Customer Service Specialist  

1. Customer Inquiry Handling

• Respond to customer inquiries through phone, WhatsApp, email, social media, and marketplace channels
• Provide accurate product information, pricing, stock availability, and order status
• Assist customers with purchasing decisions and after-sales support

2. Complaint Resolution

• Handle customer complaints, returns, exchanges, and warranty claims professionally
• Coordinate with related departments to ensure fast problem resolution
• Follow up customer issues until completion and satisfaction

3. Order & Service Support

• Support order processing, payment confirmation, and delivery coordination
• Monitor customer transactions and ensure smooth service experience
• Assist service center operations and product servicing coordination

4. CRM & Customer Database Management

• Maintain customer records and interaction history in CRM system
• Update customer profiles, purchase history, and service records
• Support loyalty programs and customer retention activities

5. Customer Experience Improvement

• Monitor customer satisfaction and collect feedback for service improvement
• Identify recurring issues and propose service enhancement solutions
• Ensure high service standards and positive customer experience

6. Cross-Department Coordination

• Work closely with Sales, Warehouse, Logistics, Service Center, and Finance teams
• Coordinate issue resolution for orders, payments, and product support
• Ensure smooth communication between customers and internal teams

• Bachelor’s degree in any field (preferably Business, Communication, or related)
• Minimum 1–2 years experience in Customer Service, Call Center, or Retail Service (fresh graduates with strong communication skills are welcome)
• Strong communication skills (verbal & written) in Bahasa Indonesia; basic English is a plus
• Customer-oriented mindset with good problem-solving and handling complaints
• Familiar with CRM systems, marketplace platforms, or POS systems is an advantage
• Able to handle high volume inquiries and work under pressure
• Good interpersonal skills and ability to work in a team
• Detail-oriented, responsive, and well-organized
• Willing to work in shifts, weekends, or public holidays if required
• Basic computer skills (Microsoft Office, chat tools, and digital platforms)