Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

<ul>
	<li>Follow up collection of overdue invoices based on assigned account(s).</li>
	<li>Coordinate with Business Unit (BU) Sales and Finance on critical concerns based on the Collection Activity Matrix</li>
	<li>Provide status of accounts for all reports on disputes, deductions and short payments prior the submission.</li>
	<li>Monitors and sends customer statements of account timely.</li>
	<li>Attends customer inquiries and issues – unpaid accounts, billing disputes, deductions, customer claims and complaints and all other conflicts holding customer’s payments by documenting the issues and responding in timely manner. </li>
	<li>Attends weekly issue resolution meeting with various teams to discuss customer issues. </li>
	<li>Reconciles AR deductions, short payments against unapplied customer’s payments.</li>
	<li>Conducts collection follows up of resolved disputes and invalid deductions.</li>
	<li>Conduct collection pick-up according to itinerary schedule to ensure timely and accurate receipt of customer payments within agreed payment terms.</li>
	<li>Conduct field visits to customers to:</li>
	<li>Follow-up on those that could not be contacted or requiring ocular visit</li>
	<li>Delivery of collection letters and statement of accounts</li>
	<li>Perform credit investigation when assigned.</li>
	<li>Investigates circumstance of non-payment; negotiates and resolves conflicts to expedite payment.</li>
	<li>Ensures sending of appropriate collection notices to delinquent customer in accordance with credit policy</li>
	<li>Report issues/complaints/customer concerns to immediate supervisor and discuss the course of action where applicable</li>
	<li>Issue appropriate receipt (CR/OR) during collection pick-up</li>
	<li>Perform remittance of collection</li>
	<li>Perform bank deposit if remittance to head office is not possible</li>
	<li>Prepares daily Itinerary and Accomplishment Report</li>
	<li>Maintain a record of completed collections and prepare reports as defined in the KPI.</li>
	<li>Evaluates and reviews customer collection folder/information and negotiate payment of customers tagged as bad debt accounts.</li>
	<li>Coordinates with Legal in preparing demand letters and processing payment claims</li>
	<li>Appear in court hearings. Collaborate with legal and act as company’s representative if there are court hearings.</li>
	<li>Performs other tasks that maybe assigned from time to time in relation to the overall job function and objectives.</li>
	<li>Perform other duties that may be assigned to him or her.</li>
</ul>

Collections Associate

Cortex Technologies Corporation is a wholly owned subsidiary of Concepcion Industrial Corporation, located in the Philippines. 

Cortex focuses on the design, development and commercialization of IOT solutions for the consumer and commercial/industrial sectors.

Cortex Technologies Corporation

The OEM Supply Planner role is critical in managing the end-to-end supply chain of CTC’s OEM products—from sourcing and order placement to shipment tracking and on-time delivery. The position serves as a key contributor in CTC’s OEM S&amp;OP meetings, ensuring alignment between supply plans and overall product strategies. It is also responsible for identifying and sourcing OEM products that support CTC’s strategic direction, coordinating closely with freight forwarders and relevant agencies for import documentation and customs clearance.

In addition, the role fosters strong cross-functional collaboration across SBUs and maintains proactive communication with OEM suppliers to ensure supply continuity and operational efficiency. Currently, these functions are performed by the department head on an ad hoc basis, limiting the level of focus and consistency needed to achieve optimal results. Establishing this dedicated role will strengthen supply reliability, enhance coordination, and support the company’s growth and cost-efficiency objectives

OEM Supply Planner

Edusuite is a smart School Management System and ERP provider for K-12 schools, Colleges, Universities, Post-Graduate, Vocational Courses, and other Higher Educational levels. Supporting 31 campuses and with over 47,000 students, Edusuite helps schools, faculty, and students optimize their resources and make smart decisions. 

Our mission is to disrupt the EduTech industry by developing best-in-class software, becoming the market leader, and providing an awesome place to work for emerging talent.

Being part of our team means access to:

✓ Working from home or a hybrid work arrangement

✓ Flexible working schedule

✓ Unlimited vacation leaves

✓ Health and wellness

✓ Training and continuing education

✓ Exciting and fun team activities and so much more!

Edusuite Inc.

We are seeking a dedicated and knowledgeable Solutions Consultant to join our team. This role involves collaborating with clients to implement technology solutions that meet their specific needs, as well as providing ongoing support to ensure successful adoption and utilization. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer success.

