Our History PT. MASTERSYSTEM INFOTAMA (MSI) was established in July 1994. Through the long journey, Mastersystem has developed into one of the leading ICT infrastructures providers and dominates not only the enterprise banking market in Indonesia, but also in oil and gas, enterprise and telecommunication industry. Headquartered in Jakarta, MSI has branch office in Surabaya, East Java. MSI has more than 400 employees now with the majority are certified professionals. As our commitment to deliver high quality standard of services, we comply with ISO standard i.e. ISO 9001:2015 (Quality Management) and ISO/IEC 20000-1:2011 (IT Service Management) to serve our customers better. 1994 Establishment as a PC distributor 1996- 1999 Beginning of network and system integration business, Clients: 20 2004 Cisco Gold Partner, Microsoft Large Account Reseller, HP First Tier Partner, Clients: 60, 2009 Beginning of data driven solution era, Clients: 140 2011 Virtual Desktop Infrastructure 2013 - 2014 Security Analytics and Contact Center, Clients: 250 2016 Big Data Analytics and API Gateway, Clients: 500 2018 - Now Next Gen Technologies (AI, IoT), Focus on Intellectual Property, Clients: 1000+ Why Mastersystem Infotama Driven by technology powered business innovation and committed to bridge the gap between technology and business needs, we empowering business by building, integrating, and providing consultation the customers need. Proven track record of success selling in a highly competitive environment, Mastersystem Infotama offers decades of experience to deliver quality solutions and help your organization to stay on top of the market trends and strengthening your value propositions to keep growing. Awards & Recognitions Mastersystem Infotama - 2018 Infoblox Top ASEAN Partner of the Year Mastersystem Infotama - 2018 Cisco Most Innovative Partner of the Year Mastersystem Infotama - 2018 Cloudera Strategic Deal of the Year Mastersystem Infotama - 2018 Redhat Ready Partner of the Year Mastersystem Infotama - 2018 Cisco APJC Digital Innovation Award Mastersystem Infotama - 2017 Cisco Partner of the Year Mastersystem Infotama - 2017 Microsoft Country Partner of the Year Mastersystem Infotama - 2017 Citrix ASEAN Special Recognition Mastersystem Infotama - 2017 HP Fastest Growing Hybrid IT Corporate Reseller & PS Our Vision, Mission & Value Vision To be Indonesia leader in ICT industry. Mission Bring value to all the stakeholders. Empowering business with innovative technologies, solutions and services. Our Core Value E excellence T teamwork H honesty I innovation C competence

PT Mastersystem Infotama

Responsible for cloud operational activities in managed-service team as L1 Cloud Engineer, such as the following : 
- Joined in on-site shifting rotation (24x7) onsite at Jakarta 
- Response to inquiries &amp; service request for AWS resource provisioning 
- Monitoring the platform &amp; infrastructure according to availability &amp; performance metrics 
- Create monthly platform &amp; infrastructure report 
- Troubleshoot issues &amp; respond to incidents 
- Collaborate with Lead &amp; L2 engineers to create, execute &amp; improve daily operation activities

Cloud Engineer L1

Astra Graphia Information Technology (AGIT) is a Digital Service Provider, provides one stop Solution on Digital Services. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 212 subsidiaries and affiliate companies with 7 line of businesses (automotive, financial services, heavy equipment, agribusiness, information technology, infrastructure & logistics, and property). AGIT itself is owned 100% by PT Astra Graphia Tbk

As a Digital Service Provider, AGIT has transformed its business not only focusing on providing ICT infrastructure and application related services but more towards on what we called as a One-Stop-Solutions on Digital Services, both in on-premise and cloud infrastructure model.

We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions.

