Kalibrr’s mission is to help transform the way organizations hire great talents, and talents find meaningful career opportunities. Through our portfolio of technologies and services, we’re building a company that connects millions of individuals with world-class businesses, that helps forge strong recruiter - candidate relationships, and ultimately humanizes the entire hiring and career discovery experience. 

Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals



Kalibrr 

Key Responsibilities: 
Customer Satisfaction:

<ul>
	<li>Ensure high levels of customer satisfaction by addressing client needs promptly and effectively.</li>
	<li>Develop and implement customer success strategies to improve client retention and loyalty.</li>
</ul>

Client Engagement:

<ul>
	<li>Oversee the onboarding process for new clients to ensure a smooth and positive experience.</li>
	<li>Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions.</li>
</ul>

Data Analysis and Reporting:

<ul>
	<li>Analyze customer data to identify trends, challenges, and opportunities for service improvement.</li>
	<li>Prepare regular reports on customer feedback and success metrics for senior management.</li>
</ul>

Process Improvement:

<ul>
	<li>Identify and implement improvements to customer success processes and tools.</li>
	<li>Collaborate with product, sales, and marketing teams to align customer success initiatives with company objectives.</li>
</ul>

Training and Development:

<ul>
	<li>Organize training programs to enhance the skills and knowledge of the customer success team.</li>
	<li>Stay updated on industry trends and best practices to incorporate into team development.</li>
</ul>

Client Success Senior Associate

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Melayani konsumen yang datang ke cabang untuk pengajuan pembiayaan</li>
	<li>Pengumpulan dokumen pengajuan awal</li>
	<li>Input database konsumen &amp; salestrax</li>
	<li>Screening proses pembiayaan konsumen</li>
	<li>Penawaran kepada konsumen level 2 (konsumen yang sudah bertemu CS)</li>
</ul>

POS Processing Staff

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
	<li>Melakukan transaksi Cashier</li>
</ol>

Customer Service Jakarta Selatan

PT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for the Hino brand, which is here to support the sales of Hino products in Indonesia through financing solutions such as, finance leases, sale and leaseback, and other products according to the company's articles of association, which are tailored to customer needs.

Hino Finance Indonesia

<ul>
	<li>Receiving, recording and resolving all customer questions, requests and complaints in accordance with the time and method of handling determined by the company</li>
	<li>Conduct end-to-end monitoring activities for the resolution of customer requests/complaints involving other units/vendors by coordinating directly with related units</li>
	<li>Maintain company image and good relations with customers by communicating and by looking and behaving well in accordance with what is regulated by the company and applicable norms</li>
	<li>Provide accurate, valid and complete information about facilities, services and products if needed using appropriate methods/tools</li>
</ul>

Customer Service

Perkembangan perbankan syariah yang tumbuh cukup pesat dalam beberapa tahun terakhir menunjukkan minat masyarakat mengenai ekonomi syariah semakin bertambah. Untuk memenuhi kebutuhan nasabah akan layanan syariah, maka PT Bank BCA Syariah  beroperasi dalam rangka mewujudkan Visi dan Misi BCA Syariah, berbagai produk funding, jasa dan pembiayaan telah dikembangkan dan dipasarkan kepada masyarakat. Untuk pengembangan bisnis kedepan yang akan menunjang ekspansi usaha PT Bank BCA Syariah, kami memberikan kesempatan kepada tenaga muda yang berpotensi dan mengembangkan diri untuk berkarir dengan BCA Syariah.