Key Responsibilities:

Client Consultation:

<ul>
	<li>Engage with clients to assess their business requirements and objectives.</li>
	<li>Conduct thorough needs analysis to identify opportunities for system enhancements.</li>
</ul>

System Implementation:

<ul>
	<li>Lead the implementation of software solutions, coordinating with internal teams and clients.</li>
	<li>Customize systems to align with client workflows and business processes.</li>
</ul>

Training &amp; Documentation:

<ul>
	<li>Develop and deliver training programs for end-users, ensuring they are proficient in using the system.</li>
	<li>Create comprehensive user documentation, guides, and FAQs.</li>
</ul>

Aftersales Support:

<ul>
	<li>Provide ongoing technical support to clients, troubleshooting issues and resolving inquiries.</li>
	<li>Maintain strong relationships with clients to foster loyalty and satisfaction.</li>
</ul>

Performance Monitoring:

<ul>
	<li>Monitor system performance and user engagement, identifying areas for improvement.</li>
	<li>Collect and analyze client feedback to drive continuous improvement initiative</li>
</ul>

Project Management:

<ul>
	<li>Manage project timelines, budgets, and resources to ensure successful delivery.</li>
	<li>Communicate progress and updates to stakeholders throughout the project lifecycle.</li>
</ul>

Solutions Consultant

Concepcion Business Services, Inc. (CBSI) is a subsidiary of Concepcion Industrial Corporation (CIC), a leading provider of consumer lifestyle and enterprise solutions in the Philippines.

Concepcion Business Services Inc.

Concepcion Business Services Inc. is currently looking for highly motivated and driven students from Human Resources, Psychology and other Business courses to join our team as OJT/Interns.

Get the chance to apply your knowledge and skills in a real-world setting and gain valuable mentorship from industry professionals from iconic brands such as Carrier, Condura, Midea, Toshiba, Kelvinator, Otis, and Totaline.

HR Intern

Responsible for growing and managing the company's business-to-business (B2B) sales, focusing on securing large-volume orders from corporate clients and bulk buyers. The role involves building and maintaining relationships with corporate customers, negotiating contracts, and ensuring the smooth execution of bulk orders to meet the company's revenue targets.

<ul>
	<li>Managing the sales cycle from lead generation to closing deals, including preparing proposals, negotiating terms, and finalizing contracts</li>
	<li>Achieving set sales targets by securing bulk orders from corporate clients, contributing directly to the company’s top-line growth.</li>
	<li>Expanding the corporate client base by adding new accounts and converting leads into long-term partnerships.</li>
	<li>Building and maintaining long-term relationships with corporate clients to ensure repeat business and customer loyalty.</li>
	<li>Coordinate and maintain relationships with key stakeholders and POCs. </li>
	<li>Maintaining high level of customer satisfaction and retention by providing excellent service and addressing any issues promptly.</li>
	<li> Coordinating with internal teams (e.g., operations, logistics, and finance) to ensure that large orders are processed and delivered according to client specifications. </li>
	<li>Providing regular sales reports and forecasts, analyzing performance metrics, and suggesting improvements to the sales strategy. 
	 </li>
</ul>

Sales and Marketing Knowledge

Marketing Communications

Closing Sales

Corporate Sales and B2B Supervisor

The Jr. Java Developer assumes the role of a programmer, which involves designing and implementing Edusuite. 

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Responsibilities

<ul>
	<li>Implements software solutions to better achieve the business value agreed on by the client.</li>
	<li>Implements best practices in software development such as testing, self documenting code and other practices necessary for delivering sustainable and working software.</li>
	<li>Be able to design software to ensure that the most suitable solutions are built</li>
	<li>Installs and configures software to suit the product’s requirements.</li>
	<li>Initiates open discussion with the team and stakeholders to get a better understanding of the product’s needs.</li>
	<li>Must be able to assess how to implement better software practices as the need arises.</li>
</ul>

Jr. Software Engineer

The Sr. Java Developer assumes the role of programmer and consultant, which involves designing and implementing Edusuite. 

