For more than two decades, our company has established itself as a leading force in Indonesia’s luxury retail fashion industry. Founded in Indonesia and continuously expanding, we have built a reputation for delivering exceptional craftsmanship, timeless elegance, and premium lifestyle experiences.

Throughout our 20-year journey, we have remained committed to bringing world-class jewelry, fashion, and lifestyle concepts to customers across the country. By combining modern innovation with refined artistry, we have grown into one of the most trusted names in the Indonesian luxury retail landscape.

PT Passion Abadi Korpora

Job Description: 

As the Visual Merchandiser Manager, you will play a pivotal role in shaping the in-store experience and elevating our brand's visual identity. You will be responsible for creating visually appealing displays that not only showcase our products but also tell a story that engages and inspires our customers.

 

Key Responsibilities:

<ul>
	<li>Develop and implement visual merchandising strategies that align with the brand’s vision and marketing campaigns.</li>
	<li>Design and execute eye-catching displays that enhance the customer experience and drive sales.</li>
	<li>Collaborate with marketing, sales, and product development teams to ensure cohesive branding across all platforms.</li>
	<li>Conduct regular store visits to assess visual standards, providing feedback and support to store teams.</li>
	<li>Train and mentor store staff on visual merchandising best practices and brand standards.</li>
	<li>Analyze sales data and customer feedback to refine merchandising strategies and optimize performance.</li>
	<li>Stay updated on industry trends and competitor activities to continually innovate and elevate our visual standards.</li>
</ul>

Visual Merchandiser

At Billstone, we believe in creating more than just safes, we craft peace of mind. Since 1977, our mission has been to design the most trusted home for your most treasured possessions. Today, Billstone is a global name in luxury safes, watch winders, and jewelry accessories, built with care to protect your valuables for generations.
Our Vision : Innovation, Security, and Luxury
Rooted in Indonesia and reaching the world, Billstone blends innovation with timeless design. Our commitment to quality, trust, and craftsmanship remains strong as we continue to grow. We take pride in being the architect of luxury trusted by customers worldwide.

Billstone

Billstone, brand yang telah menjadi pionir dalam dunia luxury goods sejak 1977, membuka kesempatan untuk Anda yang passionate di dunia sales untuk bergabung sebagai Watch Care Advisor di salah satu store kami yang berlokasi di Jakarta dan Medan

Sebagai Watch Care Advisor, Anda akan : 

<ul>
	<li class="text-justify">Memberikan pengalaman belanja terbaik dan personal kepada pelanggan</li>
	<li class="text-justify">Memberikan informasi produk dan rekomendasi yang sesuai dengan kebutuhan dan preferensi mereka</li>
	<li class="text-justify">Menjaga area penjualan tetap rapi, tertata dengan baik, dan memastikan produk selalu tersedia dan terpresentasi dengan menarik.</li>
	<li class="text-justify">Menjawab pertanyaan pelanggan dan menangani keluhan dengan cara yang profesional dan solutif.</li>
	<li class="text-justify">Bekerja sama dengan tim untuk mencapai target penjualan dan memberikan pengalaman berbelanja yang luar biasa kepada setiap pelanggan.</li>
	<li class="text-justify">Menjaga standar merek dalam hal tampilan produk, kerapian store, dan pelayanan yang mencerminkan citra mewah Billstone.</li>
</ul>

Kami mencari individu yang memiliki komitmen untuk memberikan pelayanan terbaik, perhatian pada detail, dan kemampuan membangun hubungan jangka panjang dengan pelanggan. Dengan dedikasi tinggi dan profesionalisme, Anda akan menjadi wajah dari produk-produk mewah kami, berperan dalam menciptakan kesan elegan yang sejalan dengan reputasi Billstone.

