We are a National Wholesaler in Indonesia and provides many kinds of steel and construction materials with a standard of SNI and International Quality Products. Founded in Padang, West Sumatera, 1974, as a Steel Retailer Shop: Toko Besi Sumber Baru. After more than 40 years of serving our customers with the best service and quality, PT Inti Sumber Baja Sakti has grown to a renowned company, specializing in distributing building materials. After establishing the first operation base in Padang, West Sumatera, we steadily expanded the next base in Medan, North Sumatera, and then Pekan Baru, Riau. In 1996, we secured our existence as a strong company by building the fourth base in Jakarta.

PT. Intisumber Bajasakti

<ul>
	<li>Melakukan aktifitas perencanaan dan pelaksanaan Internal Auditing operasional dan compliance baik secara rutin maupun tidak terjadwal di kantor pusat untuk departemen: sales, purchasing, gudang, finance, HRGA, IT</li>
	<li>Mengevaluasi SOP dan IK baru dan yang sudah ada untuk memastikan protokol sesuai dengan persyaratan</li>
</ul>

Internal Auditor SOP di Head Office

PT Bussan Auto Finance ("BAF") is one of the leading financing company in Indonesia focusing on new Yamaha brand motorcycle, used motorcycle, Sharia financing, Car, Multi-Products(electronics & home appliances), agricultural machinery, Pradana, and Adidana. In running its business, BAF is registered and supervised by Financial Service Authority (OJK) and member of Indonesia Financing Company Association (APPI) and Credit Bureau. With more than 24 years of existence, BAF has served 8.2 million customers and is supported by ± 8.200 employees in 248 locations across Indonesia.

Bussan Auto Finance

<ul>
	<li>Collaborate with the marketing and creative teams to conceptualise and develop compelling visual designs for a variety of projects, including social media graphics, digital advertisements, marketing etc</li>
	<li>Utilise your expertise in graphic design software to create visually appealing and on-brand designs that effectively communicate our messaging</li>
	<li>Create motion graphics/video editing</li>
	<li>Provide design support for various marketing initiatives and campaigns</li>
	<li>Stay up-to-date with the latest design trends and best practices to enhance the overall visual aesthetic of our brand</li>
</ul>

Creative Designer Intern

Odoo is a Belgium-based company with 19 offices and over 4,800+ employees worldwide. With a mission to improve efficiency and performance for every business, Odoo offers an all-in-one open-source software that includes 80+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. Flexible for businesses of all sizes and industries, and with prices 3x more affordable than traditional competitors (like SAP and Microsoft), Odoo has become the go-to choice for business owners in Indonesia!

Odoo

Your responsibilities include:

<ul>
	<li>Drive sales growth through implementing partners, ensuring they meet or exceed assigned revenue targets and KPIs.</li>
	<li>Build and execute joint business plans with each partner — aligning on goals, sales strategies, and target markets.</li>
	<li>Regularly review partner pipelines, identify opportunities, and provide guidance to accelerate deal closures.</li>
	<li>Actively join partners in customer meetings, sales calls, demos, and other activities to support co-selling, product positioning, and negotiation with end clients.”</li>
	<li>Monitor and report on partner sales performance, forecast accuracy, and activity levels.</li>
	<li>Collaborate with the Partner Manager and internal teams (Sales, Marketing, Technical) to enable and empower partners for success.</li>
	<li>Maintain high standards of partner performance — balancing support and accountability.</li>
	<li>Represent the voice of partners internally, ensuring they have the right tools and resources to grow.</li>
</ul>

Relationship Management

Presentation Skills

Account Management

Negotiation

Speaking

Selling

Storytelling

Partner Growth & Enablement Executive

TalentGo is the AI-powered screening tools and recruitment services to assist on outsourcing and headhunting talents.

