Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

<ul>
	<li>Analyze and propose improvements related to systems / processes running in Health Operations</li>
	<li>Collaborate with IT team and vendor on enhancement and modification system</li>
	<li>Ensure that the endorsement process runs effectively and according to procedures</li>
</ul>

Health Claim Analyst

Data Analyst will handle big data in health business and be responsible to calculate &amp; analyze data from health business in insurance industry. They will provide and present the findings that they found based on the data. They also need to suggest an evaluation or improvement based on the data that they found to clients/relevant department.

Health Data Analyst

Health Business Analyst carries out improvement and innovation initiatives needed in Health Business, starting from analyze business conditions, propose business development, implementation and evaluation involving various internal and external parties of the company. Health Business Analyst also running Medcare (Garda Medika Application/Health Insurance Mobile App) and Wellness Programs in order to achieve predetermined business targets.

<ul>
	<li>Analyze health business conditions, propose, and implement the improvement based on the business conditions and digital trend in the field of Health Insurance</li>
	<li>Advice, evaluate, and implement health business development in Health Insurance</li>
	<li>Develop, execute, and lead the development of Health Business projects such as Wellness Program </li>
	<li>Propose, design, implement, &amp; monitor Wellness Program based on clients' health performance</li>
	<li>Coordinating the development of Medcare features (Health Insurance Mobile App), monitoring complaints, and conducting periodic monitoring and evaluation of Medcare implementation (Health Insurance Mobile App)/Wellness Program</li>
	<li>Improve health awareness level to employee benefit participant through a wellness programs/Medcare App Dashboard</li>
	<li>Do market research and benchmark in Health Insurance or related fields</li>
	<li>Analyzed feedback and make preventive program in Health Insurance</li>
	<li>Promote health information, health/wellness tips &amp; trick, and merchant promo in Medcare App (Health Insurance Mobile App)</li>
</ul>

Health Business Analyst

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Mendukung penerapan program K3 dan lingkungan sesuai standar perusahaan dan peraturan yang berlaku.</li>
	<li>Melakukan inspeksi rutin di area kerja untuk mengidentifikasi potensi bahaya dan memberikan rekomendasi perbaikan.</li>
	<li>Mengawasi kepatuhan terhadap penggunaan APD (Alat Pelindung Diri).</li>
	<li>Mencegah potensi kecelakaan di gudang yang berdampak pada LTI/Kematian &amp; kerusakan aset.</li>
	<li>Membantu menyusun laporan SHE bulanan kepada manajemen dan laporan triwulan kepada disnaker/instansi terkait.</li>
	<li>Mencatat, melaporkan, dan menindaklanjuti insiden, kecelakaan kerja, dan near miss.</li>
	<li>Mendukung pelaksanaan sosialisasi, pelatihan, dan kampanye SHE kepada karyawan.</li>
	<li>Membantu meningkatkan awareness budaya kerja yang aman dan berkelanjutan.</li>
	<li>Membantu persiapan dan pelaksanaan audit terkait SHE.</li>
	<li>Memastikan dokumen dan perizinan terkait SHE selalu up-to-date.</li>
	<li>Membangun dan menjaga hubungan baik dengan pengelola kawasan industri, pemerintah, serta pihak eksternal lainnya.</li>
</ul>

Safety, Health, & Environment (SHE) Associate

PT Reycom Document Solusi (RDS) is a corporation that consists of several companies working collaboratively in order to meet the need for digital solutions. RDS Group was created in 2003 in Jakarta under RDS has been expanded in establishing subsidiaries with the same business focus that provides a wide range of Integrated IT-based business management solutions in Indonesia and Asia. RDS Group has grown into 4 pillars of business focus: Business Process Outsourcing (BPO), System Integration, Printing and Creative Services, and Healthcare Management. As we accelerate our business growth, we recognize our greatest asset is our Human Resources. We invite motivated and experienced professionals to join our dynamic team and contributor to our success. Explore an exciting career at RDS, where opportunities and excellence converge.

