ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

As the Business Analyst in the Business Performance &amp; Transformation team, you will act as the primary liaison between ATI’s core operations and technology teams. Your main objective is to identify and define opportunities for automation and AI-driven solutions by uncovering challenges and gaps in key business processes.

Your work will directly shape ATI’s strategic roadmap. You will deliver well-researched Business Requirements Documents (BRDs) and data-backed RICE scores, while building strong relationships with key accounts and operations teams to understand their day-to-day activities and translate their pain points into actionable projects.

Your Main Responsibilities

<ul>
	<li>You will proactively engage with core operations teams and key account managers to identify process challenges, inefficiencies, and pain points.</li>
	<li>You will conduct in-depth analysis of operational data and process notes to quantify the impact of identified issues.</li>
	<li>You will lead interviews and workshops to gather comprehensive business requirements from stakeholders.</li>
	<li>You will develop and maintain detailed Business Requirements Documents (BRDs) that serve as the blueprint for technology teams.</li>
	<li>You will apply the RICE (Reach, Impact, Confidence, Effort) framework to score and prioritize automation and AI opportunities.</li>
	<li>You will create “as-is” and “to-be” process maps to visualize current workflows and propose optimized processes.</li>
</ul>

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Business Analyst