers.</li>
	<li>You will oversee the processing and confirmation of clients’ travel booking itineraries with high accuracy.</li>
	<li>You will ensure team members follow detailed instructions and adhere to operational guidelines.</li>
	<li>You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.</li>
	<li>You will provide coaching, mentoring, and performance feedback to team members.</li>
	<li>You will identify workflow issues or system limitations and escalate them promptly to stakeholders.</li>
	<li>You will collaborate with other departments to ensure smooth operational processes and client satisfaction.</li>
	<li>You will generate periodic reports on team performance, productivity, and incident management.</li>
</ul>

Agent Support Supervisor

PT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for the Hino brand, which is here to support the sales of Hino products in Indonesia through financing solutions such as, finance leases, sale and leaseback, and other products according to the company's articles of association, which are tailored to customer needs.

Hino Finance Indonesia

This is a full-time role for an Account Officer located in Semarang, Indonesia. The Account Officer will be responsible for managing daily accounts, building relationship with debtors/potential debtors, providing customer service, and maintaining effective communication with clients.

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