Benefit:

<ul>
	<li>Gaji kompetitif </li>
	<li>Insentif bulanan</li>
	<li>Reward Masa Kerja</li>
	<li>Review Gaji Tahunan</li>
	<li>Gathering Tahunan</li>
	<li>Program Reward Lainnya</li>
</ul>

 

Why You'll Love Working Here:

<ul>
	<li>Program pelatihan dan pengembangan profesional </li>
	<li>Bergabung dengan tim yang dinamis dan kolaboratif di industri yang berkembang pesat</li>
	<li>Kesempatan untuk terlibat dalam proyek-proyek inovatif dan tantangan yang membangun karir</li>
	<li>Budaya kerja yang mendorong kreativitas, inovasi, dan pengembangan diri</li>
	<li>Pengakuan atas kontribusi individu dan kesempatan untuk tumbuh bersama Perusahaan</li>
	<li>Lingkungan kerja yang mendukung, inklusif, dan menjaga keseimbangan kehidupan kerja</li>
</ul>

Seluruh proses rekrutmen dilakukan secara online

Presentation Skills

Persuasion and Negotiation

Marketing Communications

Problem Solving

Negotiation

Speaking

Handling Objections

Sales Executive

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Responsible to propose, acquire and maintain orders in flexible packaging.</li>
	<li>Sell the company's goods and services.</li>
	<li>Approach potential customers with the aim of winning new business, as well as maintaining good relationships with clients. responsible for making repeat sales to their employer’s existing customers.</li>
</ul>

Sales Executive Flexible Packaging

PT Evo Manufacturing Indonesia adalah perusahaan manufaktur pet food yang berkomitmen menghasilkan produk berkualitas tinggi melalui inovasi, teknologi modern, dan standar mutu yang unggul. Kami memproduksi berbagai merek terpercaya, seperti Life Cat, Ori Cat, dan Bio Cat, serta mengajak talenta terbaik untuk tumbuh dan berkembang bersama kami.

PT. Evo Manufacturing Indonesia

<ul>
	<li>Operate forklifts safely and efficiently to transport raw materials, packaging materials, work-in-progress (WIP), and finished goods within the warehouse and production areas. </li>
	<li>Comply with all company safety policies, warehouse procedures, and applicable health, safety, and environmental (HSE) regulations. </li>
	<li>Receive, store, stack, and retrieve materials according to warehouse layouts and standard operating procedures (SOPs).</li>
</ul>

Operator Forklift

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

1. Act as operations procurement/ buyer to execute and coordinate end-to-end operational procure-to-pay processes.

<ul>
	<li>Follow-up operational user requests and maintenance renewal.</li>
	<li>Crate PO/ LOI with coordination to related functions (Project, Budget, Asset, and PR team).</li>
	<li>Coordination with IT Legal to make sure agreement completion within timeframe.</li>
	<li>Ensure and followup invoice &amp; supporting documents are complete and correct as mandatory requirements for AP registration and payment process (Agreement/ COA/ BAST).</li>
</ul>

2. Close coordination with users for requirement clarification and confirmation.

3. Sourcing, Coordination, and Negotiation

4. Maintain Operational Inventory/ Stock information.

5. Create Asset Registration and Purchase Request, according to SOP.

6. Prepare and maintain all procurement-related documents and administrations according to SOP, includingacquire management approval (based on credibility, historical data, industry trend, competition, businesscase, compliance).

7. Prepare periodic analysis for maintenance renewal and operational purchase, provide improvementrecommendation.

8. Collaboration and coordination with related functions, including SOP, Finance, Accounting, Legal, and AssetManagement.

9. Perform regular vendor evaluation and vendor audit.

Operation Procurement

Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.

PT Binajasa Sumber Sarana (BSS Recruitment)

<ul>
	<li>Melakukan onboarding komunitas lokal dengan target minimal 25 member per community dan 1 community per hari.</li>
	<li>Melakukan kunjungan ke 6 potential community setiap hari.</li>
	<li>Mengelola dan menjaga engagement dengan community melalui WhatsApp.</li>
	<li>Membagikan update, success story, dan SOP serta membantu menyelesaikan kendala atau konflik dalam community.</li>
	<li>Mengorganisir small-scale events dan kegiatan offline untuk meningkatkan engagement member.</li>
	<li>Menjaga hubungan dengan community sekaligus mendorong agent untuk meningkatkan transaksi Digital Goods.</li>
</ul>