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Responsibilities

<ul>
	<li>Implements software solutions to better achieve the business value agreed on by the client.</li>
	<li>Implements best practices in software development such as testing, self documenting code and other practices necessary for delivering sustainable and working software.</li>
	<li>Be able to design software to ensure that the most suitable solutions are built</li>
	<li>Installs and configures software to suit the product’s requirements.</li>
	<li>Initiates open discussion with the team and stakeholders to get a better understanding of the product’s needs.</li>
	<li>Must be able to assess how to implement better software practices as the need arises.</li>
</ul>

Sr. Software Engineer

Job description

We are seeking a highly motivated and experienced People and Culture Generalist o join our dynamic Human Resources team. The People and Culture Generalist responsible for driving end-to-end HR operations aligned with business needs. The role covers talent acquisition, onboarding/offboarding, performance management, employee engagement, and benefits administration, while serving as a strategic advisor to management and employees.

Being part of our team means access to unlimited vacation leaves, hybrid work arrangement (with occasional meetings held in our main office in Alabang), flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities! 
 
Training &amp; Development:

<ul>
	<li>Responsible for planning, organizing, and implementing learning initiatives that support employee growth and organizational goals. This role focuses on identifying skill gaps, designing effective training programs, and ensuring employees receive the tools and knowledge they need to perform at their best.</li>
	<li>Support the performance management cycle, including setting up performance review schedules, tracking progress, and ensuring timely completion of appraisals.</li>
	<li>Help coordinate training and development programs by liaising with external vendors or internal trainers and tracking attendance.</li>
	<li>Assist with the creation and distribution of learning materials and resources for employee development.</li>
	<li>Coordinates with the Technical Team with regards to technical training/ seminars.</li>
	<li>Developing rewards and remuneration strategy.</li>
	<li>Analyzes trends and metrics in partnership with People &amp; Culture Lead to develop sound HR solutions and policies.</li>
</ul>

Employee Relations and Engagement:

<ul>
	<li>Organize and oversee employee engagement initiatives and company-wide events to enhance workplace morale.</li>
	<li>Plan and execute engagement programs, surveys, and initiatives that foster employee satisfaction, motivation, retention, and company-wide events to enhance workplace morale (company outing, team building, company anniversary, etc.)</li>
	<li>Coordinate employee wellbeing initiatives and ensure employees have access to resources that promote their health and work-life balance.</li>
	<li>Help maintain and promote internal communication channels to keep employees informed of company news, events, and initiatives.</li>
	<li>Evaluate engagement results and recommend actions to boost morale and workplace experience</li>
	<li>Handle employee discipline issues and provide guidance and support as needed.</li>
	<li>Support organizational change by creating effective internal communication strategies and ensuring best practices are managed.</li>
	<li>Assist with the processing of employee leave requests, absences, and other administrative tasks related to employee relations.</li>
</ul>

Benefits:

<ul>
	<li>Oversees benefits management: Government-mandated benefits, salary package and benefits benchmarking.</li>
	<li>Ensure that compensation practices are up-to-date and in compliance with current Labor Law.</li>
	<li>HMO Addition and Deletion</li>
	<li>Flexibenefit Monitoring and Tracking</li>
	<li>HR activities</li>
</ul>

Administrative Oversight:

<ul>
	<li>Manage day-to-day administrative functions such as handling office supplies, creation of company ID, Tshirt, additional clerical support to ensure smooth HR operations.</li>
	<li>Oversee administrative tasks including permit and license renewals, and inventory management.</li>
	<li>Maintain and update employee 201 files, HR records, and ensure confidentiality and compliance.</li>
	<li>Keep all employee information, HR trackers, and internal databases consistently updated and accurate..</li>
</ul>

People & Culture Generalist

Cross-Channel Project Management 
• Lead and coordinate operational projects supporting ecommerce and retail: SOP rollout, system improvements, store-to-warehouse returns, reverse logistics, and fulfillment enhancements. 
• Develop project plans, timelines, and risk mitigation strategies. 
• Monitor project performance and ensure alignment between store operations, ecommerce teams, and warehouse functions.

 
Ecommerce Operations Support 
• Coordinate requirements between ecommerce platforms (TikTok Shop, Lazada, Shopee, Shopify, etc.) and warehouse/fulfillment teams. 
• Support integration projects for order syncing, stock updates, marketplace SLAs, and logistics partners. 
• Track fulfillment KPIs such as on-time dispatch, cancellation rate, return rate, and order aging.