PT. Bank BCA Syariah

Customer Service

<ul>
	<li>Mendukung pemasaran produk (dana, jasa dan produk lainnya) dengan menawarkan alternatif produk yang tepat, sesuai dengan kebutuhan nasabah.</li>
	<li>Memberikan pelayanan yang berkualitas kepada nasabah yang datang ke cabang sesuai dengan ketentuan dan prosedur.</li>
	<li>Menggali kebutuhan nasabah.</li>
	<li>Memberikan informasi/penjelasan yang terkini kepada nasabah/non nasabah.</li>
	<li>Menerima dan memproses permohonan : pembukaan dan penutupan rekening. pemberian/pencabutan fasilitas, perubahan data nasabah dan data rekening, dan layanan jasa bank lainnya.</li>
	<li>Melakukan cross selling produk dan jasa.</li>
	<li>Melayani pertanyaan saldo dan mutasi rekening nasabah yang datang ke cabang.</li>
	<li>Melayani pencetakan transaksi/pengambilan buku Cek/BG, warkat tolakan kliring, rekening koran, dan hal-hal lain yang berhubungan dengan kepentingan nasabah.</li>
	<li>Membuat jurnal manual atas transaksi yang terjadi di Customer Service.</li>
	<li>Menangani dan menindaklanjuti keluhan/pengaduan nasabah.</li>
</ul>

Teller

<ul>
	<li>Melayani transaksi operasional Front Office sesuai dengan ketentuan dan prosedur</li>
	<li>Memproses transaksi yang diterima berdasarkan ketentuan dan prosedur Bank Syariah</li>
	<li>Melakukan penyelesaian atas transaksi Communication Time Out (CTO) atau off line</li>
	<li>Mengelola pengadaan uang tunai dalam cash box sesuai dengan limit teller</li>
	<li>Melakukan balancing akhir hari Teller sesuai dengan ketentuan prosedur bank</li>
	<li>Menyelesaikan selisih yang terjadi pada hari yang sama</li>
	<li>Melaksanakan kegiatan operasional front office lainnya sesuai dengan program kerja , ketentuan dan prosedur Bank Syariah</li>
</ul>

Teller dan Customer Service Bandar Lampung, Metro, Yogyakarta, Jakarta, Semarang, Bandung

Jendela360 is a leading apartment rental platform in Indonesia. We connect renter and apartment owner with the help of technology such as: 360 Virtual Tour and Payment processing that able to turn payment into installment up to 12x.

Nowadays We see traffic jam is getting worse everywhere in the city. It would take anywhere around 2-6 hours to commute from home to working/business place EACH DAY. The current solution offered, does not solve the problem properly. not to mention the enactment of new regulations that are very restrictive, such as odd-even rules. And for one to purchase a landed house in the middle of the city, especially for the younger generation, is now nearly impossible. If We see in this point of view, We can see that Apartment living currently provide the best solution available (and will continue to do so in the future). With its location usually strategic to business center and other essential places in town. The completeness of facilities offered on the apartment. No wonder Apartment become the most favorable solution to this problem.

Unfortunately, finding apartment may proved to be a very tough process, especially for the first timer. From the step of browsing and gathering all the information scattered on the web, contacting agent one by one, assessing whether the agent is trustable or not, up to negotiating price, and ultimately the heavy burden one must carry to pay 1 year upfront rental cost would be a big turn off for lots of people try to rent an apartment.

We believe such a pain process, should be eliminated. By putting a higher standard, and helpful advisor to help people find an Apartment suitable for their needs, and budget. We do that by connecting them with the best agent that specialized in that area, also by giving them the touch of technology like Virtual Tour where user able to virtually walk around the apartment unit, and make sure the unit their after is favorable for them. Ultimately We give people the ease to pay by monthly-base instead of heavy upfront payment. This way Jendela360 is not only saves people time, but also solving the problem with the new superior experience!