We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation starting from Digital Strategy, Digital ICT Foundation, Digital Platform, and Digital Services

PT Astra Graphia Information Technology

Customer Engineer

Full Time, Seluruh Indonesia

Sebagai Customer Engineer, kamu akan memastikan mesin pelanggan dapat beroperasi dengan optimal sekaligus memberikan solusi teknis yang cepat dan tepat. Kamu juga akan berinteraksi langsung dengan pelanggan dan berperan sebagai partner yang dapat diandalkan dalam kebutuhan teknis mereka.

Job description

<ul>
	<li>Melakukan instalasi, perawatan, dan perbaikan mesin pelanggan</li>
	<li>Menyiapkan hardware &amp; konektivitas untuk kebutuhan demo</li>
	<li>Memberikan training penggunaan mesin kepada pelanggan</li>
	<li>Menangani troubleshooting serta memastikan solusi yang efektif</li>
	<li>Membangun hubungan baik dengan pelanggan sebagai trusted advisor</li>
	<li>Mendokumentasikan aktivitas service (report, sap, dan visit record)</li>
	<li>Berkontribusi dalam continuous improvement layanan</li>
</ul>

Electrician

Electrical Installation and Maintenance

Computer maintenance

Technical Support

Computer Repair

Computer Troubleshooting

Computer Technician

CUSTOMER ENGINEER

Identify and develop new business opportunities by prospecting potential clients and building strong relationships.

Understand clients’ business needs and challenges, and recommend suitable IT solutions based on their requirements.

Present and explain IT solutions, products, and services to clients in a clear and professional manner.

Prepare proposals, quotations, presentations, and other sales-related documents.

Manage the sales process from lead generation, follow-up, negotiation, and closing to ensure business targets are achieved.

Build and maintain long-term relationships with existing and potential clients.

Consistently pursue and achieve assigned sales targets and KPIs.

IT Solution Sales

1. Act as operations procurement/ buyer to execute and coordinate end-to-end operational procure-to-pay processes.

<ul>
	<li>Follow-up operational user requests and maintenance renewal.</li>
	<li>Crate PO/ LOI with coordination to related functions (Project, Budget, Asset, and PR team).</li>
	<li>Coordination with IT Legal to make sure agreement completion within timeframe.</li>
	<li>Ensure and followup invoice &amp; supporting documents are complete and correct as mandatory requirements for AP registration and payment process (Agreement/ COA/ BAST).</li>
</ul>

2. Close coordination with users for requirement clarification and confirmation.

3. Sourcing, Coordination, and Negotiation

4. Maintain Operational Inventory/ Stock information.

5. Create Asset Registration and Purchase Request, according to SOP.

6. Prepare and maintain all procurement-related documents and administrations according to SOP, includingacquire management approval (based on credibility, historical data, industry trend, competition, businesscase, compliance).

7. Prepare periodic analysis for maintenance renewal and operational purchase, provide improvementrecommendation.

8. Collaboration and coordination with related functions, including SOP, Finance, Accounting, Legal, and AssetManagement.

9. Perform regular vendor evaluation and vendor audit.

Operation Procurement

1. Assess and report existing Network condition 
2. Create and present new Network design based on current condition, projectrequirement, and project Bill of Quantity 
3. Deploy and configure network devices based on agreed design 
4. Create documentation 
5. Test and document implemented configuration and devices 
6. Perform handover to support / operation team

Network Engineer

What are the Job Descriptions for this position? (Responsibilities) 
1. Develop and maintain the web application using React and Next.js 
2. Develop and maintain cross-platform mobile features using React Native 
3. Collaborate with another team on shared logic, API integration, and cross-platform feature planning 
4. Maintain and improve existing web products (bug fixes, performance, refactoring, stability, compatibility) 
5. Participate in code reviews and contribute to frontend best practices and standards

Frontend Engineer

Working in a collaborative, team environment to support the Cloud solution delivery Implementation to address the business problems and opportunities. The work included but not limited to conduct the Assessment, Strategizing, Designing,Provosioning, Monitoring,Configuring and Optimizing for 
the Cloud Solution.

