PT Galileo Indonesia Perdana, juga dikenal sebagai Galileo Indonesia, didirikan pada tahun 1997 sebagai mitra operator lokal dari Travelport Global untuk Indonesia. Berkantor pusat di Jakarta dan diikuti dengan memiliki dua kantor cabang di Medan dan Surabaya pada tahun 2000 dan 2002.

Pada tahun 2019, Galileo Indonesia melanjutkan pertumbuhannya setiap tahun, ditandai dengan perolehan pangsa pasar sebesar 40%, terutama untuk segmen Free Individual Traveler (FIT). Hari ini, Galileo Indonesia, yang mengusung tagline “mitra teknologi perjalanan Anda” tetap berkomitmen untuk selalu menawarkan produk, layanan dan solusi terbaik kepada pelanggan setia pengguna Galileo Indonesia di seluruh Indonesia.

Eksistensi perusahaan didukung oleh perusahaan terafiliasi seperti: ATI Business Group sebagai mitra fare loader, PT. Sentra Solusi Indonesia (SSI) sebagai mitra strategis sistem mid-back office dan PT. Mitra Abadi Solusi yang mendukung jaringan dan koneksi datanya.

PT. Galileo Indonesia Perdana (Travelport Indonesia)

<ul>
	<li>Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction.</li>
	<li>Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate solutions. </li>
	<li>Collaborate with other support team members or departments to resolve complex issues or escalate problems that require specialized attention. Work closely with Network Operation Centre (HQ) to communicate customer feedback and suggest improvements.</li>
	<li>Ensure a high level of customer satisfaction and maintain professionalism, empathy, and effective communication skills. Handle all customers with patience and resolve conflicts in a calm and professional manner.</li>
	<li>Stay up-to-date with data center knowledge and enhancements to provide accurate and timely information to customers. Participate in training programs, workshops, or certifications to enhance technical skills and customer support abilities.</li>
	<li>Provide/deliver training programs/workshops for customers (online/off-site/on-site) according to standard modules applicable.</li>
	<li>Provide first-level IT support including troubleshooting hardware, software, and network issues as well as assisting with system access, installation, and configuration.</li>
	<li>Log and track IT incidents using the ticketing system, ensuring timely follow-up and resolution or escalation to relevant IT teams if necessary.</li>
	<li>Support the setup and maintenance of IT equipment such as computers, printers, and peripherals for both internal teams and customer-facing environments.</li>
</ul>

GDS Helpdesk Support [Hokkien Speaker]

PT. Jagoan Maju Bersama merupakan perusahaan manajemen di bidang Food & Beverage (F&B) yang berfokus pada pengembangan bisnis, kualitas layanan, dan pengembangan sumber daya manusia.

Kami hadir untuk menciptakan ekosistem F&B yang profesional, bertumbuh, dan berkelanjutan melalui pengelolaan operasional yang terstruktur, pemanfaatan teknologi, serta pengembangan potensi setiap individu.

Kami percaya bahwa pertumbuhan bisnis berjalan seiring dengan pertumbuhan manusia. Karena itu, PT. Jagoan Maju Bersama  membangun ruang bagi team untuk berkembang dan membangun karier, membantu partner mengelola bisnis secara profesional dan mandiri, serta menghadirkan produk dan layanan yang relevan dan berkualitas bagi customer.
PT. Jagoan Maju Bersama — Growing People, Building Businesses, Creating Impact.

PT Jagoan Maju Bersama

Job Description

<ul>
	<li>Mengelola dan memastikan seluruh operasional kitchen berjalan lancar, efektif, dan sesuai SOP.</li>
	<li>Memastikan kualitas makanan, standar rasa, kebersihan, serta konsistensi produk tetap terjaga.</li>
	<li>Mengatur dan mengarahkan tim kitchen dalam menjalankan pekerjaan sehari-hari.</li>
	<li>Mampu bekerja langsung di area kitchen (hands-on) serta memahami alur kerja operasional kitchen.</li>
	<li>Melakukan monitoring stock, penggunaan bahan, waste, dan food cost/COGS.</li>
	<li>Memahami dan mampu menggunakan Microsoft Excel/Google Sheets untuk kebutuhan monitoring dan reporting operasional.</li>
	<li>Melakukan evaluasi terhadap kendala operasional dan mencari solusi secara cepat dan logis.</li>
	<li>Berkomunikasi dan berkoordinasi dengan tim maupun divisi terkait secara terbuka dan profesional.</li>
	<li>Terbuka terhadap arahan, mau belajar, serta mampu beradaptasi dengan perubahan kondisi operasional.</li>
	<li>Menjaga kedisiplinan, tanggung jawab, kejujuran, dan ketegasan dalam memimpin tim.</li>
</ul>

