PT. Tavana Inspirasi Lintas Cakrawala merupakan perusahaan yang bergerak di bidang Tour, Travel, dan MICE (Meeting, Incentive, Convention, Exhibition) yang berfokus pada penyediaan layanan perjalanan dan penyelenggaraan acara secara profesional, terintegrasi, dan berorientasi pada kepuasan klien.

PT Tavana Inspirasi Lintas Cakrawala

<ol>
	<li>Melakukan riset pasar, audiens, kompetitor, keyword, dan tren untuk mendukung strategi campaign.</li>
	<li>Membantu menyusun content calendar, campaign brief, channel plan, dan kebutuhan materi bersama Content Creator serta Graphic Designer.</li>
	<li>Mendukung distribusi konten organik, pengelolaan kanal digital, dan optimasi dasar profil atau halaman bisnis.</li>
	<li>Membantu setup, pengecekan, dan monitoring campaign berbayar seperti Meta Ads atau Google Ads di bawah supervisi.</li>
	<li>Memantau metrik yang relevan seperti reach, engagement, click-through rate, cost per click, conversion, jumlah leads, dan cost per lead.</li>
	<li>Menyusun laporan performa berkala yang ringkas, akurat, dan berorientasi pada rekomendasi tindakan.</li>
	<li>Mendukung eksperimen A/B terhadap audiens, creative, copy, penawaran, landing page, atau alur WhatsApp.</li>
	<li>Berkoordinasi dengan Sales/BD untuk memeriksa kualitas leads dan memastikan insight campaign terhubung dengan hasil bisnis.</li>
</ol>

Digital Marketing Intern

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Load, update, and maintain product, pricing, and availability information in designated systems based on client and supplier requests, ensuring all updates are completed accurately and within agreed SLAs</li>
	<li>Review, analyze, and interpret supplier contracts and supporting information to understand product requirements, conditions, pricing, and applicable updates</li>
	<li>Validate product data and processes to ensure information is accurate, complete, consistent, and aligned with client and supplier requirements</li>
	<li>Identify and investigate discrepancies or potential issues, determine root causes where applicable, and take appropriate action to maintain data and product accuracy</li>
	<li>Communicate findings, risks, and potential issues proactively with the Supervisor and relevant team members, ensuring concerns are escalated early and resolved effectively</li>
	<li>Collaborate with cross-functional teams and international stakeholders to support accurate and efficient product maintenance</li>
	<li>Manage multiple requests and priorities while maintaining a high level of accuracy, data integrity, and productivity within agreed timelines</li>
</ul>

Fare Loader

PT Galileo Indonesia Perdana, juga dikenal sebagai Galileo Indonesia, didirikan pada tahun 1997 sebagai mitra operator lokal dari Travelport Global untuk Indonesia. Berkantor pusat di Jakarta dan diikuti dengan memiliki dua kantor cabang di Medan dan Surabaya pada tahun 2000 dan 2002.

Pada tahun 2019, Galileo Indonesia melanjutkan pertumbuhannya setiap tahun, ditandai dengan perolehan pangsa pasar sebesar 40%, terutama untuk segmen Free Individual Traveler (FIT). Hari ini, Galileo Indonesia, yang mengusung tagline “mitra teknologi perjalanan Anda” tetap berkomitmen untuk selalu menawarkan produk, layanan dan solusi terbaik kepada pelanggan setia pengguna Galileo Indonesia di seluruh Indonesia.

Eksistensi perusahaan didukung oleh perusahaan terafiliasi seperti: ATI Business Group sebagai mitra fare loader, PT. Sentra Solusi Indonesia (SSI) sebagai mitra strategis sistem mid-back office dan PT. Mitra Abadi Solusi yang mendukung jaringan dan koneksi datanya.

PT. Galileo Indonesia Perdana (Travelport Indonesia)

<ul>
	<li>Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction.</li>
	<li>Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate solutions. </li>
	<li>Collaborate with other support team members or departments to resolve complex issues or escalate problems that require specialized attention. Work closely with Network Operation Centre (HQ) to communicate customer feedback and suggest improvements.</li>
	<li>Ensure a high level of customer satisfaction and maintain professionalism, empathy, and effective communication skills. Handle all customers with patience and resolve conflicts in a calm and professional manner.</li>
	<li>Stay up-to-date with data center knowledge and enhancements to provide accurate and timely information to customers. Participate in training programs, workshops, or certifications to enhance technical skills and customer support abilities.</li>
	<li>Provide/deliver training programs/workshops for customers (online/off-site/on-site) according to standard modules applicable.</li>
	<li>Provide first-level IT support including troubleshooting hardware, software, and network issues as well as assisting with system access, installation, and configuration.</li>
	<li>Log and track IT incidents using the ticketing system, ensuring timely follow-up and resolution or escalation to relevant IT teams if necessary.</li>
	<li>Support the setup and maintenance of IT equipment such as computers, printers, and peripherals for both internal teams and customer-facing environments.</li>
</ul>

