Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Job Summary:

We are seeking a proactive and customer-focused Customer Service Support professional with experience in e-commerce. The ideal candidate will ensure a seamless customer experience by promptly addressing inquiries, resolving issues, and managing transactions related to orders, returns, and technical concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across all communication channels (chat, email, phone, social media).

• Utilize the company knowledge base and resources to provide accurate information and effective solutions.

• Address customer needs, complaints, and concerns related to products and services, ensuring timely resolution.

• Gather and document complete details for requests involving order modifications, schedule changes, returns, warranty claims, and technical issues.

• Prepare and submit escalation requests for product replacements or complex issues when necessary.

• Accurately log and document daily chat and customer service transactions.

• Provide intraday hourly status updates to maintain visibility of operational performance and workload.

• Collaborate with internal teams to ensure smooth operations and high-quality customer experience.

Customer Service Support

<ul>
	<li>Communicate with customers via phone, email, and written correspondence to collect outstanding balances and resolve payment discrepancies.</li>
	<li>Support the Account Management Team with regards to payment reconciliation and Collections Updates – Front End to Mid-Range Level.</li>
	<li>Document all customer interactions, payment agreements, and collection activities accurately and comprehensively into the System or to Collection monitoring file.</li>
	<li>Provide regular updates and reports to Team Lead regarding the status of collections efforts and outstanding balances.</li>
	<li>Assist in the preparation of check collections and payment application via WF – with coordination from the Account Management Team.</li>
	<li>Respond to inquiries from customers and from Account Management Team.</li>
	<li>Provide administrative support, including data entry, record keeping, and correspondence related to Account/Collection Management.</li>
	<li>Perform other duties that may be assigned.</li>
</ul>

Collections Staff

Formed in January 1998, Concepcion-Carrier Air Conditioning Company (CCAC) brings together two leaders in the air conditioning industry: Carrier Corporation of the United States and Concepcion Industries, Inc. of the Philippines. In just a few years, CCAC expanded from manufacturing window room air conditioners to becoming the market leader in virtually all categories of Heating, Ventilating and Air Conditioning (HVAC) equipment and services in the country.

CCAC brings to the Philippine market Carrier Corporation's long tradition of innovation and product excellence. It has the Philippines' largest air conditioning facility that makes a wide range of products of outstanding quality, and is recognized by customers abroad, who source from it products proudly Philippine-made.

Carrier products are designed in engineering centers and manufacturing facilities located worldwide. Spread across six continents, Carrier's global operations make it the largest manufacturer of air conditioning, heating, ventilation and refrigeration products. It is supported by a vast network of distributors, dealers, retailers, and technicians who sell, install and service Carrier products in over 170 countries.

A heritage of technological innovation. Leadership in responsible environmental stewardship. Carrier Corporation and CCAC -creating environments for life. Worldwide.

 Concepcion-Carrier Airconditioning Company 

The Demand Planner is responsible for developing accurate demand forecasts to support effective supply planning, inventory management, and customer service objectives. This role works cross-functionally with Sales, Marketing, Supply Chain, and Operations to translate market intelligence and customer demand signals into reliable forecasts that enable optimal inventory and service performance.

 

Key Responsibilities

<ul>
	<li>Develop, maintain, and continuously improve demand forecasts using historical data, market trends, promotions, and customer insights.</li>
	<li>Collaborate closely with Sales, Marketing, and Key Account teams to gather demand inputs and validate assumptions.</li>
	<li>Analyze forecast accuracy (e.g., bias, MAPE) and identify root causes of variances; drive corrective actions.</li>
	<li>Communicate forecast changes and demand risks clearly to Supply Planning, Procurement, and Operations teams.</li>
	<li>Support S&amp;OP / IBP processes by preparing demand reviews, scenarios, and recommendations.</li>
	<li>Monitor customer demand patterns, seasonality, and new product introductions (NPI).</li>
	<li>Identify risks and opportunities related to inventory availability, OOS, and excess stock.</li>
	<li>Maintain and improve demand planning tools, models, and data integrity.</li>
	<li>Provide ad hoc analysis and reporting to support business decisions.</li>
</ul>

Key Skills &amp; Competencies

<ul>
	<li>Forecasting and statistical analysis</li>
	<li>Strong business acumen and customer focus</li>
	<li>Excellent communication and stakeholder management</li>
	<li>Problem-solving and root cause analysis</li>
	<li>Ability to work in a fast-paced, cross-functional environment</li>
	<li>Attention to detail with a continuous improvement mindset</li>
	<li>Forecast accuracy and bias</li>
	<li>Inventory turns and service level (OOS performance)</li>
	<li>Forecast adoption and alignment across functions</li>
	<li>Effectiveness in S&amp;OP / IBP contribution</li>
</ul>

Demand Planning Specialist

Established in 1993 as an Offshore Research and Development arm of a joint venture between IBM Japan and Toshiba TEC, we later on became an independent company, establishing our head office in Japan. 