Sales and Marketing Knowledge

Closing Sales

Community Development

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Job description for IT Vendor Management will be, but not limited to:

<ul>
	<li>Manage the end-to-end procurement process for IT goods and services, including needs identification, vendor selection, contract negotiation, and purchasing.</li>
	<li>Handle procurement of IT hardware, software licenses, and services based on organizational needs.</li>
	<li>Monitor IT vendor performance, including performance evaluations, contract reviews, and the development of long-term working relationships.</li>
	<li>Collaborate with internal teams to ensure IT requirements are met effectively and efficiently.</li>
</ul>

Vendor Management

IT Procurement Specialist

<ul>
	<li>Melakukan akuisisi dan onboarding komunitas/agent aktif dengan target minimal 25 anggota per komunitas.</li>
	<li>Melakukan kunjungan ke komunitas potensial serta membangun dan menjaga hubungan dengan komunitas yang telah diakuisisi.</li>
	<li>Mengelola komunikasi dan engagement komunitas melalui WhatsApp, termasuk menyampaikan update, SOP, success story, serta menangani kendala atau konflik.</li>
	<li>Mengorganisir kegiatan komunitas seperti small-scale event dan gathering untuk meningkatkan engagement anggota.</li>
	<li>Mendorong agent untuk meningkatkan transaksi Digital Goods dan menjaga engagement komunitas secara berkelanjutan.</li>
</ul>

Community Engagement

Job Description :

<ul>
	<li>Procure various materials and operational supplies according to business requirements.</li>
	<li>Source, evaluate, and maintain relationships with suppliers to ensure competitive pricing and quality.</li>
	<li>Negotiate prices, payment terms, and delivery schedules with vendors.</li>
	<li>Prepare and process Purchase Orders (PO) and maintain accurate procurement documentation.</li>
	<li>Monitor inventory levels and coordinate with relevant teams to ensure timely procurement and availability of required items.</li>
	<li>Ensure delivered goods meet the required specifications, quality standards, and quantities.</li>
	<li>Coordinate with the Finance team regarding invoice verification and supplier payments.</li>
	<li>Prepare regular purchasing, procurement, and cost reports.</li>
	<li>Monitor supplier performance and support the resolution of any procurement-related issues</li>
</ul>

Purchasing

PT. Stars Global Resources Indonesia (STGRI) is a holding company that serves as the parent organization for various business units operating across multiple strategic sectors. With a commitment to fostering sustainable growth, PT. STGRI manages and develops businesses in the fields of mining services, construction, logistics and heavy equipment spare parts supply, agriculture, livestock farming, catering services, and training and human resource development centers (training centers).

VISION :
To continuously adapt and grow, and create sustainable and innovative businesses that nurtures people, acts with purpose, and leads with a global vision that creates lasting impact

MISSION :
- To nurture and empower people as the heart of sustainable growth.
- To act with purpose and integrity in every collaboration and decision.
- To innovate boldly and adapt with resilience to change.
- To lead with a global vision and deliver meaningful impact beyond borders.
- To be a reliable and trusted partner, by upholding consistency, and quality in every service and product.

CORE VALUE :
“GREATT”
Global Minded : We think broadly and act globally.
Resilience : We are resilient to challenges and rise stronger
Excellence : We strive for excellence in everything we do
Agility : We are fast, adaptive, and ready to change
Trustworthy : We can be trusted because integrity is our foundation
Teamwork : We grow together through strong collaboration

PT Stars Global Resources Indonesia

<ul>
	<li>Lead and oversee all Warehouse &amp; Expedition activities to ensure smooth and efficient flow of goods from receiving to delivery.</li>
	<li>Develop strategies and work plans to ensure the availability, accuracy, and security of inventory.</li>
	<li>Optimize warehouse capacity, resource utilization, and operational costs in line with company targets.</li>
	<li>Ensure distribution and delivery processes are completed on time and in accordance with quantity, quality, and delivery schedules.</li>
	<li>Monitor inventory, stock movements, and stock opname results to ensure data accuracy.</li>
	<li>Establish and evaluate Warehouse &amp; Expedition KPIs and ensure continuous achievement of operational targets.</li>
	<li>Identify operational issues and implement corrective actions and continuous improvement initiatives.</li>
	<li>Lead and develop the team to improve productivity, discipline, and work effectiveness.</li>
	<li>Ensure all operational activities comply with company SOPs, safety standards, and applicable regulations.</li>
</ul>