 
Retail Store Operations Support 
• Facilitate communication between retail stores and warehouse/inventory teams for replenishment, pullouts, returns, and stock movements. 
• Ensure retail SOs, transfers, RTVs, and adjustments follow standardized workflows. 
• Support store rollout projects, merchandising cycles, and inventory counts. 
Process Improvement &amp; Standardization 
• Identify gaps between ecommerce, retail, and warehouse processes; propose and implement improvements. 
• Standardize SOPs for returns, reverse logistics, order processing, stock transfer, and quality checks. 
• Drive process automation and system optimization (OMS, WMS, ERP). 
Operational Coordination &amp; Issue Resolution 
• Act as single point of contact for escalations affecting order fulfillment, inventory variances, delivery delays, and system issues. 
• Facilitate daily or weekly cross-functional alignment (Ops Stand-ups). 
• Assist in root cause analysis (RCA) and ensure action items are closed on time.

 
Reporting &amp; Data Management 
• Track and analyze key operational metrics: 
o Ecommerce order fulfillment SLAs 
o Retail replenishment accuracy 
o Inventory accuracy and shrink 
o Return/Reverse logistics volume 
• Prepare performance dashboards and project status reports. 
• Provide data-backed recommendations for reducing delays and improving customer experience.

Project Management Specialist

Planning and Forecasting 

<ul>
	<li>Prepares overall roll-up and consolidation to generate full CIC financials and analysis, ensuring alignment with business objectives/directions and understanding the implications and drivers of changes as well as communication and presentation of results measured against plan, prior year and prior estimates.</li>
	<li>Provide CIC management with in-depth analysis of the financial statements vs Previous Estimate, Plan, Prior Year and other base comparison leading to the identification of risks and opportunities and recommendations for appropriate actions to address them.</li>
	<li>Ensures the accuracy, completeness, and reasonableness of all plan/forecast requirements to complete the full financial roll-up in a timely manner</li>
	<li>Ensures that the plan/forecast numbers are correct and consistent in all reporting systems</li>
	<li>Develop effective financial templates applicable to business models and requirements</li>
</ul>

Reporting and Analysis 

<ul>
	<li>Ensures that actual data are secured to the level that is relevant both in the vertical and horizontal analysis of the financials as well as in the reporting packages</li>
	<li>Provides insightful analytics on what happened and how this compares with the latest estimate, plan, last year figures and other base comparison</li>
	<li>Identifies gaps in the financial performance and how these gaps will impact the delivery of the balance-of-year and full year numbers</li>
	<li>Communicates and coordinates promptly any material deviation to plan/forecast and identifies any potential risks and/or opportunities</li>
	<li>Prepares and ensures that the monthly reporting package presents the correct figures and provides insightful analytics</li>
	<li>Organizes and controls all templates, schedules, reports, packages, presentation materials, references, and other supporting documents (soft or hardcopy), for common reference, and usage of the team and to different business units.</li>
	<li>Ensures all working templates, supporting schedules and information with links, formulas and logics are intact and saved in the shared folder for common reference, usage and easy update.</li>
</ul>

System Administration

<ul>
	<li>Act as administrator for consolidation and/or forecasting systems (e.g., Anaplan)</li>
	<li>Drive system enhancements and process automation to improve efficiency</li>
</ul>

Others

<ul>
	<li>Practices continuous improvement on the planning, forecast, and reporting processes (working templates &amp; reports) to leverage available tools and systems and to cater the needs of internal customers.</li>
	<li>Establishes strong and effective working relationships with the team and all business units counterparts.</li>
	<li>Other functions that may be required to ensure business continuity.</li>
</ul>

Financial Planning and Analysis Manager

Financial Planning &amp; Analysis - Assistant Manager 
 
Overall Objectives:

Ensures that the Business Unit plan/forecast is coherent and incorporates the directions and expectations of the management. Any risk therein is identified and discussed with the Business Unit management so that appropriate programs is crafted to address it if not mitigate the impact

Keeps the Business Unit management well informed of what’s driving their financial performance and knowledgeable of any gaps and the impact that these gaps have in the delivery of their plan/forecast

Ensures that all SBU numbers are correct and consistent across all reporting systems

Key Responsibilities:

Planning &amp; Forecasting

Ensures that the plan/forecast embodies the latest direction of the management and if there are any changes, such changes are identified and quantified

Ensures that known gaps in actual performance are addressed if not mitigated in the plan/forecast

Identifies potential areas of concern and aggressively seeks information to understand why it is in the plan/forecast

Ensures the accuracy, completeness, and reasonableness of all plan/forecast requirements to complete the full financial roll-up in a timely manner

Ensures that the plan/forecast numbers are correct and consistent in all reporting systems

