Universal BPR is a community bank founded in 2003 by Kaman Siboro and Stephen Satyahadi - two individuals with more than 30 years of experience in banking sector. The bank is engaged in the provision of loan, saving and deposit to individuals and SMEs. For lending segment, the current ticket size is ranging from 100 million to 10 billion rupiah per customer.

Universal BPR group currently operates 10 branches located in 8 cities of Indonesia.

Universal BPR is registered and regulated by OJK (financial services authority) and is a member of LPS (deposit insurance)

MISSION STATEMENT
To become a bank that focuses on improving the quality of life of the community with integrity, respect and continuous improvement.

MOTTO
Fast, Safe, Caring

Bank Universal BPR

<ul>
	<li>Prepare and confirm the Credit Approval Letter (SPPK) to the customer.</li>
	<li>Review the completeness and legality of documents, as well as the legal capacity of all parties involved in the credit agreement and collateral binding.</li>
	<li>Carry out credit binding, disbursement, collateral binding, administration, and securing of collateral in accordance with internal and external banking regulations, supported by a notarial/land deed official (PPAT) cover-note stating the binding deed is in process.</li>
	<li>Ensure all binding documents are complete and valid, original collateral ownership documents have been received, and all credit requirements are fulfilled before preparing the WPF form for approval by the authorized officer.</li>
	<li>Monitor the completion of documents/deeds by the Notary/PPAT and the National Land Agency (BPN).</li>
</ul>

Legal Officer

Bumi Amartha Teknologi Mandiri or “AMARTEK” was established to provide information technology solutions. Our mission from the very first day has been to cultivate professional relationships with our clients to provide effective and reliable information technology solutions for their needs. The team at "AMARTEK" is equipped with a highly developed skillset developed over decades of experience not only in information technology but also in business processes across a range of industry sectors. This business experience makes us uniquely positioned to offer solutions promising greater operational efficiency, productivity gains and cost savings for each of our clients, regardless of their industry.

As an established technology-intensive company, we pride ourselves on providing a comprehensive suite of solutions comprising of Infrastructure Consultancy, on/offsite services, Custom software and web development, Talent Augmentation, and enterprise architecture consulting. Our team consistently delivers state-of-the-art solutions in various areas including, but not limited to: integrated business solutions, system applications, product development and professional services.

At "AMARTEK", we guarantee rapid, reliable and robust information technology solutions that work. 

PT Bumi Amartha Teknologi Mandiri

<ul>
	<li class="text-justify">The Legal Officer is responsible for overseeing corporate secretarial matters, ensuring regulatory compliance, and managing company agreements.</li>
	<li class="text-justify">This includes organizing and documenting Board and Shareholders meetings, maintaining statutory records, and ensuring timely regulatory filings.</li>
	<li class="text-justify">The role also involves monitoring and implementing compliance with applicable laws and internal policies, managing corporate licenses, and liaising with regulatory authorities.</li>
	<li class="text-justify">In addition, the Legal Officer drafts, reviews, and negotiates commercial agreements, identifies legal risks, and provides legal advisory support to internal stakeholders to safeguard the company’s interests and ensure sound corporate governance.</li>
</ul>

Founded in 2015, Mamikos started by introducing a matching platform then our service has evolved to a full-stack property management equipped with property management technology to ensure a seamless experience for both tenants and property owners. Our mission is to make a better standard of kos (property tech) industry for both kos owners & tenants.

We have helped millions of people to find their “home” away from home while pursuing their dreams to study or work. In 2022, we have achieved 7 million monthly active users and >200,000 listed properties in our platform that makes us the no. 1 property tech company in Indonesia.

We imagine ourselves as a door for people to achieve their dreams. We are creating a welcoming and inclusive environment that provides opportunities for everyone to succeed and achieve their dream through hard work and determination. We're dedicated to opening up every possibility for our team members to achieve their dreams.

We are Mamikos, we open the door to every dream.

Join our awesome Mamiteam and visit our website www.mamikos.com/career
And also keep up with our exciting journey:
Instagram: www.instagram.com/@insidemamikos
Medium: www.medium.com/@insidemamikos 

Mamikos

About the Role

We are looking for a Legal Manager to lead and strengthen our legal, compliance, and governance functions. This role will play a critical part in ensuring the company operates in full compliance with applicable laws and regulations while supporting business growth through strategic legal guidance.