With more than 20 years in the business operating in the Philippines, Japan, and China, we are the strategic partner of choice by renowned companies like IBM Japan, Ltd., Lenovo, Kyocera, Sumitomo Heavy Industries, and Toshiba-TEC Corporation. 

Our teams of engineers are both technical experts and bi-lingual (English and Japanese), providing software development solutions and services.

Advanced World Systems, Inc.

Duties and Responsibilities:

1. Will be in-charge with the technical courses for the company's training program

2. Works under minimal supervision, and has the following major duties and responbilities:

<ul>
	<li>Upgrades FE training program which includes the development of strategy, curriculum and packages</li>
	<li>Implements and facilitates FE training program and operation</li>
	<li>Coordinates with Business Unit Managers and Engineers for training - Assists technical support and services</li>
	<li>Provides regular reports, assessment, evaluation, and analysis to improve the FE training program</li>
	<li>Stores and maintains training &amp; trainees' records in their respective databases</li>
	<li>Promotes "learning" initiative</li>
</ul>

3. Performs assigned activities in conformance to integrated management system requirements

Classroom Management

Learning Strategies

Organizing and Planning

Presentation Skills

Performance Management and Coaching

Training Facilitation

Curriculum Design and Development

Technical Trainer

Key Responsibilities

Change Management

<ul>
	<li>Work with management and assist in the design and execution of strategies for implementing changes.</li>
	<li>Drive the change management process from planning to delivery of change management deliverables as well as to communicate changes to relevant stakeholders.</li>
	<li>Initiate and analyze proposed changes and assess the impact of changes on affected processes and applications.</li>
	<li>Assess change readiness and determine if the change is ready for release (go or no go)</li>
	<li>Review drafts and collaterals to be disseminated across relevant stakeholders and facilitate meetings to ensure alignment across these stakeholders.</li>
</ul>

Stakeholder Engagement &amp; Enablement

<ul>
	<li>Identify and map the stakeholders who will be affected by the change (directly and indirectly), and understand their needs, expectations, and concerns.</li>
	<li>Collaborate with process owners and HRS in identifying training needs for stakeholders who will be impacted by the change. • Manage/allocate resources to enforce change.</li>
	<li>Ensure that all process owners and stakeholders are duly trained and ready for the change.</li>
	<li>Monitor progress of stakeholders in the adoption of the change.</li>
	<li>Communication Management</li>
	<li>Communicate the purpose, benefits, and process of the change, and solicit feedback and input from the stakeholders. • Create a communication plan to ensure that stakeholders are aware of each step of the change process.</li>
	<li>Communicate successes, issues, modification, etc. to concerned stakeholders to ensure stakeholders’ support.</li>
</ul>

Change Governance

<ul>
	<li>Define methodology and framework of the Change Management team to align with the overall strategy and framework of the Change Management Office.</li>
	<li>Create and periodically update Change Management policies and procedures.</li>
	<li>Monitor and manage the day-to-day tasks and activities of the Change Management team</li>
	<li>Ensure complete documentation and proper tracking on all change initiatives.</li>
	<li>Prepare and submit regular report on the status of all change initiatives.</li>
	<li>Perform other tasks within the scope of the Change Management Office</li>
</ul>

Change Management Assistant Manager

<ul>
	<li>Assist in audits by gathering necessary documentation, coordinating with internal and external auditors, and maintaining audit records.</li>
	<li>Communicate with customers to collect outstanding balances, resolve payment discrepancies, and support payment reconciliation and collections activities.</li>
	<li>Document customer interactions, payment agreements, and collection efforts accurately in the system.</li>
	<li>Provide regular reports and updates to management on collections and account statuses.</li>
	<li>Support processing of employee liquidations and reimbursements by validating documentation and ensuring timely completion.</li>
	<li>Assist in tasks related to the FAST and STP Automation Project as needed.</li>
	<li>Handle the validation, booking, monitoring, and reconciliation of Certificate Withholding Tax (CWT) documents.</li>
	<li>Manage communication with business partners for BIR Form (2307) requests and assist in vouching and maintaining related tax documentation.</li>
	<li>Provide general administrative support, including data entry, record-keeping, and correspondence.</li>
	<li>Perform other duties as assigned to support operational efficiency.</li>
</ul>