Reycom Document Solusi (RDS Group)

As a Client Resolution Specialist, you will act as the primary bridge between our prestigious clients (Insurance Companies and Hospitals) and our internal departments. Your mission is to ensure every client issue, ranging from technical glitches to complex fraud investigations, is resolved thoroughly and efficiently. You will perform deep-dive investigations to identify root causes and collaborate with internal stakeholders to implement long-term solutions.

Key Responsibilities:

<ul>
	<li>End-to-End Issue Management: Act as the central point of contact for high-level complaints from clients (Insurers &amp; Healthcare Providers).</li>
	<li>Cross-Functional Investigation: Conduct thorough internal investigations involving various departments (IT, Claims, Medical, Legal, and Manpower) to pinpoint the source of operational or technical failures.</li>
	<li>Problem Solving: Analyze issues related to the healthcare application platform, claim disputes, potential fraud cases, and outsourced manpower performance.</li>
	<li>Root Cause Analysis (RCA): Identify systemic issues rather than just "fixing the symptoms" to prevent recurring complaints.</li>
	<li>Stakeholder Coordination: Lead meetings with internal department heads to negotiate solutions and ensure corrective actions are taken within the agreed SLA.</li>
	<li>Reporting: Prepare comprehensive resolution reports for both the client and management, detailing the investigation process, findings, and improvements implemented.</li>
	<li>Process Improvement: Provide strategic recommendations to management based on complaint trends to enhance overall service quality and client satisfaction.</li>
</ul>

Client Resolution Specialist

This role is responsible for conducting comprehensive analysis of Medical Check-Up (MCU) results by integrating claim history data, as well as developing data-driven wellness programs, monitoring employees with identified health risks, and providing consultative insights to clients.

Medical Analysis &amp; Risk Stratification: 
1. Analyze prospective client needs to design suitable Medical Check-Up (MCU) packages aligned with workforce risk profiles, industry requirements, and cost considerations 
2. Perform comprehensive analysis of MCU results to identify employees’ health risk factors 
3. Determine fitness for work status (fit, temporary unfit, or work restriction) based on medical findings 
4. Translate medical analysis into clear insights and present findings, including actionable recommendations, to clients (HR/management) in a structured and professional manner

Health Monitoring &amp; Case Management: 
1. Monitor employees with high-risk MCU findings 
2. Provide medical recommendations for follow-up actions (referral, further evaluation, early intervention) 
3. Collaborate with relevant stakeholders to ensure compliance with recommended health actions

Wellness Program Development 
1. Develop data-driven wellness programs based on MCU results and claim data 
2. Identify priority health interventions based on employee risk profiles 
3. Evaluate the effectiveness of wellness programs and provide recommendations for improvement

Medical Assessment Analyst

Achieve Integrative Health is the largest acupuncture clinic in Austin, TX. For 15 years we have helped thousands of people reduce their pain, increase their energy & vitality, get back on the dance floor, have babies, and make their Life Great Again. We were able to achieve these phenomenal results by integrating Acupuncture with modern technology and therapies.
Founded and led by CEO, Jimmy Yen, author, international speaker, mentor to acupuncturists all over the world, as well as physician, physician assistants, and nurse practitioners, social media influencer, teacher and innovator of Quick Relief Acupuncture Technique and Functional Pulse Diagnosis.
Achieve Integrative Health takes a cutting-edge and disruptive approach to healthcare to give our patients the best results in the shortest amount of time with five star service.


Achieve Wealth Technologies

Application Process:

<ol>
	<li>Email us your resume in Pdf format only. Include all of the jobs you've worked at and the month + year. Include your compensation for all jobs. Do not leave anything off. There should be no gaps in your resume with no explanations. Include your compensation for all jobs (not hourly, your total compensation)</li>
	<li>Email us a 60-second video of yourself answering the following question:</li>
	<li>What are the 3 most important things that the company you work for must do to show you that they care about you? For example, if they don’t give me these 3 things then that means they don’t care about me. The video Cannot exceed 60 seconds, or you will automatically be disqualified.</li>
	<li>Important: Private message us to request our Email for you to submit the above requirements. Failure to follow the above instructions will result in automatic disqualifications</li>
</ol>

About Our Company:

Achieve Integrative Health is the #1 rated Acupuncture &amp; Wellness Clinic in the United States. Our Mission is to help people restore their body’s God given ability to heal itself so that they can do what they love.