PT MERAIH KARIR IMPIAN (TalentGo)

💼 Responsibility : 

<ul>
	<li>Understanding and mastering of Corporate and Individual Taxation and reporting PPN PPH Annual SPT (preferred)</li>
	<li>Good and Excellent in MS Office / WPS Office / Google Sheets &amp; Docs (preferred)</li>
	<li>Good able to and analyze Financial and Tax Reports</li>
	<li>Good at managing and making cash flow and monthly management and financial reports monthly and yearly</li>
	<li>Experienced in handling Coretax (is a must)</li>
	<li>Have Brevet A and B certificates (will be prioritized)</li>
	<li>Accustomed to working with targets and according to deadlines</li>
</ul>

Finance, Accounting and Tax Manager for Pt Sinar Sakti Union

Established in 2016, WAKAKA Group continues to grow and innovate in Indonesia’s F&B industry. Since 2020, it has launched 5 brands with 6+ branches. With unique concepts, high-quality ingredients, and excellent service, WAKAKA Group is committed to delivering a memorable culinary experience across generations.
Vision
WAKAKA Group has a vision to become the best group of companies in the culinary industry by continuously innovating to create memorable experiences for consumers.
Mission
1.⁠ ⁠Creating innovative concepts in the F&B and introduction of a unique lifestyle.
2.⁠ ⁠Provide the highest quality products and develop all employees to the maximum to become the best talents in the F&B.

WAKAKA Group

Kebersihan dan Sanitasi (Hygiene): Membersihkan peralatan dapur, area kerja, kompor, dan menjaga kebersihan lingkungan dapur (deep cleaning).

Mencuci, memotong, meracik, dan menata bahan makanan (sayur, daging, bumbu) sebelum jam operasional dimulai.

Memasak (Cooking): Mengolah bahan makanan dengan berbagai teknik seperti menggoreng, memanggang, membakar, atau merebus sesuai pesanan.

Pengendalian Kualitas (Quality Control):

 Memastikan rasa, presentasi (plating), dan porsi makanan sesuai dengan standar operasional prosedur (SOP) restoran

.

Assistant Cook

Handling Complaint (Penanganan Keluhan): Menangani komplain tamu dengan cepat, efektif, dan solutif agar pelanggan tetap puas.

Manajemen Reservasi &amp; VIP: Mengelola daftar reservasi, terutama untuk tamu VIP atau acara khusus, serta menyiapkan kebutuhan mereka.

Membangun Loyalitas: Mengenali preferensi tamu reguler dan meningkatkan penjualan (upselling) dengan menawarkan promosi atau keanggotaan.

Follow-up: Memastikan umpan balik dari pelanggan tercatat sebagai bahan evaluasi manajemen. 

Menyambut dan Melayani Tamu: Menyapa tamu dengan ramah, mengantar ke meja, dan memberikan informasi menu atau fasilitas restoran.

Customer Intimacy (Pendekatan Pelanggan): Berinteraksi langsung dari meja ke meja untuk menanyakan kepuasan terhadap makanan, pelayanan, dan kebersihan

.

Greeter

Melayani Customer dengan baik

Taking Order dan Input POS

Menyambut dan membuat data base dengan tamu

Melakukan clean up Meja setelah customer selesai

menjaga kebersihan meja,

memberikan rekomendasi menu,

memastikan kepuasan pelanggan,

menangani komplain dengan ramah sesuai standar operasional

Waiter

Preparing the Editorial Plan for our brand’s content

Creating content according to brand’s guideline

Distributing task to the production team

Supervising content making and output

Familiar with Social Media such as Instagram, TikTok, Facebook, etc.

Strategy &amp; Research: Develop content strategies based on trend research, search intent, and audience insights.

Platform Management: Manage and update company social media channels and websites.

Analysis &amp; Optimization: Measure the performance of content (traffic, engagement) to improve future strategies.

Collaboration: Work with marketing teams to align content with overall brand goals and campaigns.

Content Creation: Produce, write, and edit high-quality content, including blog posts, articles, social media updates, and marketing copy.