Secures all assumptions and directions used in building the plan/forecast as well as the details behind the plan/forecast numbers

Reporting and Analysis

Ensures that actual data are secured to the level that is relevant both in the vertical and horizontal analysis of the SBU and BU financials as well as in the reporting packages

Provides insightful analytics on what happened and how this compares with the latest estimate, plan, and last year figures

Identifies gaps in the financial performance and how these gaps will impact the delivery of the balance-of-year and full year numbers

Communicates and coordinates promptly any material deviation to plan/forecast and identifies any potential risks and/or opportunities as a result

Prepares and ensures that the monthly reporting package presents the correct figures and provides insightful analytics

Others

Practices continuous improvement on the planning, forecast, and reporting processes to leverage available tools and systems

Provides analytics as often as deemed necessary in the completion of a project/program

Shares expertise to other members of the FP&amp;A team

Education: BS Accountancy, BS Management, BS Management Engineering

Desired: MBA, CMA or CPA

Financial Planning & Analysis Assistant Manager

<ul>
	<li>Lead the digital transformation initiatives implementation for Stark and CIC initiated projects, ensure system adoption &amp; optimization, and support the achievement of the approved business strategies.</li>
	<li>Validate &amp; deploy solutions based on business needs and ensure achievement of the approved initiative metrics while meeting required quality and compliance standards.</li>
	<li>Responsible in deploying system changes aligned with the approved architectural designs and business requirements.</li>
	<li>Support the team of Business Analysts and Data Owners in reviewing, cleansing, and validating master data.</li>
	<li>Ensure that established cloud care framework is followed; and lead / drive development of the incident, problem, and system change management capability.</li>
	<li>Communicate with stakeholders across the organization in terms of mitigating risk, and realization of committed business benefits.</li>
	<li>Support Business Unit stakeholders in managing organizational changes resulting from the implementation of digital transformation initiatives.</li>
	<li>Work with Business Process Owners, Subject Matter Experts, and Business End-Users in identifying operational changes thru data-driven analysis.</li>
	<li>Accountable and responsible in implementing all approved led digital &amp; technology initiatives for the entities.</li>
	<li>Support Business Unit stakeholders in managing organizational changes resulting from the implementation of Stark digital transformation initiatives.</li>
	<li>Lead the Stark &amp; CIC initiated projects and support delivery to ensure system availability, functional fit, and scalability for future usage growth</li>
	<li>Responsible in generating data analytics and reports based on the business information requirements</li>
	<li>Provide sound and timely, functional &amp; technical support on digital platform adoption, analytics &amp; artificial intelligence, and other business transformation issues, and deploy technology solutions that will ensure compliance and mitigate or eliminate risks.</li>
	<li>Recommend cost savings initiatives from data analytics and use of existing &amp; future technological tools</li>
	<li>Collaborate with CBSI IT and 3rd-party Service Providers in addressing business transformation concerns or issues and/or in implementing digital adoption initiatives aligned with the CIC short- and long-term business strategies.</li>
	<li>Inform and train relevant business units on the integrated digital customer solutions utilization pertaining to their functions to enable adoption, optimization, innovation, and expansion</li>
	<li>Keep abreast of changes or updates in digital platforms, analytics &amp; artificial intelligence, and data security that will impact the Company and its operations and advise management regarding the same</li>
	<li>Perform other tasks as may be assigned from time to time</li>
</ul>

Business Analyst

There’s More to LBC than Just Moving Boxes: LBC EXPRESS CAREERS

Here at LBC, it's not just about moving boxes, we expand our capabilities and engage in various activities. In LBC, we follow a Talent Management framework revolving around career development and succession planning, training, rewards and recognition and a fun, healthy and safe workplace.

We reward the Best of the Best through our prestigious Annual LBC Global Movers Awards. We promote engagement and wellness through our "EnJOY" programs. EnJOY is a play of words using Engagement and Joy, which aims to keep our employees engaged on the following facets: Me, Health, Family, and Money. We also have livelihood sessions for dependents to further aid in augmenting the household income of our employees.

We put our employees' health and safety first! LBC has strict safety protocols in place, acrylic sheets in branches, foot baths, disinfection stations, UV and HEPA filters in our big facilities... you name it to keep everyone safe. LBC is recognized as one of the few companies in the Philippines who provided COVID-19 vaccinations and boosters to their employees.