GDS Helpdesk Support

<ol>
	<li>Mengembangkan ide konten berdasarkan target audiens, tujuan komunikasi, tren yang relevan, dan arahan brand.</li>
	<li>Menyusun content plan, creative brief, script, storyboard sederhana, shot list, caption, dan call-to-action.</li>
	<li>Melakukan pengambilan foto atau video menggunakan perangkat yang tersedia serta mengarahkan kebutuhan visual sederhana saat produksi.</li>
	<li>Mengedit konten short-form untuk Instagram Reels, TikTok, YouTube Shorts, dan platform digital lain yang relevan.</li>
	<li>Mendukung dokumentasi dan pembuatan konten saat kegiatan tour, event, site visit, atau aktivitas internal perusahaan.</li>
	<li>Menyesuaikan konten ke beberapa format dan kanal tanpa menghilangkan konsistensi pesan serta identitas brand.</li>
	<li>Menata file mentah dan hasil akhir secara rapi serta berkoordinasi dengan Digital Marketing dan Graphic Designer untuk jadwal publikasi.</li>
	<li>Membaca metrik konten dasar dan mengusulkan perbaikan terhadap hook, format, durasi, atau call-to-action.</li>
</ol>

Content Creator Intern

Founded in 2015, Mamikos started by introducing a matching platform then our service has evolved to a full-stack property management equipped with property management technology to ensure a seamless experience for both tenants and property owners. Our mission is to make a better standard of kos (property tech) industry for both kos owners & tenants.

We have helped millions of people to find their “home” away from home while pursuing their dreams to study or work. In 2022, we have achieved 7 million monthly active users and >200,000 listed properties in our platform that makes us the no. 1 property tech company in Indonesia.

We imagine ourselves as a door for people to achieve their dreams. We are creating a welcoming and inclusive environment that provides opportunities for everyone to succeed and achieve their dream through hard work and determination. We're dedicated to opening up every possibility for our team members to achieve their dreams.

We are Mamikos, we open the door to every dream.

Join our awesome Mamiteam and visit our website www.mamikos.com/career
And also keep up with our exciting journey:
Instagram: www.instagram.com/@insidemamikos
Medium: www.medium.com/@insidemamikos 

Mamikos

<ul>
	<li>Conducting property survey processes in accordance with existing SOPs, including checking the completeness of facilities and buildings, inspecting each room and public facility, as well as performing a final inspection of the property. In addition, taking property photos for listing purposes, scheduling survey visits, and inputting survey results into the platform as per the SOP</li>
	<li>Coordinating with the owner and internal teams in preparing for property transformation, conducting on-site supervision on property transformation work, ensuring that all facilities and building conditions are ready to be occupied and live on the platform.</li>
	<li>Make a list of the procurement of items for kos singgahsini and apik and providing items according to the specified timeline.</li>
	<li>Checking the properties that have completed the cooperation contract for the offboarding process and carrying out the asset property retrieval</li>
	<li>Handling complaints from owner and tenant on managed properties, resolving complaints effectively and efficiently, making the level of satisfaction with complaints good.</li>
	<li>Regularly updating the status data on room readiness and availability, recording tenant information, and, if necessary, conducting routine inspections of property facilities to ensure they are always available and functioning properly (such as air conditioning, Wi-Fi, and laundry). This also includes ensuring room cleanliness is maintained and checking and recording any non-functioning facilities</li>
	<li>Provide service standardization training to operator and reviewing operator performance.</li>
	<li>Reviewing the condition of the property and property facilities and propose an action to improve the quality of the property and submit operational needs for properties that have special cooperation</li>
	<li>Providing reporting according to standards.</li>
</ul>

Hospitality Assistant Lead [Yogyakarta]

● Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction. 
● Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate solutions. 
● Collaborate with other support team members or departments to resolve complex issues or escalate problems that require specialized attention. Work closely with Network Operation Centre (HQ) to communicate customer feedback and suggest improvements. 
● Ensure a high level of customer satisfaction and maintain professionalism, empathy, and effective communication skills. Handle all customers with patience and resolve conflicts in a calm and professional manner. 
● Stay up-to-date with data center knowledge and enhancements to provide accurate and timely information to customers. Participate in training programs, workshops, or certifications to enhance technical skills and customer support abilities. 
● Provide/deliver training programs/workshops for customers (online/off-site/on-site) according to standard modules applicable. 
● Provide first-level IT support including troubleshooting hardware, software, and network issues as well as assisting with system access, installation, and configuration. 
● Log and track IT incidents using the ticketing system, ensuring timely follow-up and resolution or escalation to relevant IT teams if necessary. 
● Support the setup and maintenance of IT equipment such as computers, printers, and peripherals for both internal teams and customer-facing environments.