Multimedia Production: Create videos, infographics, podcasts, and photographs to drive audience engagement

Content Creator

Founded in 2013, PT Anugerah Jaya Bersinar has grown to become one of Bali’s most trusted and reputable property developers. With over 100 villas successfully delivered across the island, our name stands for quality, reliability, and integrity in the real estate industry.

We specialize in creating high-end, fully customized villas that reflect the unique charm and natural beauty of Bali, while maintaining the highest standards of construction and design. From concept to completion, we manage every aspect of the development process with precision and care.


PT Anugerah Jaya Bersinar

Job Summary

The Sales Executive is responsible for promoting and selling residential and/or commercial properties to potential clients. This role involves building strong client relationships, understanding customer needs, and providing professional advice on property options to achieve sales targets and contribute to company growth.

Key Responsibilities

<ul>
	<li>Identify and approach potential clients through networking, marketing campaigns, and referrals.</li>
	<li>Conduct property tours and presentations to prospective buyers or tenants.</li>
	<li>Maintain up-to-date knowledge of market trends, property values, and competitors.</li>
	<li>Negotiate offers and close property sales or leasing deals in line with company objectives.</li>
	<li>Follow up with clients to ensure satisfaction and build long-term relationships.</li>
	<li>Collaborate with marketing and admin teams to ensure effective promotion of property listings.</li>
	<li>Prepare sales contracts, proposals, and necessary documentation.</li>
	<li>Meet or exceed monthly and quarterly sales targets.</li>
	<li>Represent the company professionally at property exhibitions, events, and meetings.</li>
	<li>Provide timely reports and updates on sales activities and performance.</li>
</ul>

Sales Executive

Starting with our vision and mission to become a leading digital marketing agency in Indonesia, in 2011, PT Toffee International was established as an agency specializing in digital marketing.

ToffeeDev has successfully helped more than 100 clients to revolutionize their businesses and products in the digital world. We also establish cooperation and become an Official Partner with Google, Pi Datametrics, and SEMrush to help your business continue to grow.

In addition to collaborating with well-known companies, ToffeeDev is also the initiator of SEOCon, an event where SEO Experts gather to discuss and share knowledge about SEO.

We believe in processes and innovations from young talent. Are you interested in being a part of ToffeeDev?

ToffeeDev

What You’ll Do

<ul>
	<li>Conduct outbound calls and follow-ups to find prospects</li>
	<li>Handle assigned leads for Local Business Optimization</li>
	<li>Conduct initial discovery and qualification calls using approved scripts</li>
	<li>Explain product value, features, and outcomes clearly to local business owners</li>
	<li>Build trust through consultative and professional communication</li>
	<li>Update CRM, schedule follow-ups, and hand over qualified leads to Consultants</li>
	<li>Follow sales process, call flow, and response time standards</li>
</ul>

What You’ll Get

<ul>
	<li>Hands-on sales experience with real local business prospects</li>
	<li>Continuous coaching, call reviews, and roleplay sessions</li>
	<li>Opportunity to grow into a full-closing Local Business Consultant</li>
	<li>Exposure to productized sales in a professional sales environment</li>
</ul>

Sales Advisor

Focus Solusi Infotama adalah Perusahaan penyedia layanan informasi teknologi terkemuka di Indonesia. Kami membantu pelanggan kami dengan mengoptimalisasi operasional teknologi informasi mereka dan kami membantu menjaga keamanan digital data Perusahaan pelanggan kami dengan memberikan layanan Solusi serta konsultasi dalam layanan digital yang di dukung oleh Beragam Solusi hardware & software yang dioptimalisasi dalam berbagai macam ekosistem dan reaktualisasi teknologi infrastruktur serta sistem keamanan cyber security.

