COMPANY BACKGROUND
Building up and developing the Würth group is the life’s work of Professor Reinhold Würth, and one of the outstanding business success stories in post-war German history. 
Within a period of more than 60 years, he has established a worldwide trading business with 400 companies in 80 countries all over the world. 
With over 74,000+ employees worldwide, the core business of the Würth group is dealing in connecting and assembly materials. 
Our products are sold by permanently employed sales representative.

The product range comprises over 100,000 products ranging from screws and standard parts to storage system and protective clothing.
Like its parent company, Wuerth Philippines, Inc. has enjoyed success in the supply of fasteners, chemicals, tools and
storage to the automotive and more recently the engineering industrial and construction business. Würth is the right contact
for you if it is about screws, screw accessories, dowels, chemicals products, furniture and construction fittings, tools,
installation material, automotive hardware as well as storage and retrieval system.
Wuerth Philippines, Inc. is located at Bldg. B Panorama Compound 1 Technology Ave., Laguna Technopark, Biñan, Laguna
and was incorporated last June 10, 1996 as a wholly owned subsidiary of Würth Holding GmbH of Germany and also,
part of Würth Group Worldwide. Our head office is located at Kunselsau, Germany.

All over the world, there are more than 300,000 customer contacts daily that has put trust in our products and services.
Wuerth Philippines, Inc. has a customer base of approximately 9,000 from various trades and industries. 
Our sales representatives are strategically positioned around the country to cover all major cities as well as smaller regional areas and they are all on the road daily to service our customers with competence, quality and closeness.

Wuerth Philippines, Inc.

<ul>
	<li>Set sales target and goals aligned with Company objectives</li>
</ul>

<ul>
	<li>Effectively maximize the SAP or WS1 usage in terms of checking customers accounts, product information and placing orders</li>
</ul>

<ul>
	<li>Actively selling of Wurth products</li>
</ul>

<ul>
	<li>Regularly doing the telephone consultation and support of a defined customer based</li>
</ul>

<ul>
	<li>Touting and selling of current offers and new products to expand the offer</li>
</ul>

<ul>
	<li>Processing of orders and products offers to the customers via phone calls</li>
</ul>

<ul>
	<li>Maintenance and updating customer data based for easily monitoring</li>
</ul>

<ul>
	<li>Realization of the defined target (sales, gross profit, call per day)</li>
</ul>

<ul>
	<li>Daily use of sales tools</li>
</ul>

<ul>
	<li>Gather market information and strategy</li>
</ul>

 

<ul>
	<li>Ensure excellent customer service throughout the sales process via phone calls</li>
</ul>

 

<ul>
	<li>Build strong relationship with key customers to foster repeat business</li>
</ul>

 

<ul>
	<li>Ensure quality service and effective customer service approach to indulge customer with the products offered</li>
</ul>

 

<ul>
	<li>Reactivation of zero customers and strengthening customer’s loyalty</li>
</ul>

 

<ul>
	<li>Handling customer complaints in a timely manner</li>
</ul>

Closing Sales

Telesales Representative ilocano dialect

Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

<ul>
	<li>Sort, deliver and pick up shipments for a specific courier route, in the most efficient and cost-productive manner, whilst providing a professional inter-face and image to customers and the public</li>
	<li>Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.</li>
	<li>Always attend to customer need in a professional, friendly and courteous manner.</li>
	<li>Electronically Record via a scanner (or manually if required) all shipment process activities</li>
	<li>Ensure safe handling, security, and integrity of all shipments while in transit</li>
	<li>To be able to communicate with Dispatch / CS when customer needs changes and uses initiative to meet customer need</li>
	<li>Ensure all cash transactions resulting from the delivery or collection of shipments</li>
	<li>Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle</li>
	<li>Ensure the maintenance of allocated vehicle</li>
</ul>

Customer Service

Driving Skills

Courier

<ul>
	<li class="text-justify">Sort, deliver and pick up shipments for a specific courier route, in the most efficient and cost-productive manner, whilst providing a professional inter-face and image to customers and the public</li>
	<li class="text-justify">Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.</li>
	<li class="text-justify">Always attend to customer need in a professional, friendly and courteous manner.</li>
	<li class="text-justify">Electronically Record via a scanner (or manually if required) all shipment process activities</li>
	<li class="text-justify">Ensure safe handling, security, and integrity of all shipments while in transit</li>
	<li class="text-justify">To be able to communicate with Dispatch / CS when customer needs changes and uses initiative to meet customer need</li>
	<li class="text-justify">Ensure all cash transactions resulting from the delivery or collection of shipments</li>
	<li class="text-justify">Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle</li>
	<li class="text-justify">Ensure the maintenance of allocated vehicle</li>
</ul>

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Telesales Representative ilocano dialect

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