PT Royal Trust adalah perusahaan perdagangan yang berdiri sejak tahun 2005 dan telah memiliki ijin resmi dari BAPPEBTI dan sudah menjadi keanggotaan pada Bursa Berjangka Jakarta (BBJ) dan Kliring Berjangka Indonesia (KBI).

PT Royal Trust yang bergerak dibidang Perdagangan Berjangka Multilateral dan Perdagangan Berjangka Derivatif produk-produk yang diperdagangkan meliputi dari Emas Loco London, Foreign Exchange (Forex) dan Cross Rate.

Sebagai salah satu perusahaan perdagangan berjangka terkemuka di Indonesia, perusahaan ini telah diakui baik dari sisi kepatuhan terhadap hukum maupun kinerja keuangan dan prestasi lainnya.

Dalam aktivitas perdagangan, PT Royal Trust berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan standar perdagangan berjangka nasional dan internasional serta didukung oleh para professional yang berpengalaman di industri berjangka.

Melalui penyediaan informasi dan layanan berkualitas, PT Royal Trust berupaya menjaga tingkat kepuasan nasabah.

Visi
Menjadi perusahaan perdagangan berjangka dengan pangsa pasar yang luas khususnya ditingkat Nasional dengan menciptakan Image of Transparent Investment.

Misi
- Berusaha berperan aktif dalam mensosialisasikan Bursa Berjangka agar dapat diterima masyarakat dengan baik.
- Aktif dalam membangun Industri Berjangka yang transparan, kredibel, dan berintegritas.
- Memberi pelayanan purna waktu dengan sumber daya manusia yang kompeten dan profesional.

PT. Royal Trust

<ul>
	<li>Melayani complaint dan kebutuhan client</li>
	<li>Melakukan report terkait complaint dan kebutuhan client kepada divisi terkait</li>
	<li>Memberikan informasi yang lengkap seputar produk perusahaan sesuai kebutuhan pelanggan, calon pelanggan, dan non-pelanggan.</li>
	<li>Menjawab pertanyaan yang berkaitan dengan kebijakan, prosedur, dan aturan yang berlaku di perusahaan.</li>
	<li>Menjadi perantara pelanggan dan perusahaan dengan cara meneruskan keluhan</li>
</ul>

Relationship Management

Persuasion and Negotiation

MS Office

Public Speaking

Time Management

Communication Skills

Data Encoding / Data Entry

Customer Service

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
	<li>Melakukan transaksi Cashier</li>
</ol>

Customer Service Jakarta Selatan

PT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for the Hino brand, which is here to support the sales of Hino products in Indonesia through financing solutions such as, finance leases, sale and leaseback, and other products according to the company's articles of association, which are tailored to customer needs.

Hino Finance Indonesia

<ul>
	<li>Receiving, recording and resolving all customer questions, requests and complaints in accordance with the time and method of handling determined by the company</li>
	<li>Conduct end-to-end monitoring activities for the resolution of customer requests/complaints involving other units/vendors by coordinating directly with related units</li>
	<li>Maintain company image and good relations with customers by communicating and by looking and behaving well in accordance with what is regulated by the company and applicable norms</li>
	<li>Provide accurate, valid and complete information about facilities, services and products if needed using appropriate methods/tools</li>
</ul>

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Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals



Kalibrr 

Key Responsibilities: 
Customer Satisfaction:

<ul>
	<li>Ensure high levels of customer satisfaction by addressing client needs promptly and effectively.</li>
	<li>Develop and implement customer success strategies to improve client retention and loyalty.</li>
</ul>

Client Engagement:

<ul>
	<li>Oversee the onboarding process for new clients to ensure a smooth and positive experience.</li>
	<li>Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions.</li>
</ul>

Data Analysis and Reporting:

<ul>
	<li>Analyze customer data to identify trends, challenges, and opportunities for service improvement.</li>
	<li>Prepare regular reports on customer feedback and success metrics for senior management.</li>
</ul>

Process Improvement:

<ul>
	<li>Identify and implement improvements to customer success processes and tools.</li>
	<li>Collaborate with product, sales, and marketing teams to align customer success initiatives with company objectives.</li>
</ul>

Training and Development:

<ul>
	<li>Organize training programs to enhance the skills and knowledge of the customer success team.</li>
	<li>Stay updated on industry trends and best practices to incorporate into team development.</li>
</ul>

Client Success Senior Associate

<ul>
	<li>Memberikan pelayanan terkait produk BFI kepada calon Customer Walk In</li>
	<li>Mampu memberikan solusi kepada Customer yang melakukan Complain di Kantor</li>
	<li>Menawarkan Produk BFI kepada calon customer walk in di kantor</li>
</ul>

Customer Service Penempatan Surakarta

Perkembangan perbankan syariah yang tumbuh cukup pesat dalam beberapa tahun terakhir menunjukkan minat masyarakat mengenai ekonomi syariah semakin bertambah. Untuk memenuhi kebutuhan nasabah akan layanan syariah, maka PT Bank BCA Syariah  beroperasi dalam rangka mewujudkan Visi dan Misi BCA Syariah, berbagai produk funding, jasa dan pembiayaan telah dikembangkan dan dipasarkan kepada masyarakat. Untuk pengembangan bisnis kedepan yang akan menunjang ekspansi usaha PT Bank BCA Syariah, kami memberikan kesempatan kepada tenaga muda yang berpotensi dan mengembangkan diri untuk berkarir dengan BCA Syariah.