PT Focus Solusi Infotama

• Manage escalated delivery requests and resolve services issues for signature and priority customers. 
• Coordinate regular meetings on SLA, service performance, updates, and issue handling. 
• Review SLA and service performance report preparation. 
• Prepare and deliver security planning, roadmap, topology, reports, and risk evaluations to support business activities. 
• Handle incident response together with the CSIRT, including investigation, analysis, root cause 
• Support and participate in the implementation and configuration of security technologies for customers. 
• Demonstrated experience in operational security management, incident handling, and policy enforcement. 
• Proficiency in SIEM, log analysis, network traffic analysis, and threat hunting. 
• Develop security automation tools and scripts to improve SOC efficiency and reduce manual workload. 
• Identify emerging risks and recommend proactive controls to improve resilience against current and future threats on customers 
• Provide technical leadership and day-to-day guidance for the Cybersecurity Operations team. 
• Lead and coordinate SOC operations across L1 and L2 analysts, ensuring effective alert triage, investigation, and escalation. 
• Mentor and support L1 analysts (7 personnel) in incident analysis, investigation methodology, and tool usage. 
• Coordinate with L2 analyst (1 personnel) for complex investigations, threat hunting, and root cause analysis. 
• Work closely with Network Security Support (1 personnel) to align incident response, traffic analysis, and remediation actions. 
• Ensure consistent adherence to SOC processes, SLA commitments, and operational best practices across the team.

Team Leader Cybersecurity

﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿PT Trimegah Sekuritas Indonesia Tbk (the Company) was established on May 9, 1990 under the name PT Trimulya Securindolestari based on Deed No. 64 dated May 9, 1990, which subsequently changed to PT Trimegah Securindolestari on May 28, 1990 based on Deed No. 227 dated May 28, 1990. The deeds were made before Rachmat Santoso, S.H., Notary in Jakarta, and have been announced in State Gazette of the Republic of Indonesia No. 80 dated October 5, 1990, Supplement No. 3832. The Company earned Broker-Dealer License and Underwriting License from Bapepam & LK (now the Financial Services Authority) in 1992 and 1993.

On October 12, 1999, the Company changed its name to PT Trimegah Securities Tbk based on Deed No. 17 dated October 12, 1999 made before Fathiah Helmi, S.H., Notaris in Jakarta and have been announced in State Gazette of the Republic of Indonesia No. 90 dated February 1, 2000, Supplement No. 522, and on January 31, 2000 the Company listed its shares on the Jakarta Stock Exchange (now the Indonesia Stock Exchange) with the stock code “TRIM”.

On January 31, 2011, PT Trimegah Asset Management, subsidiary of the Company, earned its business license as Investment Management Company. PT Trimegah Asset Management provides a variety of equity, balanced, fixed income and money market funds tailored to the needs of corporate clients, financial institutions and pension funds.

To comply with the Financial Services Authority Regulation No. 20/POJK.04/2016 on the Licensing of Securities Companies that Undertake Business Activities as Underwriters and Broker-Dealers, effective as of July 29, 2016, the Company changed its name to PT Trimegah Sekuritas Indonesia Tbk based on Deed No. 70 dated June 20, 2016 made before Fathiah Helmi, S.H., Notary in Jakarta.

Equity Trading Division provides equity sales service in primary market and equity brokerage service in secondary market for retail and institutional clients. Fixed Income Trading Division provides fixed income securities sales service in primary market and fixed income securities brokerage service in secondary market such as Government Bonds, corporate bonds, Retail Government Bond, Retail Savings Bond, Retail Sharia Government Bond, and Savings Sharia Government Bond. Investment Banking Division provides equity and fixed income securities underwriting service as well as financial advisory service, including merger & acquisition, divestment, valuation, due diligence, corporate restructuring and financing and arranger.

Starting April 2014, the Company also conducts activity as Mutual Fund Selling Agent for retail clients. To complete the services, the Company also provides online transaction facility for retail clients to invest in equity and mutual funds.

On December 6, 2017, the Company earned Approval for Other Business Activity as Arranger, and Approval for Other Business Activity as Financial Advisor on September 21, 2018.