Cloud Engineer

<ul>
	<li>Design, implement, configure, and maintain F5 BIG-IP solutions (LTM, GTM/DNS, APM, ASM) to support business and application requirements.</li>
	<li>Manage and optimize load balancing, SSL offloading, and high availability (HA) configurations.</li>
	<li>Monitor network performance and ensure high availability, reliability, and security of network infrastructure.</li>
	<li>Perform troubleshooting and root cause analysis for network and F5-related issues.</li>
	<li>Configure and maintain network devices including routers, switches, firewalls, and VPN solutions.</li>
	<li>Implement and maintain network security policies and best practices.</li>
	<li>Collaborate with application, security, and infrastructure teams to support system integration and deployment.</li>
	<li>Manage SSL certificates, iRules, and security configurations on F5 devices.</li>
	<li>Perform system upgrades, patching, backup, and disaster recovery testing.</li>
	<li>Create and maintain technical documentation, network diagrams, and standard operating procedures (SOP).</li>
	<li>Provide technical support and participate in on-call rotation when required.</li>
	<li>Ensure compliance with company policies, industry standards, and security regulations.</li>
</ul>

Network Engineer F5

<ol style="list-style-type: upper-alpha;">
	<li>IT Security jaringan</li>
</ol>

<ul>
	<li>Menguasai perangkat security jaringan (Firewall, IPS, WAF, dll)</li>
	<li>Kemampuan menganalisa port yang dibutuhkan</li>
	<li>Implementasi patch di perangkat jaringan</li>
	<li>Kemampuan korelasi event dari perangkat security yang ada</li>
	<li>Update dengan perkembangan teknologi security</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li>IT Security server</li>
</ol>

<ul>
	<li>Menguasai security server (baseline security configuration, antivirus, firewall server)</li>
	<li>Menguasai patch di OS Windows dan Linux</li>
	<li>Menguasai security terkait Office 365</li>
	<li>Menguasai keamanan email (SMTPS, dll)</li>
	<li>Kemampuan korelasi event dari log di OS</li>
	<li>Update dengan perkembangan teknologi security</li>
</ul>

Jobdesc:

<ol>
	<li>Perform day to day operations for Security Analyst</li>
	<li>Perform monitor, manage, and configure security tools, review incidents to assess their urgency, and escalate incidents if necessary.</li>
	<li>Maintain the highest SLA Standard for Operations and Improvement.</li>
	<li>Fine-tune SIEM rules to reduce false positive and remove false negatives.</li>
	<li>Learn new attack patterns, actively participate in security forums.</li>
</ol>

IT Security

Responsible for cloud operational activities in managed-service team as L2 Cloud Engineer for AWS Cloud, such as the following :

- Work on-site in Jabodetabek Area

- Collaborate with L1 engineers, presales and project managers to create, execute &amp; improve daily operation activities

- Involved in discussion with customer pertaining current architecture, improvement, solutions and potential new workloads

- Perform &amp; support implementation, service request, and change request for customer environment

- Create &amp; review method of procedures (MOP) for deployments or changes

- Response to escalation from L1 Cloud Engineers

- Troubleshoot issues &amp; respond to incidents

- Create &amp; review incident report

- Perform root cause analysis and create problem report

- Create &amp; review monthly cloud infrastructure report, including recommendation for improvements that aligned with AWS best practices

- Create and improve operational runbooks for daily operations

- Involved in transfer knowledge activities to internal team &amp; customer

Cloud Engineer L2

Key Responsibilities:

<ul>
	<li>Actively source candidates via LinkedIn, job boards, referrals, social media, and talent databases.</li>
	<li>Screen CVs and shortlist profiles that match job requirements and company culture.</li>
	<li>Build and maintain a robust candidate pool for current and future positions.</li>
	<li>Conduct initial candidate outreach and pre-screening calls.</li>
	<li>Partner with hiring managers to understand role requirements and sourcing strategies.</li>
</ul>

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