 

Key Responsibilities

Compliance

<ul>
	<li>Ensure the validity and completeness of all company licenses and permits</li>
	<li>Initiate and manage regulatory licensing requirements</li>
	<li>Prepare and submit investment and corporate reports to government authorities</li>
</ul>

Contract &amp; Document Management

<ul>
	<li>Draft, review, and update product Terms &amp; Conditions and Privacy Policy</li>
	<li>Standardize and manage company contracts</li>
	<li>Review contracts requested by internal stakeholders</li>
</ul>

Litigation, Fraud &amp; Non-Compliance Handling

<ul>
	<li>Manage and oversee litigation, fraud, and compliance-related cases</li>
	<li>Ensure proper investigation and legal follow-up processes</li>
	<li>Collaborate with Audit, Anti-Fraud, and other teams to mitigate legal risks</li>
	<li>Provide strategic updates and recommendations to management</li>
</ul>

Governance &amp; Company Administration

<ul>
	<li>Ensure implementation of corporate governance in line with regulations</li>
	<li>Oversee legal documentation and compliance reporting</li>
	<li>Coordinate with notaries, external lawyers, regulators, and government institutions</li>
</ul>

Legal Strategy

<ul>
	<li>Develop and execute legal strategies aligned with business objectives</li>
	<li>Provide strategic legal advice to management</li>
	<li>Identify legal risks and ensure regulatory compliance in business decisions</li>
</ul>

People Management

<ul>
	<li>Lead and manage the legal team</li>
	<li>Allocate tasks and ensure timely project delivery</li>
	<li>Monitor team performance and support individual development</li>
</ul>

Legal Manager

We believe that the best and most successful people are 'students' of their fields who are find happiness in the constant pursuit of growth, professionally and personally - a lifelong learner. The faster the world around us changes, the more important it is to be a lifelong learner in order to stay competitive.

Lifelong learning comprises four soft skills (Communication, Critical Thinking, Collaboration, Creativity) and four mindset attributes (Curiosity, Initiative, Persistence, Adaptability). All of these are relevant across disciplines and professions.

Gentem Indonesia Lifelong Learning (GILL) Group's mission is to cultivate lifelong learning from an early age in order to increase the competitiveness of Indonesians. GILL delivers premium, efficacious learning outcomes through exclusive partnerships with world-leading content providers and is heavily technology-enabled under separately branded businesses - Wall Street English, Genstarkids, and INDIES (Independent International Education Solutions).

GILL Group was established with the acquisition of the Wall Street English Indonesia business in 2016 and now has over 5,000 active members learning online and in-center across its 11 locations. Genstarkids was launched in October 2025 with the first studio in Bintaro and the second in Cikarang. INDIES was soft-launched in June 2024.

GILL also provides IELTS test prep courses as well as business english courses (professional skills) to both retail and corporate customers. Our corporate customers include blue-chip multinational companies as well as large local conglomerates.

Gentem Indonesia Lifelong Learning Group

🌟 We're Hiring: Network Expansion Specalist 🌟

At Gentem Lifelong Learning Group, we believe education opens doors to limitless opportunities. Through our brands Wall Street English, Genstarkids, and Indies we inspire lifelong learning for every generation.

We’re looking for a detail-oriented and reliable Legal Admin Specialist to support our legal and compliance functions. This role will play a key part in ensuring all legal documentation, contracts, and administrative processes are well-managed, accurate, and aligned with company policies and regulations.

✨ What You’ll Be Doing:

<ul>
	<li>Prepare, review, and manage legal documents such as contracts, agreements, permits, and corporate documents.</li>
	<li>Ensure completeness and proper filing (physical &amp; digital) of all legal and administrative documents.</li>
	<li>Coordinate with internal teams and external parties (notaries, government institutions, landlords, vendors) for legal processes and documentation.</li>
	<li>Monitor contract timelines, including validity, renewal, and compliance requirements.</li>
	<li>Support legal due diligence and documentation for new projects, partnerships, or branch openings.</li>
	<li>Assist in handling company licenses, permits, and regulatory compliance matters.</li>
	<li>Maintain and update legal databases, trackers, and documentation systems.</li>
	<li>Provide administrative support to the Legal team in day-to-day operations.</li>
</ul>

✨Key Responsibilities: 

<ul>
	<li>Legal Documentation Management</li>
	<li>Contract Administration &amp; Monitoring</li>
	<li>Licensing &amp; Permit Handling</li>
	<li>Legal Filing &amp; Database Management</li>
	<li>Coordination with External Legal Parties</li>
	<li>Compliance &amp; Administrative Support</li>
</ul>