Why Join Us?

<ul>
	<li>You’ll Achieve your Goals = we provide all of the resources (information, training, opportunities) you’ll need to achieve all of your Professional, Financial and Personal Goals.</li>
	<li>Become Inspirational = you will have the opportunity to achieve success greater than you thought possible, and become a blessing to your family and your community.</li>
	<li>Peace and Joy Team = we have a phenomenal culture of care for our patients and our team members. We are very strict with our rules, policies and core values in order to protect our culture of peace and joy. We make sure team members who are not aligned with our core values exit our team so that they do not disrupt our peace and joy. Imagine being on a team where you don’t have to deal with people who talk behind your back and end up back stabbing you.</li>
	<li>Be Highly Rewarded as a Side Benefit = If your passion is to help people improve their health, then on our team you will be highly rewarded if you can produce results. Our full-time Virtual Assistants earn an average of P69,000 (~20 million Rupiah) per month.</li>
</ul>

Benefits &amp; Compensation

<ul>
	<li>Compensation = $520 usd/mo - $1213 usd/mo</li>
	<li>Competitive Total Compensation = the average compensation for Virtual Assistants in southeast asia is $895.66 usd per month. Our full-time Virtual Assistants on average earn $1232 usd per month ($616 usd/mo for part-time), this is a combination of a base salary + performance bonuses.</li>
	<li>Unlimited Opportunities for Growth = as long as you can generate more results for the company we will never limit your ability to grow within our company.</li>
	<li>Work from Home = no more 2-4 hour commutes to work</li>
	<li>Wellness Initiatives = benefit from complimentary virtual health services from our medical providers, ensuring your well-being and your family’s well-being is always a priority.</li>
</ul>

Job Responsibilities

<ul>
	<li>assist the Chief Marketing Officer in reviewing emails, marketing material, uploading videos onto social media</li>
	<li>use Editing Apps that integrate AI (ie. CapCut, Canva, ChatGPT) to generate thumbnails, images, reels, edit long form &amp; short form videos quickly</li>
	<li>respond to social media comments</li>
	<li>create newsletters</li>
	<li>track All marketing stats</li>
	<li>Transcribe videos into emails and blogs</li>
</ul>

Work Schedule:

You have flexibility in regards when to work, what is NOT flexible are:

<ul>
	<li>Team meetings M-F 8:09am - 8:45am cst</li>
	<li>deadline for the completion of your tasks is M-F by 6am cst</li>
	<li>consistent work schedule</li>
</ul>

Admin to the Chief Marketing Officer

Application Process:

<ul>
	<li>Email us your resume in Pdf format only. Include all of the jobs you've worked at and the month + year. Do not leave anything off. There should be no gaps in your resume with no explanations. Include your compensation for all jobs. (not hourly, only total compensation for the period of time you workd or annual compensation)</li>
	<li>Email us a 60-second video of yourself answering the following question:</li>
	<li>What are the 3 most important things that the company you work for must do to show you that they care about you? For example, if they don’t give me these 3 things then that means they don’t care about me. The video Cannot exceed 60 seconds, or you will automatically be disqualified.</li>
	<li>Important: Private message us in Kalibrr to request our Email for you to submit the above requirements. Failure to follow the above instructions will result in automatic disqualifications</li>
</ul>

About Our Company:

Achieve Integrative Health is the #1 rated Acupuncture &amp; Wellness Clinic in the United States. Our Mission is to help people restore their body’s God given ability to heal itself so that they can do what they love.

Why Join Us

We Pursue Excellence — Always. 
At our company, excellence is not optional; it’s our culture. Every team member is expected to give their best in attitude, discipline, and performance. When you join us, you’ll work with colleagues who are serious about growth, responsibility, and achieving world-class results.

Achieve Your Goals with Our Support. 
We provide everything you need to succeed—training, resources, and mentorship—so you can achieve your professional, financial, and personal goals. All we ask is your commitment to achieving your own goals.

Peaceful and Joyful Team Environment. 
We protect our culture of peace and joy through clear rules, discipline, and shared values. Our team members support each other, speak honestly, and always act with integrity. We do not tolerate gossip, entitlement, laziness, or negativity—only mutual respect, teamwork, and growth.