PT Trimegah Sekuritas Indonesia Tbk is Securities Company Member of the Indonesia Stock Exchange. PT Trimegah Sekuritas Indonesia Tbk and PT Trimegah Asset Management are licensed, registered and supervised by the Financial Services Authority.

Mission
Educate and create wealth for the community through unique and professional investment experience

Vision
Be most preferred destination for financial services in the region

Core Values
 Integrity - Zero-tolerance policy for issues of integrity
Client-First - Consistent mindset to prioritize clients need over our own
Excellence - Commitment to delivering the highest quality product in all we do
Fairness - Give credit where it is due, own up to mistakes, think of others
Creativity - Creativity creates advantage; have courage to speak out

Trimegah Sekuritas Indonesia

<ul>
	<li>Development and maintain the infrastructure: DevOps engineers are responsible for creating and managing the infrastructure needed to support software development and deployment. This includes designing, configuring, and maintaining servers, networks, storage, and other infrastructure components.</li>
	<li>Automate processes: DevOps engineers use automation tools like Ansible, Puppet, or Chef to automate tasks like software deployment, configuration management, and testing. They also develop and maintain scripts and code to automate processes and tasks.</li>
	<li>Collaborate with cross-functional teams: DevOps engineers work closely with development, testing and support team to ensure that software applications are developed and deployed smoothly. They collaborate on code changes, help troubleshoot issues, and ensure that applications are deployed in a timely and efficient manner.</li>
	<li>Implement and manage security policies: DevOps engineers are responsible for implementing and managing security policies and procedures to ensure the safety and integrity of the software applications and data. This include identifying potential security threats, implementing security measures, and monitoring for security breaches.</li>
	<li>Continuously improve processes: DevOps engineers are always looking for ways to improve the software development and deployment process. They analyze performance metrics and other data to identify areas for improvement and work to implement changes that increase efficiency and reduce errors.</li>
	<li>Problem-solving and troubleshooting skills: DevOps engineers should be able to troubleshoot issues quickly and effectively and have experience working with monitoring and logging tools like New Relic, Splunk, or Dataog to identify and resolve problems.</li>
</ul>

DevOps engineers

Indonesia Stock Exchange (IDX) is a Self-Regulatory Organization that creates a trusted and credible financial market infrastructure to deliver a fair, orderly, and efficient market, accessible to all stakeholders through innovative products and services. Our vision is to be a competitive stock exchange with world-class credibility. We aim to develop the Indonesian capital market to bring prosperity as one of the pillars of the Indonesian economy. We also actively seek to create more impact globally by joining the World Federation of Exchanges and Sustainable Stock Exchanges. Our goal is to become a credible exchange that drives financial deepening, enabling Indonesia to become the 5th largest economy by 2045. 

Our core values, Teamwork, Integrity, Professionalism, and Service Excellence (TIPS), are set to be our DNA. This is how we live at IDX. TIPS become the spirit that leads us to strengthen collaboration, and innovation, and to continuously go above and beyond to achieve our goals. 

People play significant roles in the success of IDX, and thus we put people as our priority. Ensuring our people have nurturing and exciting working experiences, we are fully committed to developing and energizing our people by providing various development programs and opportunities to create an impact through their roles/work. We are blessed to have been awarded as one of the Best Companies to Work for in Asia for the third consecutive year in 2017, 2018, and 2019, organized by HR Asia. 

Indonesia Stock Exchange

Are you someone who enjoys upholding regulatory discipline, analyzing compliance behavior, and applying rules fairly to support a transparent and well-governed capital market?

We are looking for a Listed Companies Disciplinary Enforcement Officer to support the monitoring, analysis, and enforcement of Exchange Regulations, with a focus on Listing and Sanctions Regulations for Listed Companies.

In this role, you will help ensure Listed Companies’ compliance is consistently monitored, disciplinary actions and sanctions are well-grounded and proportionate, reporting and sanctions databases are accurately managed, and awareness of regulatory obligations is strengthened through effective coordination and outreach.