Manager Warehouse & Expedition

Established in 1953 by Go Soei Kie (Dasuki Angkosubroto) as a commodities trading business, Gunung Sewu has grown to become one of Indonesia’s premier diversified business groups, with a workforce of approximately 30,000 professionals encompassing operations in the food, insurance, property, manufacturing and other emerging businesses. We believe that Indonesia is a market that can be developed involving ecosystems that are sustainable, whilst aiming to lead by example.
 
We take pride in our humble beginnings, and have grown over the years by placing Passion, Purpose, and Progress as the cornerstone of our activities and focus on creating value in a sustainable manner, as we believe these are the keys to our long-term success. We nurture new businesses, but also work on expanding our existing ones and to develop close relationships with our partners and stakeholders to preserve brand equity across generations.
 
While we celebrate our time-tested values, long-standing heritage and history that spans over 65 years, we believe the global market rewards companies that are striving to explore new horizons. To this end, we aim to nurture progress by fostering an entrepreneurial spirit, guided by integrity and fairness amongst our workforce.

Gunung Sewu Kencana

Ready to launch your career purpose and impact? 
Gunung Sewu is calling all bold, driven, resilient, and future-minded Gen Z talents to be part of LEAD 2027 - Our-signature Management Trainee Program designed to shape tomorrow's leaders through real-world challenges, hands on experiences, mentorship from top business minds. 
 
 
Why Join LEAD? 
Through the LEAD Management Trainee Program, you will gain real exposure and early responsibility by working on high-impact, meaningful projects across our diverse business units, including food, insurance, property, manufacturing, and consumer goods. The program offers 3 cross-industry rotational assignments designed to expand your perspective, strengthen your skills, and develop your leadership capability, supported by an immersive 300+ hours business bootcamp featuring expert-led sessions, simulations, and hands-on business assignments. Throughout the journey, you will receive continuous coaching and mentorship from experienced professionals and industry leaders, while progressing on an accelerated growth path that prepares you to step into a Junior Manager role within 24 months, with high performers continuing to grow and build their careers within Gunung Sewu Group.

We are Looking For:

<ul>
	<li>Go-Getter - Passionate, driven and love pushing boundaries</li>
	<li>Change makers - Not afraid to speak up, take initiative and lead change</li>
	<li>Reliable Player - Committed, accountable, and growth-minded</li>
</ul>

Your LEAD Journey:

<ul>
	<li>Month 1-2 : Business Management Bootcamp + Real Assignment</li>
	<li>Month 3-24: Three rotational assignment across Gunung Sewu business units, developing real leadership and managerial skills</li>
</ul>

 
Ready to lead the future? 
Apply now and start your journey with #LEADtheWay of Gunung Sewu

Gunung Sewu LEAD Management Trainee

Mulia41 is a one stop turnkey storage system and refrigeration system provider that operates in Indonesia and South East Asia. MULIA41 exist in this market to provide a customized solution for our clients by combining innovative, automated warehouse technology and safety management to create a better warehouse management system.


PT. Mulia Empat Satu

The Factory Manager will be entrusted with the overall management of Mulia41's manufacturing facility. This individual will be the driving force behind ensuring production efficiency, uncompromising quality, and a cost-effective operational flow. A key aspect of this role will be to cultivate a culture of continuous improvement and to prepare the production floor for the demands of a global market.

Production and Operations Management:

● Plan, organize, direct, and run optimum day-to-day production operations to exceed our customers’ expectations. 
● Oversee the efficient operation and maintenance of the roll forming machinery and the Wagner painting line, ensuring minimal downtime and maximum output. 
● Develop and implement production schedules, ensuring timely delivery of products to meet market demand. 
● Monitor production metrics and KPIs, analyzing data to identify areas for improvement in efficiency and workflow.