Be Highly Rewarded for Your Excellence. 
We believe that when you perform with excellence and passion, financial success follows naturally. While typical VAs in Indonesia and the Philippines must accumulate 5 years VA experience to earn around $5–$7 USD/hour, our entry-level virtual assistants start at $5/hour, with clear pathways to higher income as you grow and produce more results.

Benefits

<ul>
	<li>Competitive Pay: $5–$12 USD/hour (graveyard shift only).</li>
	<li>Growth Without Limits: Your growth depends only on your performance and results. Top performers can even become business partners.</li>
	<li>Employee Benefits: Paid-time off, premium medical insurance, and Employee Savings Matching Program for qualified team members.</li>
	<li>Work from Home: Eliminate long commutes and enjoy more time for family and personal life.</li>
	<li>Wellness Support: Complimentary virtual health services for you and your family—because your well-being matters.</li>
</ul>

Job Responsibilities

<ul>
	<li>Contact and qualify leads through calls, emails, and other communication channels.</li>
	<li>Receive and handle incoming calls from potential patients, answer questions, and convert them into new patients.</li>
	<li>Ensure every patient receives five-star service and feels valued.</li>
	<li>Follow up with patients using our Care System to maintain satisfaction and loyalty.</li>
	<li>Collect and share patient success stories during daily company meetings.</li>
	<li>Manage patient check-in and check-out procedures accurately.</li>
	<li>Verify insurance benefits and maintain detailed records.</li>
	<li>Take on additional responsibilities based on your professional strengths.</li>
</ul>

Healthcare Virtual Assistant that practices Excellence

<ul>
	<li>Evaluate workflow to improve manpower productivity and service level</li>
	<li>Collaborate with supply chain &amp; category team to resolve issues and set forecasts</li>
	<li>Ensure adherence to health, hygiene, security, and 5S standards</li>
	<li>Drive continuous improvement in inventory flow &amp; accuracy</li>
	<li>Maintain daily inventory activities (manpower scheduling, inventory accuracy, inbound &amp; outbound support)</li>
	<li>Oversee inbound, picking, packing, and outbound execution</li>
	<li>Monitor picking accuracy, packing correctness, storage order, and loading readiness</li>
	<li>Ensure SOP and safety compliance in daily operations</li>
	<li>Lead and supervise team in daily warehouse activities</li>
	<li>Manage shift scheduling, attendance, and manpower allocation</li>
</ul>

Senior Supervisor Inventory Dry Warehouse

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

<ul>
	<li>Identify, prospect, and develop new corporate business opportunities across target industries</li>
	<li>Build and manage a strong B2B sales pipeline to consistently achieve and exceed revenue targets</li>
	<li>Conduct in-depth needs analysis with corporate clients and deliver tailored health and life insurance solutions (e.g., group health, hospitalization, critical illness, term life, group life)</li>
	<li>Prepare and present compelling proposals to key decision-makers including HR Directors, CFOs, and Procurement teams</li>
	<li>Negotiate terms, coverage, and pricing in alignment with company guidelines and client requirements</li>
	<li>Drive end-to-end sales cycle from prospecting through to deal closure and client onboarding</li>
	<li>Manage and grow an existing portfolio of corporate accounts through regular engagement, upselling, and cross-selling</li>
	<li>Handle policy renewals proactively to maximize client retention</li>
	<li>Serve as a trusted business advisor and primary point of contact for assigned corporate clients</li>
	<li>Collaborate with internal teams (underwriting, product, operations) to ensure seamless client experience</li>
	<li>Monitor market trends, competitor landscape, and regulatory updates to maintain a competitive edge</li>
	<li>Represent the company at industry events, exhibitions, and networking forums to expand business reach</li>
	<li>Maintain accurate and up-to-date records of sales activities, client data, and pipeline in the CRM system</li>
	<li>Prepare regular sales reports and performance forecasts for management</li>
</ul>

Executive Business Consultant Insurance

PT Surya Artha Nusantara Finance (SANF) is a financial services company in Indonesia, primarily focused on providing financing solutions for the heavy equipment and transportation sectors. SANF is a joint venture between PT Astra International Tbk, one of Indonesia's largest conglomerates, and Marubeni Corporation, a major Japanese trading company.