If you feel thrilled and excited reading the above description. We challenge you to join out boat with goal to revolutionize the archaic, yet lucrative property industry, together with our solid, highly passionate and dedicated team. If you think you're the right person, Let's ride together

Jendela Group

<ul>
	<li>Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.</li>
	<li>Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.</li>
	<li>Resolve tenant issues with empathy and effective problem-solving skills.</li>
	<li>Coordinate with internal teams to address maintenance, billing, or service-related concerns.</li>
	<li>Facilitate smooth communication between tenants and the property management team.</li>
	<li>Provide detailed explanations of property policies, procedures, and updates.</li>
	<li>Handle complaints or disputes with a persuasive and solution-oriented approach.</li>
	<li>Contribute to tenant retention strategies by delivering excellent service.</li>
</ul>

[Jendela] Tenant Relation Officer

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh.</li>
	<li> Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Bekasi Cibubur

<ul>
	<li>Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.</li>
	<li>Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.</li>
	<li>Resolve tenant issues with empathy and effective problem-solving skills.</li>
	<li>Coordinate with internal teams to address maintenance, billing, or service-related concerns.</li>
	<li>Facilitate smooth communication between tenants and the property management team.</li>
	<li>Provide detailed explanations of property policies, procedures, and updates.</li>
	<li>Handle complaints or disputes with a persuasive and solution-oriented approach.</li>
	<li>Contribute to customer retention strategies by delivering excellent service.</li>
</ul>

[Jendela] Customer Service

<ul>
	<li>Melayani konsumen yang datang ke cabang untuk pengajuan pembiayaan dengan jaminan BPKB</li>
	<li>Pengumpulan dokumen pengajuan awal</li>
	<li>Input database konsumen &amp; salestrax</li>
	<li>Screening proses pembiayaan konsumen</li>
	<li>Penawaran kepada konsumen level 2 (konsumen yang sudah bertemu CS)</li>
</ul>

Pos Processing Staff Cabang Pamulang

FIFGROUP, a subsidiary of PT Astra International Tbk, was established in 1989 and operates in the consumer financing sector. Their primary focus is financing Honda motorcycles through FIFASTRA. Additionally, they offer electronics and furniture financing through SPEKTRA, and multipurpose financing through DANASTRA. AMITRA provides financing for Haji, Umrah, and other Sharia services. FIFGROUP's vision is to become the best financing company in Indonesia, with a mission to deliver superior financial solutions and customer satisfaction.

FIFGROUP

<ul>
	<li>Coordinate, communicate, and direct the team so every frontliner function, back office at the branch company and head office can run effectively to support customer end user satisfaction and implement &amp; develop service standard with related department</li>
	<li>Collecting data, analyze, &amp; evaluate voice of customer end user and ensure the further process with department &amp; branch company through mass medias</li>
	<li>Control, develop, and implement the finalization activity process and report of the project and final data from service to end user strategy that implemented by voice of customer analysis data for ensure that the condition and development went well &amp; in time</li>
	<li>Create &amp; evaluate company standard service blueprint of customer end user to satisfy customer needs or expectation consistently</li>
	<li>Maintaining customer loyal by creating event &amp; collaboration with LOB for programming</li>
</ul>

CRM Offline & Service Officer

About Us: 

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Howel and Co

About Us:

Join our dynamic team and be the voice of our brand, helping customers across platforms like Shopee, Tokopedia, and Instagram.

 

Responsibilities:

<ul>
	<li>Respond to customer inquiries promptly and professionally.</li>
	<li>Handle product issues, returns, and exchanges.</li>
	<li>Manage and track orders, ensuring timely delivery.</li>
	<li>Collaborate with the logistics team to resolve shipping issues.</li>
	<li>Maintain accurate records of customer interactions.</li>
	<li>Monitor and respond to customer reviews and feedback.</li>
	<li>Provide product and policy information.</li>
	<li>Continuously improve service procedures based on feedback.</li>
</ul>

This test unit measures the ability to type text presented on the computer screen with a minimum speed and accuracy

Unless the objective is to just transfer information to a new format or medium, information needs to get recorded in a timely and accurate manner so that the idea/thought does not get lost. And because most jobs require some amount of computer work, hiring an employee with keyboarding skills makes work more efficient. This test measures the ability to type text with minimum speed and accuracy.