Key Responsibilities:

<ol>
	<li>Perform comprehensive data processing and analysis to support sanction determination and the development of policies related to Listed Companies’ compliance.</li>
	<li>Monitor and analyze the fulfilment of regulatory and reporting obligations of Listed Companies and prepare sanction proposal reports based on identified non-compliance.</li>
	<li>Develop and maintain guidelines and procedures for the imposition of sanctions on Listed Companies and provide input for the enhancement of Listing Regulations; understanding of Exchange Listing Regulations is essential and will be developed through on-the-job learning.</li>
	<li>Manage and process Listed Companies’ reporting obligation databases and transform compliance data into monitoring dashboards to support supervisory and enforcement activities.</li>
	<li>Conduct coaching and socialization programs for Listed Companies to enhance understanding and awareness of Exchange Listing Regulations.</li>
	<li>Analyze the level of compliance of Listed Companies, develop a Compliance Index, and propose follow-up actions aimed at improving overall compliance levels.</li>
	<li>Coordinate with relevant internal divisions in the implementation and execution of sanctions for Listed Companies.</li>
	<li>Collaborate with the Listing System Management Unit to develop and enhance compliance monitoring dashboards and reporting forms within the reporting system, ensuring the sanction process is effective and efficient.</li>
	<li>Routinely manage, maintain, and update sanctions databases and records of outstanding financial/monetary obligations of Listed Companies.</li>
	<li>Carry out assignments in accordance with directions from the Board of Directors, Division Head, or Unit Head, in compliance with applicable regulations and procedures, and coordinate with relevant stakeholders as required.</li>
</ol>

Public Speaking

Risk Management

Communication Skills

Data Analysis

Listed Companies Disciplinary Enforcement Officer

Who We Are

We are a System Integration Firm that dedicated ourselves to Cloud Computing Solutions. We establish ICS to answer the future challenges, to provide solutions on how to get to market faster, create new experiences, and build operational muscle for sustainable results. Rising to those challenges, we provide Implementation, Managed Services, Consultancies, for multinational and local enterprises, or startups that are building their path for greater future. We will provide the most effective, cost optimized solution to all of our customers. We will answer every challenge with innovation to transform our client businesses, so they could scale new opportunities and balance the two for a wise pivot for a sustainable business. Our company comprise of engineers that has been in the industry for more than 10 years, we are confident to provide the right and most effective solutions to all of our clients. As a leader in CLOUD solutions and services, ICS helps global enterprises and midsize organizations to increase the efficiency and flexibility of their mission-critical cloud infrastructure and support operations, through a dedicated team of cloud experts.We have done more than 50 migrations during our 3 years of establishments, and more than 100 customers currently. We have done not only migrations, but also SAP Implementation, Magento for e-commerce, and Dev-Ops implementation in many industries. We keep adding more competencies to serve more unique requirements from our customers.

Why us

We are advisors, strategists and engineers focused to emphasize your business. We are born in the cloud. Running in the  business over a decade allow us to have experiences in many industries, shape us to provide the right solutions for all of our customers.

•	Indonesia AWS Advance Partner
Since 2019, we’ve become the first local advance partner in Indonesia. ICS Compute has proven to deliver best practice for cloud computing to the customers, not only from reliability, security, scalability, but also for cost and infra optimization.
•	Certified Cloud Engineer
We certified all of our engineers to give our customers convenience, and to make sure that we can provide and deliver best practice solutions to all of our customers base on their workload.
•	Quality Cloud Infrastructure
By leverage the services from the cloud providers, we provide quality solutions, which include aspects of security, high availability, scalability, reliable and cost optimized.
•	Best Value for Money
We will help our customers in their cloud journey, and it also include by helping them choose the right cloud providers, the right billing method, and do several tips and tricks that can help them to optimize their cloud usages.
•	Rich Feature Solutions
All applications that was created currently already available to implement on Cloud. These movement will create a rich environment in Cloud Computing, from a-z of your requirements will be available on top of Cloud Computing. You don’t have to look elsewhere to find the right and effective features for your company. From Infrastructure as a service, transform your workload to combine platform as a service, software as a service and function as a service, and develop your data analytic by using the cloud services. Technology grows rapidly, providing thousands innovation every year, so modernize your company now and create greater opportunities with our solutions to compete in the market.