SANF offers a variety of financial products, including leasing, consumer financing, and factoring, to support businesses in acquiring heavy equipment, trucks, and machinery. The company plays a significant role in industries like construction, mining, agriculture, and transportation, helping businesses manage their financial needs through customized financing solutions.

Let's join our Fun, Friendly, and Continuous Growth journey!

Surya Artha Nusantara Finance

<ul>
	<li>Identify and develop new business opportunities within the Healthcare &amp; Pharmacy (HCP) sector</li>
	<li>Understand client needs (hospitals, clinics, pharmacies, distributors) and provide suitable financing solutions aligned with their operations</li>
	<li>Build and maintain strong relationships with customers and business partners</li>
	<li>Proactively acquire new clients and expand existing business portfolios</li>
	<li>Stay updated on healthcare industry trends, regulations, and competitor activities</li>
	<li>Monitor asset quality and ensure strong customer engagement for long-term partnerships</li>
</ul>

Account Executive Healthcare and Pharmacy

<ul>
	<li>Ensure inventory accuracy and optimal stock level aligned with forecast demand, shelf life, and storage capacity</li>
	<li>Collaborate with cross-function teams to control wastage and maintain specbook compliance</li>
	<li>Drive improvement in inventory workflow to increase productivity and service level</li>
	<li>Ensure adherence to health, hygiene, security, and 5S standards</li>
	<li>Maintain alignment between inventory, inbound, and outbound operations</li>
	<li>Maintain daily inventory activities (manpower scheduling, stock accuracy, inbound &amp; outbound support)</li>
	<li>Ensure discipline in SOP execution and safety compliance</li>
	<li>Monitor team productivity and accuracy</li>
</ul>

Senior Supervisor Inventory Fresh Warehouse

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within 15 minutes. Founded in 2021 by a group of seasoned e-commerce executives and is backed trusted international investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

About this Position

Lead HSSE will be responsible for building and standardizing the Health, Safety, Security, and Environmental framework across ASTRO warehouse operations, particularly during expansion and renovation projects. This role acts as a subject-matter expert and individual contributor who ensures safety standards are embedded from planning to execution. The position plays a critical role in balancing regulatory compliance, operational productivity, and risk mitigation across multi-site facilities.

Job Description:

<ul>
	<li>Develop and standardize HSSE framework &amp; guidebook tailored to warehouse operations (setup, expansion, renovation).</li>
	<li>Establish safety standards for new site layout, facility planning, and contractor activities.</li>
	<li>Lead risk identification and assessment (Hazard Identification, Job Safety Analysis) and develop corrective &amp; preventive action plans (CAPA).</li>
	<li>Translate safety risks into measurable business impact and propose mitigation strategies.</li>
	<li>Ensure compliance with K3, environmental, and other applicable regulations; maintain up-to-date permits and documentation.</li>
	<li>Conduct safety inspections, audits, and incident investigations across warehouse sites.</li>
	<li>Deliver HSSE training and awareness programs for stakeholders.</li>
	<li>Partner with Operations teams to balance safety standards with productivity needs.</li>
	<li>Identify HSSE budget requirements and support cost planning for preventive initiatives.</li>
</ul>

Lead HSSE

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager

This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end.

Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase.

Your Core Focus

<ul>
	<li>Take full ownership of Shopify store operations and customer experience</li>
	<li>Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging</li>
	<li>Standardize shipping, split shipment, and pre-order communication across all touchpoints</li>
	<li>Build and document SOPs for all operational workflows</li>
	<li>Implement systems and automations that reduce manual work and customer confusion</li>
</ul>

What You’ll Do

Customer Experience Management (Daily)

<ul>
	<li>Respond to customer inquiries via Shopify inbox and social channels</li>
	<li>Process refunds, reships, cancellations, and order updates</li>
	<li>Triage and resolve support tickets based on urgency</li>
	<li>Identify patterns in customer feedback and recommend improvements</li>
	<li>Ensure all communication is clear, accurate, and aligned with current messaging</li>
</ul>

Order Operations and Fulfillment (Daily)