🎉 Why You’ll Love Working Here:

<ul>
	<li>Be part of a high-performance culture that values growth, teamwork, and excellence.</li>
	<li>Competitive compensation, clear career pathways, and supportive leadership.</li>
	<li>Continuous career development through hands-on experience and learning opportunities.</li>
	<li>Career Growth: We love promoting from within! Your hard work will be recognized, and there’s always room to grow.</li>
</ul>

🌍 About Gentem

At Gentem Lifelong Learning, we empower people through education, opening doors to new opportunities. As the parent company of Wall Street English Indonesia, Genstarkids, and Indies, we uphold the values of Family, Integrity, and Excellence, fostering a culture of collaboration, trust, and outstanding results. Committed to lifelong learning, we create opportunities for growth at every stage of life. If you’re passionate about making an impact, you’ll fit right in.

💪 Ready to Make an Impact? 
If you’re an ambitious, results-driven partnership builder and event activation specialist, apply now and help us shape the future of education in Indonesia!

Legal Admin Specialist

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

<ul>
	<li>Drafting, reviewing and negotiating any types of Agreement to protect the business and legal interest of the Company</li>
	<li>Providing latest update on legislation that is relevant with the company's businesses</li>
	<li>Advising the management in relation to legal risk that may be faced by the Company</li>
	<li>Performing legal assistance in relation to dispute resolution, e.g. : criminal and/or civil cases</li>
	<li>Maintaining all types of Company's permits and licenses</li>
</ul>

Business Legal Officer

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002.

One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia.

Simbadda Group always upholds the value of honesty, among others: honesty of quality,  honesty of cooperation in business and trying to establish cooperation with all partners  throughout Indonesia. 

Currently, Simbadda Group is expanding towards digital transformation that is looking for  enthusiastic, passionate, ambitious individuals to be part of us. 


Simbadda Group

<ul>
	<li>Legal Strategy &amp; Compliance: Develop and implement legal strategies that protect company interests and ensure compliance with corporate, labor, and commercial laws.</li>
	<li>Contract Management: Draft, review, and negotiate contracts and agreements with clients, vendors, and partners to ensure favorable terms and minimize risks.</li>
	<li>Corporate Governance: Maintain corporate documents, licenses, and legal records across entities; ensure all operations comply with local and international regulations.</li>
	<li>Risk Management &amp; Advisory: Identify potential legal risks and provide practical business-oriented solutions to management and stakeholders.</li>
	<li>Litigation &amp; Dispute Resolution: Manage external legal counsel, handle disputes, and oversee litigation or arbitration processes as needed.</li>
	<li>Cross-Department Collaboration: Partner with Finance, HR, Procurement, and Business Development to ensure legal compliance in all company initiatives.</li>
	<li>Transformation &amp; Standardization: Establish standardized legal templates, approval processes, and digital document management systems to modernize legal operations.</li>
</ul>

Legal Counsel Manager

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Astro Technologies Indonesia

<ul>
	<li>Lead and develop three core functions under People Services (People Operations – Payroll, Compensation &amp; Benefits, HRIS; General Affairs &amp; IT Support – Including Health, Safety &amp; Environment (HSE); Industrial Relations – Employee relations, compliance, and government liaison).</li>
	<li>Ensure payroll accuracy and compliance across employees, daily workers, and mitra.</li>
	<li>Strengthen Industrial Relations by managing employee relations, resolving disputes, and maintaining strong partnerships with authorities and external stakeholders.</li>
	<li>Drive operational excellence, standardize policies, and ensure compliance with Indonesian labor laws.</li>
	<li>Build and maintain a safe, efficient, and productive workplace ecosystem. This includes office and asset management, vendor relations, IT support systems, and Health, Safety &amp; Environment programs that protect and empower our teams.</li>
	<li>Collaborate with cross-functional teams (Finance, Legal, and People Partners) to align People Services with business needs.</li>
	<li>Design and optimize scalable HR systems, tools, and processes for efficiency and automation.</li>
	<li>Lead continuous improvement projects that make Astro faster, more efficient, and more people-centric.</li>
	<li>Lead and grow a high-performing, psychologically safe, and trusting team that delivers excellence at scale.</li>
</ul>

Senior Lead People Services

PT. Mandiri Jaya Konstruksi Nusantara adalah perusahaan kontraktor & Developer yang berdiri pada 11 Maret 2019 dengan dedikasi penuh pada penyediaan solusi konstruksi yang kokoh dan presisi. Sejak awal pendiriannya, perusahaan kami dibentuk untuk menjawab tantangan pembangunan infrastruktur dan properti yang kian kompleks dengan mengedepankan integritas struktural dan efisiensi teknis.