Our core values

In ICS, we believe the future will be all digital on top of Cloud. Because we believe Cloud Computing has the scalability, the flexibility and the optimization that will be required by all industries. Simply said, Cloud Computing is a necessities. So, we are obsessively passionate and focus on the curve of technology, following every innovation and optimization that will help our customers to reach their goals. Born in the cloud, we trained all of our Team to follow the curve of technology and innovation. So we could provide the best solution to boost their businesses with the most optimize cost. We are more than happy to assist and helped you in pursuing your dreams through technology and innovation. Let’s Grow Together!


ICS Compute

<ul>
	<li>Plan and manage multi-channel campaigns (events, PR, content, digital) aligned with business goals.</li>
	<li>Coordinate with design, PR, digital, and event teams using strong project management skills.</li>
	<li>Monitor campaign progress and performance through analysis and problem-solving.</li>
	<li>Prepare post-campaign reports with key metrics, insights, and improvements.</li>
	<li>Maintain consistent brand messaging through clear copywriting and storytelling.</li>
	<li>Collaborate with digital marketing on paid media planning.</li>
	<li>Document and archive campaign results for internal reference.</li>
</ul>

Campaign Specialist

PT. DANS MULTI PRO sebuah perusahaan Teknologi Informasi (Information Technology), saat ini kami mengkhususkan diri sebagai sebuah perusahaan penyedia solusi layanan TI di semua sektor industri. Solusi layanan TI yang kami hasilkan akan membantu perusahaan dalam menganalisa implikasi bisnis, biaya, dan peraturan yang ada untuk menghasilkan suatu roadmap teknologi yang digunakan oleh perusahaan tersebut.

Pengalaman kami menunjukkan bahwa dengan menyediakan lingkungan kerja yang nyaman dan menantang bagi para pegawai kami, berbagai inovasi akan muncul untuk menghasilkan suatu produk yang berkualitas. Tangan tangan karyawan profesional kami terus menghasilkan inovasi untuk memenuhi kepuasan pelanggan

Selain memiliki tim profesional untuk membantu pelanggan, kami pun membangun aliansi strategis dengan sejumlah partner teknologi nasional, regional, maupun global untuk memperkuat penawaran solusi kami.

Dans Multi Pro

<ul>
	<li>Provide Level 2 support for various enterprise applications, troubleshooting and resolving incidents reported by end-users or detected through monitoring tools.</li>
	<li>Investigate and diagnose complex technical issues related to application functionality, performance, and integration with other systems.</li>
	<li>Manage the incident lifecycle, including incident identification, logging, categorization, prioritization, investigation, resolution, and closure.</li>
	<li>Escalate unresolved incidents to Level 3 support or development teams, following defined escalation procedures and service level agreements (SLAs).</li>
	<li>Conduct root cause analysis (RCA) for recurring or major incidents, identifying underlying issues and implementing permanent solutions to prevent future occurrences.</li>
	<li>Assist in the planning, testing, and deployment of application releases, patches, and updates, ensuring smooth and successful rollout with minimal impact on end-users.</li>
	<li>Validate release packages to verify functionality, compatibility, and performance in various environments (development, testing, production).</li>
	<li>Identify opportunities for process improvements and efficiencies within the application support function, proposing and implementing changes to enhance service quality and effectiveness.</li>
	<li>Provide guidance and mentorship to junior support analysts, assisting them in resolving complex issues, developing technical skills, and improving customer service.</li>
	<li>Lead by example in demonstrating best practices, professionalism, and a customer-centric approach to support delivery.</li>
</ul>

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