PT. Bank BCA Syariah

Customer Service

<ul>
	<li>Mendukung pemasaran produk (dana, jasa dan produk lainnya) dengan menawarkan alternatif produk yang tepat, sesuai dengan kebutuhan nasabah.</li>
	<li>Memberikan pelayanan yang berkualitas kepada nasabah yang datang ke cabang sesuai dengan ketentuan dan prosedur.</li>
	<li>Menggali kebutuhan nasabah.</li>
	<li>Memberikan informasi/penjelasan yang terkini kepada nasabah/non nasabah.</li>
	<li>Menerima dan memproses permohonan : pembukaan dan penutupan rekening. pemberian/pencabutan fasilitas, perubahan data nasabah dan data rekening, dan layanan jasa bank lainnya.</li>
	<li>Melakukan cross selling produk dan jasa.</li>
	<li>Melayani pertanyaan saldo dan mutasi rekening nasabah yang datang ke cabang.</li>
	<li>Melayani pencetakan transaksi/pengambilan buku Cek/BG, warkat tolakan kliring, rekening koran, dan hal-hal lain yang berhubungan dengan kepentingan nasabah.</li>
	<li>Membuat jurnal manual atas transaksi yang terjadi di Customer Service.</li>
	<li>Menangani dan menindaklanjuti keluhan/pengaduan nasabah.</li>
</ul>

Teller

<ul>
	<li>Melayani transaksi operasional Front Office sesuai dengan ketentuan dan prosedur</li>
	<li>Memproses transaksi yang diterima berdasarkan ketentuan dan prosedur Bank Syariah</li>
	<li>Melakukan penyelesaian atas transaksi Communication Time Out (CTO) atau off line</li>
	<li>Mengelola pengadaan uang tunai dalam cash box sesuai dengan limit teller</li>
	<li>Melakukan balancing akhir hari Teller sesuai dengan ketentuan prosedur bank</li>
	<li>Menyelesaikan selisih yang terjadi pada hari yang sama</li>
	<li>Melaksanakan kegiatan operasional front office lainnya sesuai dengan program kerja , ketentuan dan prosedur Bank Syariah</li>
</ul>

Teller dan Customer Service Bandar Lampung, Metro, Yogyakarta, Jakarta, Semarang, Bandung

Rakamin is #1 integrated talent management platform on hiring, assessment and employee upskilling that meet the high standards of top companies. Our innovative approach ensures that your organization attracts, develops, and retains the best talent, driving long-term success and growth.

Rakamin

1. Reply to user chat questions and help user to solve their problem 
2. Complaint ticket &amp; relationship management to user and stakeholder 
3. Gather, analyze, and advocate user feedback 
4. Collaborate with other departments to improve products and services to increase customer satisfaction

Customer Success Officer Freelance

1. Melakukan administrasi dokumen pengajuan konsumen yang walk-in. 
2. Menangani keluhan dari konsumen yang walk-in. 
3. Memberikan pelayanan yang terbaik untuk konsumen 
4. Melakukan penjualan dengan pembiayaan dana tunai yang ada di BFI

Customer Service Cabang Sunter

Key Responsibilities: 
Client Support:

<ul>
	<li>Assist in managing B2B (employer) customer support chats, addressing inquiries and resolving issues promptly.</li>
	<li>Support B2C (jobseeker) clients by handling queries through chat, email, or phone.</li>
	<li>Maintain a high level of client satisfaction by delivering professional and friendly service.</li>
</ul>

Account Management:

<ul>
	<li>Support the Client Success team in managing employer accounts.</li>
	<li>Monitor client activity and engagement on the platform.</li>
	<li>Help identify opportunities to enhance client experience and retention.</li>
</ul>

Onboarding and Training:

<ul>
	<li>Assist in the onboarding process for new employers and job seekers, ensuring they are familiar with platform features and benefits.</li>
	<li>Participate in conducting training sessions or webinars under the guidance of the Client Success Supervisor.</li>
</ul>

Administrative Functions:

<ul>
	<li>Prepare reports, presentations, and documentation as needed.</li>
	<li>Maintain and update customer records in the CRM system.</li>
	<li>Assist with scheduling meetings and coordinating with other departments.</li>
</ul>