Kami memadukan pengalaman lapangan yang matang dengan manajemen proyek yang sistematis untuk memastikan setiap detail pekerjaan—mulai dari struktur bawah hingga penyelesaian akhir—memenuhi standar kualitas yang ketat. Bagi kami, setiap proyek adalah tanggung jawab besar untuk membangun fondasi masa depan yang aman dan tahan lama bagi klien kami di seluruh penjuru Nusantara.

Pilar Utama Kami
Ketangguhan Teknis: Kami menggunakan standar material dan teknik konstruksi terkini untuk menjamin daya tahan bangunan jangka panjang.
Ketepatan Waktu: Kami menghargai nilai investasi Anda dengan sistem manajemen jadwal yang disiplin dan transparan.
Profesionalisme: Didukung oleh tim ahli yang berkompeten, kami memastikan setiap tahap pengerjaan berjalan sesuai dengan regulasi teknis dan standar keamanan kerja.
Integritas: Membangun kepercayaan melalui transparansi biaya, material, dan progres pengerjaan yang dapat dipertanggungjawabkan.
Visi Kami: Menjadi mitra konstruksi terdepan di Indonesia yang dikenal karena kualitas bangunan yang tangguh, inovasi teknis, dan kontribusi nyata dalam pembangunan nasional.

PT Mandiri Jaya Konstruksi Nusantara

Tanggung Jawab Utama 
 • mampu menangani pengurusan dokumen legal lahan Perusahaan SHM/SHGB, dokumen perijinan IMB/PBG 
 • Mampu membuat MoU dengan mitra Perusahaan 
• Mampu memastikan seluruh aktivitas sesuai dengan peraturan internal perusahaan 
 • memiliki tanggung jawab yang besar dan integritas dalam menyelesaikan tahapan pekerjaan.

Human Resource (HR) Legal Officer

<ul>
	<li>
	Menyusun draf dokumen Rapat Umum Pemegang Saham (RUPS) Tahunan maupun Luar Biasa beserta seluruh dokumen pendukungnya.
	</li>
	<li>
	Mengelola administrasi sirkuler penandatanganan dokumen oleh pemegang saham, Direksi, dan Dewan Komisaris, termasuk melakukan monitoring progres penandatanganan secara tepat waktu.
	</li>
	<li>
	Memproses perizinan berusaha melalui sistem Online Single Submission (OSS) secara akurat untuk berbagai entitas di Group KG.
	</li>
	<li>
	Melakukan koordinasi dengan unit bisnis dan Notaris terkait pengumpulan bukti potong PPh untuk kelancaran administrasi pembayaran jasa hukum.
	</li>
	<li>
	Melaksanakan simplifikasi alur kerja administrasi melalui proses scanning dan pengarsipan dokumen fisik (filling) ke roll o pack secara sistematis.
	</li>
	<li>
	Melakukan pembaharuan (update) dan unggah dokumen ke dalam database hukum digital guna memastikan ketersediaan data yang valid dan mudah diakses.
	</li>
</ul>

Corporate & Business Legal Officer Freelance

<ul>
	<li>Melakukan penyusunan dan mereview peraturan perusahaan yang kemudian didaftarkan ke Kemnaker (Kementerian Ketenagakerjaan Republik Indonesia) dan mensosialisasikan ke seluruh karyawan </li>
	<li>Menangani kasus yang timbul akibat pelanggaran peraturan perusahaan oleh karyawan</li>
	<li>Memastikan administrasi legal formal terkait dengan operasional perusahaan dan ketenagakerjaan terpenuhi dan terdokumentasi dengan baik</li>
	<li>Mencari vendor baru yang akan digunakan di unit melalui proses tender</li>
	<li>Menyusun draft, memastikan kontrak disepakati, sampai dengan mendistribusikan kontrak kerjasama tersebut ke departemen pengguna jasa outsourcing</li>
	<li>Etc</li>
</ul>

Program Evaluation

Labor Relations

Problem Sensitivity

Judgement and Decision Making

Legal Writing

Employee Relations

Attention to Detail

Legal Industrial Officer | HR Div

28Resources is a business group engaged in equity participation (Investee Company) and/or joint operations in the mining, services, contracting, and shipping sectors.