LBC cares not only for its employees but also its community. Through the LBC Foundation, we work to make a real difference in the lives of Filipinos by linking and bridging them to resources that will empower underserved communities across the country. The LBC Foundation has four main advocacies: education, environmental sustainability, community development and disaster relief. A huge part of the Foundation amplifies its mission through education by serving thousands of people, especially the young in marginalized and underprivileged communities to help foster learning, assist through scholarships and aid in the community development. The Foundation also extends to other projects by helping with environmental stewardship through tree planting and community clean-up drives. For calamities and even in the recent pandemic, the LBC Foundation is also there, helping in disaster relief, donations and ensuring upskilling and livelihood to communities needing aid, urgent assistance and even sustainability.

Through LBC Express job hiring, we help turn ambitions into reality.

LBC Express, Inc.

<ul>
	<li>The billing associate position is accountable for creating invoices and credit memos, issuing them to customers by all necessary means in a timely manner, and updating customer files. They must also research disputed invoices.</li>
</ul>

Duties and Responsibilities:

<ul>
	<li>Generates correct and complete billing invoice and submit to customers based on agreed billing cycle</li>
	<li>Input and capture all information needed for bill generation; maintain logs for all returned invoices.</li>
	<li>Contact and coordinate with customers in relation to their payment inquiries</li>
	<li>Process delinquent invoices</li>
	<li>Input data into the company software</li>
	<li>Record accounts receivable balance and payments.</li>
	<li>Resolve issues that might arise from events or actions that involve administrative functions, from the sale process, to billing of the client</li>
</ul>

Working condition:

<ul>
	<li>Monday to Saturday</li>
	<li>Located at KM23 West Service Road, Cupang, Muntinlupa City</li>
</ul>

Billing Associate

This role combines strategic thinking and creativity with data backed insights to build stronger customer relationships, using tools that help us understand, segment, and connect with people more meaningfully across different brands.

<ul>
	<li>Lead the planning and execution of lifecycle programs across onboarding, growth, reactivation, and win-back</li>
	<li>Use customer insights to shape timely, relevant, and personalized communications</li>
	<li>Steer the use of customer data and engagement platforms to deliver the right messages to the right audiences</li>
	<li>Collaborate with brand, content, and analytics teams to deliver campaigns that drive real impact</li>
	<li>Establish and monitor key lifecycle KPIs to optimize performance and improve customer connection</li>
</ul>

<ol>
	<li>Lifecycle Campaign Planning &amp; Execution</li>
</ol>

<ul>
	<li>Develop and manage communication flows tailored to different stages of the customer journey</li>
	<li>Design journeys that respond to behavior, preferences, and signals in real time</li>
	<li>Ensure all lifecycle messaging aligns with each brand’s voice, value proposition, and customer experience goals</li>
</ul>

2. Insight-Driven Personalization

<ul>
	<li>Analyze customer behavior and campaign performance to develop smarter targeting and messaging strategies</li>
	<li>Use segmentation and journey data to tailor communications to different customer groups</li>
	<li>Generate actionable insights to improve engagement, retention, and customer lifetime value</li>
</ul>

3. Platform Stewardship (Customer Tools &amp; Data)

<ul>
	<li>Manage day-to-day use of customer engagement and data platforms – where audiences are built, automations are set, and campaigns are deployed</li>
	<li>Ensure clean, usable, and integrated customer data to support relevant communications</li>
	<li>Work with marketing, digital, and tech teams to improve system flows and enhance message delivery</li>
</ul>

4. Cross-Functional Collaboration

<ul>
	<li>Partner with creative, brand, and channel teams to execute lifecycle campaigns that fit each platform’s objectives</li>
	<li>Align with analytics, eCommerce, and category teams to time communications with business activities and customer behavior</li>
	<li>Support integrated marketing plans with audience-first lifecycle strategies</li>
</ul>

5. Customer-Centric Strategy

<ul>
	<li>Champion a customer-first mindset, ensuring every message adds value and relevance</li>
	<li>Respond to customer feedback and behavior changes with adaptive lifecycle content</li>
	<li>Support all CTC platforms in delivering more thoughtful, personalized experiences</li>
</ul>

Kalibrr Job Search

Featured Jobs

Top 50 Employers Jobs

Remote Jobs

Hybrid

Fresh Grads

All Jobs

New Jobs

Internship and Junior Level Jobs

High Paying Jobs

IT and Software

Sales and Marketing

Accounting and Finance

Senior Level Jobs