Client Success Intern

Key Responsibilities: 
Brand Strategy Support: 
Assist in the development and implementation of brand strategies and marketing plans. 
Conduct market research to identify trends, customer preferences, and competitive analysis. 
Content Creation: 
Collaborate with the marketing team to create engaging content for various channels, including social media, website, email campaigns, and promotional materials. 
Ensure all content aligns with the company's brand guidelines and messaging. 
Social Media Management: 
Help manage and grow the company's social media presence by scheduling posts, engaging with the audience, and monitoring performance metrics. 
Generate ideas for social media campaigns and promotions to increase engagement. 
Campaign Coordination: 
Support the planning and execution of marketing campaigns and events. 
Coordinate with internal teams and external vendors to ensure timely delivery of campaign elements. 
Brand Consistency: 
Assist in maintaining brand consistency across all platforms and communications. 
Update brand guidelines and materials as needed. 
Data Analysis: 
Monitor and analyze the performance of branding initiatives. 
Prepare reports on key metrics and provide insights for improvement.

Brand Intern

Rich in history, strong financial health, excellent human resources, and reliable technology, BNI certainly has been on the right track to become a national bank with global capabilities.

Since its establishment in 1946, BNI has always been part of the dynamics of national development in Indonesia. Now BNI has grown and developed into a solid national bank with sustainable financial performance. ‘Serving the Country, Pride of the Nation”, BNI is challenged to continue and increase its contribution for the progress of the nation and country, today and in the future.

BNI believes that human resources are one of the most valuable assets of any company or organization, without which sustainability is not possible. BNI seeks to create a great place to contribute, learn, and grow, to be the pride of the nation.

Bank Negara Indonesia

Bank Negara Indonesia (Persero) Tbk – BNI adalah salah satu institusi finansial Indonesia yang menyediakan pelayanan kepada pelanggan meliputi pelayanan perbankan, investment, produk digital dan produk finansial lainnya untuk area domestic dan internasional.

Untuk mendukung hal tersebut, BNI membutuhkan talent – talent muda yang berbakat, kreatif, komunikatif untuk mengisi posisi Asisten pada fungsi bisnis, administrasi, transaksi dan settlement untuk penempatan di Wilayah 08 (Denpasar)

Lokasi Penempatan : 

- Area Bali

- Area NTB

- Area NTT

Assistant Development Program (ADP) Wilayah 08 (Bali, NTB, NTT)

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li> Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Bekasi Cibubur

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

<ul>
	<li>Coordinate, communicate, and direct the team so every frontliner function, back office at the branch company and head office can run effectively to support customer end user satisfaction and implement &amp; develop service standard with related department</li>
	<li>Collecting data, analyze, &amp; evaluate voice of customer end user and ensure the further process with department &amp; branch company through mass medias</li>
	<li>Control, develop, and implement the finalization activity process and report of the project and final data from service to end user strategy that implemented by voice of customer analysis data for ensure that the condition and development went well &amp; in time</li>
	<li>Create &amp; evaluate company standard service blueprint of customer end user to satisfy customer needs or expectation consistently</li>
	<li>Maintaining customer loyal by creating event &amp; collaboration with LOB for programming</li>
</ul>

CRM Offline & Service Officer

Bank Negara Indonesia (Persero) Tbk – BNI adalah salah satu institusi finansial Indonesia yang menyediakan pelayanan kepada pelanggan meliputi pelayanan perbankan, investment, produk digital dan produk finansial lainnya untuk area domestic dan internasional.

Untuk mendukung hal tersebut, BNI membutuhkan talent – talent muda yang berbakat, kreatif, komunikatif untuk mengisi posisi Asisten pada fungsi bisnis, administrasi, transaksi dan settlement untuk penempatan di Wilayah 15.

Lokasi Penempatan : 

Jakarta &amp; Bekasi

Assistant Development Program (ADP) Wilayah 15 Jakarta Kemayoran

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Role of Purposes: 
Call/Chat is a position within ATI Business Group to support one of our biggest client based in Australia. This Position will report directly to Team Leader or Senior Team Leader to that account. In general, this role will responsible for Assisting Agents globally to manage Land Booking.

Responsibilities:

<ul>
	<li>To resolve client issues that related to Land booking as first resolution.</li>
	<li>Assisting supplier via phone lines</li>
	<li>To manage the inquire in timely manner.</li>
	<li>Support to escalate the higher inquiries to the respective key person.</li>
</ul>

Be Part of ATI Journey: 
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.

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Customer Service

Customer Service Jakarta Selatan

Customer Service

Client Success Senior Associate

Customer Service Penempatan Surakarta

Teller dan Customer Service Bandar Lampung, Metro, Yogyakarta, Jakarta, Semarang, Bandung

Customer Success Officer Freelance

Customer Service Cabang Sunter

Client Success Intern

Brand Intern

Assistant Development Program (ADP) Wilayah 08 (Bali, NTB, NTT)

Customer Service Bekasi Cibubur

CRM Offline & Service Officer

Assistant Development Program (ADP) Wilayah 15 Jakarta Kemayoran

Call Center (Fluent in English)