Further to the development and addition of new companies engaged to Nickel Ore business, 28Resources has emerged to assist in obtaining capital investment and / or the provision of technical assistance for a certain period of time for companies. The goals are to assist them in establishing a new companies, helping with experience equity difficulties at an early stage, in the development and restructuring stage, to help any transfer of ownership of the company.

The form of equity participation by 28Resources is Equity Financing, direct equity participation by taking part of the total shares owned by the partner company.

All companies incorporated in 28Resources, have a business focused on nickel ore. Generally, includes:

• Mine Planning;
• Large trade on the basis of remuneration (fee) or contract;
• Nickel Mining Management Consulting Activities;

28Resources have an excellent human resources in planning, implementing and fund controlling with an effective management system and method. In the Nickel Business sector development, and in accordance with the company’s vision and mission, we will continue to innovate so that we become a more reliable and successful company ahead.

28Resources

<ul>
	<li>Draft, review, and manage agreements, contracts, and other legal documents to ensure accuracy and compliance.</li>
	<li>Provide legal advice and support for operational, commercial, and regulatory matters.</li>
	<li>Collaborate closely with the Permit Division to oversee and monitor mining-related permits, licenses, and reporting obligations.</li>
	<li>Maintain up-to-date knowledge of mining law, corporate regulations, and licensing frameworks in Indonesia.</li>
	<li>Conduct legal research, monitor regulatory changes, and advise management on potential impacts.</li>
	<li>Manage documentation, filing, and legal database for compliance and audit readiness.</li>
	<li>Liaise with external legal counsel, consultants, and relevant authorities when required.</li>
</ul>

Legal & Permit Supervisor or Assistant Manager

Holding BUMN Danareksa adalah instrumen strategis Pemerintah Republik Indonesia yang berperan sebagai holding transformasi dan investasi atas
lebih dari 40 perusahaan multisektor di bawah kepemilikan langsung dan tidak langsung dengan total aset sebesar Rp60 triliun dengan tujuan untuk
meningkatkan skala bisnis menjadi perusahaan berkinerja tinggi dengan tata kelola unggul yang berkontribusi signifikan bagi perekonomian dan
masyarakat.

Danareksa.

<ul>
	<li>Legal Document Review and Preparation: 
	a. Drafting, reviewing, and examining legal documents such as contracts, cooperation agreements, MoUs, and other business documents. 
	b. Ensuring the legality of documents in accordance with applicable laws and regulations.</li>
	<li>Legal Compliance: 
	a. Ensuring the company complies with all relevant regulations, laws, and legal policies. 
	b. Monitoring regulatory changes that may impact company operations.</li>
	<li>License Management: 
	a. Managing company-related licensing documents, including applications, renewals, and extensions. 
	b. Coordinating with relevant parties to ensure a smooth licensing process.</li>
	<li>Operational Legal Support: 
	a. Providing legal advice to other departments regarding the legal aspects of company operations. 
	b. Assisting in resolving legal disputes, both internally and externally.</li>
	<li>Legal Archiving and Documentation: 
	a. Managing the legal document archiving system to ensure data accessibility and security. 
	b. Preparing periodic legal and licensing reports for internal company needs.</li>
</ul>

Business Legal Officer at PT Kawasan Industri Terpadu Batang (KITB)

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Research Service Development Analyst or in Asuransi Astra it is called Service Development Analyst will be responsible to evaluate (existing processes), develop, and implement processes, knowlege, skills, abilities, and attitudes of frontliners in Asuransi Astra. They also will analyze (to get Customer Insight), then propose, conceptualize, &amp; create programs for customer/services culture activities (such as service standards/standar layanan and service behaviour) based on Customer Insight that in line with Asuransi Astra Culture &amp; Value.