Quality Assurance: 
● Uphold and enhance quality control standards to ensure all products meet both internal and international quality benchmarks. 
● Work in close collaboration with the quality control team to implement and monitor quality assurance protocols throughout the production process. 
● Address any quality issues promptly and effectively, implementing corrective and preventive actions.

Cost Management and Optimization: 
● Develop and manage the factory budget, ensuring all production activities are conducted within financial parameters. 
● Continuously seek and implement strategies to reduce production costs without compromising product quality or safety. 
● Manage inventory levels of raw materials and finished goods to optimize cash flow and minimize waste.

Team Leadership and Development: 
● Lead, mentor, and develop the factory team, fostering a supportive and collaborative work environment that encourages high performance. 
● Implement and oversee training programs for staff on new equipment, safety procedures, and quality standards. 
● Ensure a safe working environment by enforcing health and safety regulations and promoting a culture of safety awareness.

Global Mindset and Strategic Contribution: 
● Contribute to the company's global expansion strategy by ensuring the factory is capable of meeting international standards and production volumes. 
● Collaborate with senior management on strategic planning, providing insights on production capabilities and potential for growth. 
● Stay abreast of the latest manufacturing technologies and industry best practices to maintain a competitive edge.

Factory Manager

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The digital marketing landscape is evolving at lightning speed, requiring adaptability and a forward-thinking approach. We're all about collaboration, creativity, and achieving goals that make a noticeable difference. We're a team of passionate people who love what we do. Here, you'll get to learn from the best, grow your skills, and make a real impact. We've been delivering amazing customer experiences for 26 years, and we're always looking for like-minded professionals who want to hone their expertise. 
 
We’re currently seeking a highly motivated and results-oriented Creative Director who thrives on the creative design process in the world of brand marketing.

 

Responsibilities:

<ul>
	<li>Provides art direction for various design and marketing projects needed for the company’s brands, spanning from web content, email, social media, print marketing, event marketing and more.</li>
	<li>Responsible for translating the overall company business objectives into a usable, visual solutions. Design leading digital experiences, create compelling concepts and see that vision through to reality.</li>
	<li>Creation of brand guidelines and upholding visual standards consistent to the brand’s overall objectives. Responsible for articulating and defending conceptual and directional choices, as needed.</li>
	<li>Clearly communicates project objectives to designers, copywriters and developers in order to produce deliverables that meet marketing goals</li>
	<li>Keeps a streamlined design process from initial design conceptualization, revisions and handoffs between departments.</li>
	<li>Works directly with stakeholders (Vice President for Marketing and Chief Operations Officer) in defining brand identity and brand voice, and presenting marketing deliverables with consistent quality across all channels and platforms.</li>
	<li>Assist the Creative Director to manage the overall scope, resources and priorities for multiple and simultaneous internal branding projects.</li>
	<li>Coordinates with managers an stakeholders for design presentations or strategy meetings via email, chat and online meetings (in-person meetings only on an as needed basis).</li>
</ul>

Special Requirements:

<ul>
	<li>A love of cutting edge design, marketing strategies and digital trends. Innovative mindset and a passion for effective brand communication and all things digital marketing. Keeps up with constantly changing trends and technicalities of new media (video marketing, social media trends, Artificial Intelligence-assisted processes, etc.)</li>
	<li>Is up-to-date and very familiar with all of the brand’s products and services, and is able to provide design support and consultation for sales and marketing teams.</li>
	<li>Strong understanding of digital marketing principles, including Search Engine Optimization, content marketing, video marketing, online reputation building, etc. Understands the principles of information architecture, the flow of information and how effective the user finds it.</li>
	<li>Excels at managing timelines as well as handling multiple projects at a time. Commits to project completion and effective collaboration.</li>
	<li>Must be able to work independently and with initiative</li>
	<li>Creative, energetic, out-of-the-box thinker with extreme attention to detail</li>
</ul>

Creative Director

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

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