Finance and Accounting Staff Project Based

<ul>
	<li>Facilitate the implementation and support of SAP Financials (focus on FICO Controlling – Cost Center Accounting, Profit Center Accounting, Product Costing, Profitability Analysis, Project System, Results Analysis, Unsettled Costs, Month End Close, Overhead assessment, and settlement.)</li>
	<li>Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.</li>
	<li>Facilitate workshops to collect business requirements.</li>
	<li>Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.</li>
	<li>Design, customize, configure and testing of FI/CO modules.</li>
	<li>Identify gaps, issues, and work around solutions.</li>
	<li>Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.</li>
	<li>Document functional designs, test cases and results.</li>
	<li>Proactively identify and propose business process and/or system enhancements.</li>
	<li>Provide consulting services on both new implementations and existing support projects.</li>
	<li>Act as a liaison between the business functions and the technical team. · Provide ad-hoc training and user support as required.</li>
	<li>Work self-directed and independently; may act as subject matter mentor to more junior members.</li>
</ul>

SAP FICO Expert

<ul>
	<li>Strategic Talent Planning - develop and execute talent management strategies aligned with CBSI’s overall organizational objectives; analyses current and future workforce needs, identify talent gaps, and design initiatives to address them.</li>
	<li>Talent Acquisition – oversees the recruitment process to attract top talent; develop sourcing strategies, optimize recruitment channels, conduct interviews and ensures a positive candidate experience.</li>
	<li>Employee Development and Training – implements programs for employee development and skill enhancement; identifies training needs, designing and delivering training programs, and fostering a culture of continuous learning and development.</li>
	<li>Performance Management – establishes policies to support overall performance management processes aligned to corporate requirements.</li>
	<li>Succession Planning and Career Development – develops and maintains succession plans to ensure a pipeline of talent for key roles within the organization; identifies high-potential employees, providing them with opportunities for career advancement and growth, and supporting their career development.</li>
</ul>

Talent Management Head

Concepcion Business Services, Inc. (CBSI) is a subsidiary of Concepcion Industrial Corporation (CIC), a leading provider of consumer lifestyle and enterprise solutions in the Philippines.

Concepcion Business Services Inc.

The QAS Assistant Manager is responsible:

<ul>
	<li>Team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.</li>
	<li>Maintaining and documents quality audit initiative to ensure that all SLA's have high quality.</li>
	<li>Establishing, implementing, and maintaining the Critical Control Points Database.</li>
	<li>Preparing different reports in line with company objectives, including Daily Quality Score report, Performance Improvement Initiative report, and Monthly QA report.</li>
	<li>Conducting meetings with other departments to formulate improvement activities for quality issue reduction.</li>
	<li>Managing the operation of the document control in the assigned department to ensure that all users have the latest revision of appropriate documentation promptly.</li>
	<li>Implementing and reinforcing employees to comply company's policies.</li>
	<li>Identifying processes, situations, etc., where an organization meets requirements and identifies opportunities for improvements. For example, to develop new ideas to improve overall quality in the process.</li>
	<li>Maintaining an objective state of mind and appropriate level of professional skepticism and perform all work with due care.</li>
	<li>Verifying and documenting evidence of compliance and non-compliance, submit comprehensive reports on audit findings, and communicate on a timely basis.</li>
</ul>

Quality Assurance Assistant Manager

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area.

You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return.

This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment.

Front Desk &amp; Member Experience

<ul>
	<li>Greet all members and guests warmly and professionally</li>
	<li>Handle member check-ins, court bookings, and walk-in inquiries</li>
	<li>Manage daily attendance logs and booking schedules</li>
	<li>Assist new members with onboarding and basic facility orientation</li>
	<li>Respond to basic questions about programs, schedules, and promotions</li>
	<li>Ensure reception area is clean, organized, and presentable at all times</li>
</ul>

Sales &amp; Booking Support

<ul>
	<li>Assist in promoting club programs, classes, events, and memberships</li>
	<li>Upsell packages, merchandise, and coaching sessions when applicable</li>
	<li>Handle payment collection and issue official receipts</li>
	<li>Support promotions, referral programs, and event registrations</li>
</ul>

Administrative &amp; Operations Support

<ul>
	<li>Maintain accurate records of bookings, payments, and member information</li>
	<li>Coordinate with coaches and operations staff regarding schedules</li>
	<li>Report incidents, member feedback, and facility concerns to management</li>
	<li>Assist with inventory tracking for merchandise and supplies</li>
	<li>Support basic reporting (daily sales, attendance, incident logs)</li>
</ul>

Community &amp; Events Support

<ul>
	<li>Help facilitate tournaments, leagues, and social events</li>
	<li>Assist with event registrations and crowd flow during busy periods</li>
	<li>Encourage positive community interactions among members</li>
	<li>Support social media content capture when needed (photos, short videos)</li>
</ul>

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