<ul>
	<li>Develop and update service standards (SOPs &amp; guidelines).</li>
	<li>Monitor and evaluate service quality performance.</li>
	<li>Initiate improvement programs to enhance customer experience.</li>
	<li>Coordinate and provide coaching to ensure service standards implementation.</li>
</ul>

Research Service Development Analyst

1. Customer Inquiry Handling

<ul>
	<li>Respond to customer inquiries through phone, WhatsApp, email, social media, and marketplace channels</li>
	<li>Provide accurate product information, pricing, stock availability, and order status</li>
	<li>Assist customers with purchasing decisions and after-sales support</li>
</ul>

2. Complaint Resolution

<ul>
	<li>Handle customer complaints, returns, exchanges, and warranty claims professionally</li>
	<li>Coordinate with related departments to ensure fast problem resolution</li>
	<li>Follow up customer issues until completion and satisfaction</li>
</ul>

3. Order &amp; Service Support

<ul>
	<li>Support order processing, payment confirmation, and delivery coordination</li>
	<li>Monitor customer transactions and ensure smooth service experience</li>
	<li>Assist service center operations and product servicing coordination</li>
</ul>

4. CRM &amp; Customer Database Management

<ul>
	<li>Maintain customer records and interaction history in CRM system</li>
	<li>Update customer profiles, purchase history, and service records</li>
	<li>Support loyalty programs and customer retention activities</li>
</ul>

5. Customer Experience Improvement

<ul>
	<li>Monitor customer satisfaction and collect feedback for service improvement</li>
	<li>Identify recurring issues and propose service enhancement solutions</li>
	<li>Ensure high service standards and positive customer experience</li>
</ul>

6. Cross-Department Coordination

<ul>
	<li>Work closely with Sales, Warehouse, Logistics, Service Center, and Finance teams</li>
	<li>Coordinate issue resolution for orders, payments, and product support</li>
	<li>Ensure smooth communication between customers and internal teams</li>
</ul>

Customer Service Specialist

PT BCA Finance berdiri pada tahun 1981 dengan nama PT Central Sari Metropolitan Leasing Corporation (CSML). Pada awal berdirinya, pemegang saham Perusahaan adalah PT Bank Central Asia dan Japan Leasing Corporation. Saat itu Perusahaan masih memfokuskan usaha pada pembiayaan komersial, seperti pembiayaan mesin-mesin produksi, alat berat dan transportasi.

Selanjutnya pada tahun 2001 PT Central Sari Metropolitan Leasing berubah nama menjadi PT Central Sari Finance (CSF), diikuti dengan perubahan kepemilikan saham, dimana PT Bank Central Asia, Tbk (BCA) menjadi pemegang saham mayoritas, serta perubahan fokus usaha menjadi pembiayaan kendaraan bermotor, khususnya roda empat atau lebih. Terakhir, Sesuai dengan Surat Keputusan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia No.C-08091 HT.01.04.TH.2005, maka per tanggal 28 Maret 2005 PT Central Sari Finance telah berubah nama menjadi PT BCA Finance.

Kini BCA Finance sendiri telah berhasil mencatatkan asset kelolaan sebesar 52 T dengan profit 1,6 T. Dengan misinya untuk menjadi perusahaan terkemuka di industri pembiayaan PT BCA Finance senantiasa melakukan perubahan dan pengembangan model bisnis untuk menjawab tantangan dan kebutuhan zaman dimana hal ini sejalan dengan tag line perusahaan yaitu solusi tepat pembiayaan anda. 

Untuk mencapai hal tersebut PT BCA Finance memiliki nila-nilai perusahaan yang senantiasa diterapkan yaitu FOCUS yang terdiri dari:

First Class Teamwork
Orientation to Quality
Customer Focus
Uncompromise Integrity
Striving for Excellence

Melalui FOCUS ini seluruh karyawan diarahkan untuk memiliki budaya kerja yang sama sehingga tercipta sebuah Tim yang solid dalam menjalankan bisnis.

Untuk SDM sendiri selain penanaman budaya perusahaan BCA Finance juga focus pada pengembangan skill dan karir karyawannya oleh karena itu kebutuhan pejabat di BCA Finance 90% diperoleh dari internal.

PT BCA Finance

<ul>
	<li>Mengelola keamanan dan kebersihan cabang nasional</li>
	<li>Mengelola pengadaan kebutuhan rumah tangga kantor pusat</li>
	<li>Mengelola gudang cabang nasional</li>
	<li>Berkoordinasi dengan user dan PIC nasional</li>
</ul>

BCA Finance tunduk pada ketentuan UU Nomor 27 Tahun 2022 tentang Perlindungan Data Pribadi berikut aturan turunan serta perubahan-perubahannya dari waktu ke waktu. Saya menyetujui data-data saya digunakan, diverifikasi, dikelola dan ditatausahakan untuk tujuan perekrutan di PT BCA Finance.

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