Typing Speed and Accuracy

<ul>
	<li>Melakukan kegiatan administrasi cabang yang berhubungan dengan penerimaan uang &amp; pembayaran dari konsumen sesuai dengan ketentuan perusahaan</li>
	<li>Melayani customer yang akan melakukan pembayaran angsuran ataupun peminjaman dana </li>
	<li>Melakukan transaksi petty cash cabang </li>
	<li>Membuat laporan transaksi keuangan setiap hari</li>
</ul>

Cashier Branch Depok

<ol>
	<li>Bertanggung jawab terhadap kepuasan konsumen eksternal melalu﻿i pelayanan yang diberikan cabang, agar dapat mendukung peningkatan pencapaian target cabang secara menyeluruh. </li>
	<li>Memberikan informasi mengenai persyaratan pembiayaan dan angsuran/ perhitungan pelunasan kepada konsumen walk in sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh informasi yang dibutuhkan.</li>
	<li>Melayani konsumen yang akan menyerahkan persyaratan ataupun mengambil aset dokumen (BPKB) sambil melakukan penawaran kembali agar konsumen melakukan RO (Repeat Order) sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan konsumen memperoleh pelayanan yang cepat dan tepat.</li>
	<li>Bekerjasama dengan Admin Insurance and Complete Data Entry Staff cabang dalam menangani proses awal klaim asuransi kendaraan sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan customer memperoleh pelayanan yang tepat dan cepat.</li>
	<li>Menerima dan mengelola telepon dari konsumen, baik berupa pertanyaan seputar pembiayaan maupun penanganan keluhan konsumen, baik melalui telepon maupun keluhan melalui confins, sesuai dengan prosedur dan ketentuan yang berlaku, guna memastikan kepuasan konsumen dan pencapaian target SLA.</li>
</ol>

Customer Service Bekasi 5 Cibubur

ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

Role of Purposes: 
Call/Chat is a position within ATI Business Group to support one of our biggest client based in Australia. This Position will report directly to Team Leader or Senior Team Leader to that account. In general, this role will responsible for Assisting Agents globally to manage Land Booking.

Responsibilities:

<ul>
	<li>To resolve client issues that related to Land booking as first resolution.</li>
	<li>Assisting supplier via phone lines</li>
	<li>To manage the inquire in timely manner.</li>
	<li>Support to escalate the higher inquiries to the respective key person.</li>
</ul>

Be Part of ATI Journey: 
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented &amp; scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.

Call Center (Fluent in English)

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

<ul>
	<li>Customer Interaction: Handle inbound and outbound calls to assist customers with inquiries, product information, and order placement.</li>
	<li>After-Sales Support: Provide ongoing support to customers post-purchase, addressing any issues or concerns related to products or services, including warranty claims and technical support.</li>
	<li>Sales Generation: Identify potential sales opportunities during customer interactions and work to convert inquiries into sales, focusing on both individual and B2B clients.</li>
	<li>Order Management: Process orders efficiently, ensuring accuracy in order entry and timely delivery of products.</li>
	<li>Problem Resolution: Resolve customer complaints effectively by assessing the situation and providing appropriate solutions to enhance customer satisfaction.</li>
	<li>Relationship Building: Develop and maintain strong relationships with customers to encourage repeat business and referrals, particularly in B2B transactions.</li>
	<li>Documentation: Maintain accurate records of customer interactions, transactions, and feedback to improve service quality and operational efficiency.</li>
	<li>Collaboration: Work closely with sales teams and other departments to ensure a seamless customer experience.</li>
</ul>

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Client Success Senior Associate

POS Processing Staff

Customer Service Jakarta Selatan

Customer Service

Teller dan Customer Service Bandar Lampung, Metro, Yogyakarta, Jakarta, Semarang, Bandung

[Jendela] Tenant Relation Officer

Customer Service Bekasi Cibubur

[Jendela] Customer Service

Pos Processing Staff Cabang Pamulang

CRM Offline & Service Officer

Customer Service

Cashier Branch Depok

Customer Service Bekasi 5 Cibubur

Call Center (Fluent in English)

Client Success Manager (CSM)