<ul>
	<li>Monitor order flow across Shopify, Base, and Amazon MCF</li>
	<li>Resolve failed orders, inventory issues, and discrepancies</li>
	<li>Coordinate with fulfillment teams to ensure timely delivery</li>
	<li>Manage split shipments, pre-orders, and out-of-stock scenarios</li>
	<li>Track and resolve missing or delayed packages</li>
</ul>

Store Integrity and Accuracy (Weekly)

<ul>
	<li>Audit the website for broken links, incorrect pricing, and outdated promotions</li>
	<li>Ensure consistency across product pages, landing pages, and collections</li>
	<li>Validate all messaging related to shipping and pre-orders</li>
	<li>Support promotion setup and ensure backend accuracy</li>
</ul>

Systems, SOPs, and Automation (Weekly)

<ul>
	<li>Build and maintain SOPs for recurring workflows</li>
	<li>Identify inefficiencies and implement automation using tools like Shopify Flow</li>
	<li>Optimize customer service platforms such as Gorgias</li>
	<li>Improve post-purchase experience and operational workflows</li>
	<li>Support system cleanup and tool evaluation</li>
</ul>

Growth Operations and Reporting (Weekly)

<ul>
	<li>Deliver weekly Shopify performance reports</li>
	<li>Track key metrics such as CAC, LTV, and funnel performance</li>
	<li>Identify trends, anomalies, and risks early</li>
	<li>Ensure data accuracy for decision-making</li>
</ul>

Compliance and Risk Management (Weekly)

<ul>
	<li>Maintain compliance across ADA, privacy policies, and tracking regulations</li>
	<li>Review product pages and campaigns for compliance risks</li>
	<li>Ensure all required tools and disclosures are functioning properly</li>
	<li>Stay updated on platform policies and changes</li>
</ul>

AI and Automation Ownership (Ongoing)

<ul>
	<li>Identify repetitive tasks and convert them into automated workflows</li>
	<li>Use AI tools to improve efficiency in customer service and operations</li>
	<li>Build prompt libraries and scalable systems</li>
	<li>Continuously reduce manual workload while maintaining accuracy</li>
</ul>

How Success Is Measured

<ul>
	<li>Reduction in support ticket rate per 1000 orders</li>
	<li>Reduction in reshipment rate per 1000 orders</li>
	<li>Zero compliance issues</li>
	<li>At least one new AI automation implemented per week</li>
	<li>Zero reported issues with broken links, incorrect promotions, or inaccurate information</li>
</ul>

Shopify DTC Operations Manager

PT. Infokes Indonesia atau yang lebih dikenal dengan nama “infoKes” merupakan perusahaan Teknologi Informasi yang fokus bergerak dalam pengembangan produk dan solusi Teknologi Informasi Kesehatan online dan terintegrasi di Indonesia.
Berkat dukungan dan kerjasama tim yang telah memiliki pengalaman kerja dan komitmen lebih dari 10 tahun di Industri Teknologi Informasi dan Kesehatan, Infokes mampu meraih berbagai prestasi di tingkat Nasional dan Internasional, serta berhasil mengimplementasikan produk dan sistemnya lebih dari 1.000 puskesmas aktif sampai saat ini yang bisa diakses secara realtime / online.
Kedepannya, Infokes akan terus melakukan inovasi-inovasi dan riset teknologi seperti M2M (Machine to Machine) dan IoT (Internet of Things) yang bisa saling terintegrasi dengan Infokes Platform untuk mewujudkan Integrated eHealth Solutions di Indonesia.

PT Infokes Indonesia

'- Work with Product Managers, Dev team, and UI/UX team in understanding the product, domain, and various features 
- Review quality specifications and technical design documents to provide timely and meaningful feedback. 
- Create detailed, comprehensive, and well-structured test plans and test cases/scenario ensuring high-quality software delivery. 
- Estimate and prioritize testing activities. 
- Collaborate with cross-functional teams to ensure the highest level of product quality. 
- Conduct quality assurance and troubleshoot any errors 
- Analyze complex software systems and collaborate with others to improve the overall design, testability, and quality 
- Ensure all tests and procedures meet company and industry standards. 
- Report, track, and monitor defects/bugs.

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