<ol>
	<li>Melakukan riset, pemetaan, dan kualifikasi calon klien korporat, instansi pemerintah, komunitas, serta mitra potensial dari sumber yang sah dan relevan.</li>
	<li>Melakukan pendekatan awal melalui email, WhatsApp, telepon, atau LinkedIn menggunakan pesan yang telah disetujui perusahaan.</li>
	<li>Mencatat dan memperbarui database leads, tahapan pipeline, riwayat aktivitas, serta rencana tindak lanjut di CRM atau spreadsheet perusahaan.</li>
	<li>Menjalankan follow-up secara sopan, terjadwal, dan tidak berlebihan untuk mendorong respons atau penjadwalan meeting.</li>
	<li>Membantu merangkum kebutuhan calon klien serta menyiapkan draft proposal, presentasi, email tindak lanjut, dan bahan pendukung penjualan.</li>
	<li>Mendukung funnel penjualan program open trip, termasuk program bertema hobi seperti wisata memancing, melalui pendekatan komunitas dan koordinasi calon peserta.</li>
	<li>Menyusun laporan aktivitas dan perkembangan pipeline secara berkala, termasuk hambatan serta usulan langkah berikutnya.</li>
</ol>

Sales & Business Development Intern

<ol>
	<li>Melakukan market research dan competitor research untuk mengidentifikasi segmen, kebutuhan, tren, harga, serta celah diferensiasi produk.</li>
	<li>Membangun dan memperbarui database vendor secara terstruktur, termasuk kontak PIC, area layanan, harga, kapasitas, syarat, sumber informasi, dan tanggal pembaruan.</li>
	<li>Menghubungi vendor untuk meminta informasi, quotation, ketersediaan indikatif, serta klarifikasi layanan sesuai arahan supervisor.</li>
	<li>Mengembangkan produk siap jual seperti open trip, private trip, wisata tematik, corporate gathering, event, dan pelatihan.</li>
	<li>Menyusun itinerary atau rundown, spesifikasi layanan, asumsi, inclusion-exclusion, risiko operasional, dan costing dasar.</li>
	<li>Membandingkan alternatif vendor atau skenario produk serta menyusun rekomendasi yang mempertimbangkan harga, kualitas, keamanan, akses, dan pengalaman pelanggan.</li>
	<li>Mengembangkan ide inovasi pelayanan dan membantu menyusun alur layanan, checklist, atau SOP sederhana.</li>
	<li>Berkoordinasi dengan Sales, Content, dan Design untuk memperbarui bahan jualan dari produk internal maupun partnership B2B.</li>
</ol>

Product & Service Intern

Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.

PT Binajasa Sumber Sarana (BSS Recruitment)

Tanggung Jawab:

<ul>
	<li>Memimpin dan memastikan seluruh kegiatan operasional kawasan berjalan efektif, aman, dan sesuai standar.</li>
	<li>Mengembangkan strategi operasional untuk meningkatkan visitor satisfaction, operational efficiency, dan profitability.</li>
	<li>Mengawasi seluruh fungsi operasional, termasuk customer service, facility, maintenance, security, cleanliness, dan supporting operations.</li>
	<li>Menetapkan serta memastikan implementasi SOP dan standar pelayanan di seluruh area.</li>
	<li>Mengelola manpower planning, performance management, dan pengembangan tim.</li>
	<li>Mengontrol operational budget, biaya operasional, dan penggunaan sumber daya.</li>
</ul>

General Manager Operations

<ul>
	<li>Lead and oversee Travel Consultant and Ticketing operations, ensuring teams consistently meet service level agreements (SLAs), quality standards, and productivity goals.</li>
	<li>Drive operational excellence across Flight Issuance, Reissuance, Refund Processing, and Customer Support functions through data-driven analysis and continuous improvement initiatives.</li>
	<li>Provide leadership, coaching, and performance management to Supervisors, Travel Consultants, and Ticketing team members, fostering a high-performing and customer-focused culture.</li>
	<li>Serve as the escalation point for complex travel, ticketing, and customer service issues, partnering with airlines, travel agents, and internal stakeholders to deliver effective resolutions.</li>
	<li>Manage workforce planning, operational reporting, business reviews to ensure efficient service delivery and alignment with business objectives.</li>
</ul>

Travel Senior Supervisor

<ol>
	<li>Membuat materi visual untuk feed dan story media sosial, banner promosi, poster, katalog, proposal, presentasi, dan kebutuhan komunikasi lainnya.</li>
	<li>Menerjemahkan brief menjadi desain yang jelas, menarik, sesuai audiens, dan tetap konsisten dengan identitas brand.</li>
	<li>Mengembangkan alternatif layout, visual hierarchy, tipografi, warna, dan elemen grafis sesuai kebutuhan campaign atau produk.</li>
	<li>Menurunkan key visual atau master design ke berbagai ukuran dan format digital maupun cetak.</li>
	<li>Melakukan pengecekan ejaan, keterbacaan, ukuran, resolusi, margin aman, dan kesiapan file sebelum publikasi atau produksi.</li>
	<li>Menindaklanjuti feedback dan revisi secara tertib serta mampu menjelaskan pertimbangan desain secara sederhana.</li>
	<li>Menata file kerja, aset, font, template, dan hasil akhir dengan struktur folder serta penamaan yang konsisten.</li>
	<li>Berkolaborasi dengan Content Creator, Digital Marketing, Sales, dan Product untuk memenuhi kebutuhan visual sesuai prioritas dan deadline.</li>
</ol>

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