Attention to Detail

Time Management

Cooking

Critical Thinking

Leadership skills

Microsoft / MS Excel

Head Chef

Jobdesc:

1. Memimpin tim restoran, termasuk dapur (head chef) dan pelayan (captain floor lt.1 &amp; 2).

2. Mengatur jadwal kerja, memastikan kelancaran operasional restoran, dan menjaga kualitas makanan dan pelayanan.

3. Menangani keluhan pelanggan, memberikan layanan yang ramah dan profesional, dan memastikan kepuasan pelanggan.

4. Melakukan kontrol stok, memastikan ketersediaan bahan baku, dan mengelola inventaris restoran (termasuk mengusahakan barang yang dibutuhkan urgent).

5. Menyusun laporan harian, mingguan, atau bulanan terkait operasional restoran.

6. Memberikan pelatihan dan pembinaan untuk tim restoran, baik tim baru maupun tim yang sudah ada.

7. Berkoordinasi dengan manajemen pusat, penyedia, dan pihak terkait lainnya.

8. Melakukan evaluasi kinerja karyawan dan memberikan umpan balik.

Supervisor Outlet

Bertanggung jawab dalam mengkoordinasikan seluruh tim outlet serta memahami alur kerja dan tanggung jawab baik di area Floor maupun Kitchen. Memastikan seluruh operasional berjalan lancar, efisien, dan sesuai dengan standar perusahaan, mulai dari pelayanan customer, kesiapan dan kualitas produk, kebersihan, hingga koordinasi antar-area.

Dapat membantu operasional ketika dibutuhkan, menyesuaikan cara kerja sesuai dengan situasi dan kondisi operasional dan mampu mengambil keputusan dan menyelesaikan kendala operasional secara tepat dan efektif.

Outlet Manager

Founded in 2015, Mamikos started by introducing a matching platform then our service has evolved to a full-stack property management equipped with property management technology to ensure a seamless experience for both tenants and property owners. Our mission is to make a better standard of kos (property tech) industry for both kos owners & tenants.

We have helped millions of people to find their “home” away from home while pursuing their dreams to study or work. In 2022, we have achieved 7 million monthly active users and >200,000 listed properties in our platform that makes us the no. 1 property tech company in Indonesia.

We imagine ourselves as a door for people to achieve their dreams. We are creating a welcoming and inclusive environment that provides opportunities for everyone to succeed and achieve their dream through hard work and determination. We're dedicated to opening up every possibility for our team members to achieve their dreams.

We are Mamikos, we open the door to every dream.

Join our awesome Mamiteam and visit our website www.mamikos.com/career
And also keep up with our exciting journey:
Instagram: www.instagram.com/@insidemamikos
Medium: www.medium.com/@insidemamikos 

Mamikos

<ul>
	<li>Conducting property survey processes in accordance with existing SOPs, including checking the completeness of facilities and buildings, inspecting each room and public facility, as well as performing a final inspection of the property. In addition, taking property photos for listing purposes, scheduling survey visits, and inputting survey results into the platform as per the SOP</li>
	<li>Coordinating with the owner and internal teams in preparing for property transformation, conducting on-site supervision on property transformation work, ensuring that all facilities and building conditions are ready to be occupied and live on the platform.</li>
	<li>Make a list of the procurement of items for kos singgahsini and apik and providing items according to the specified timeline.</li>
	<li>Checking the properties that have completed the cooperation contract for the offboarding process and carrying out the asset property retrieval</li>
	<li>Handling complaints from owner and tenant on managed properties, resolving complaints effectively and efficiently, making the level of satisfaction with complaints good.</li>
	<li>Regularly updating the status data on room readiness and availability, recording tenant information, and, if necessary, conducting routine inspections of property facilities to ensure they are always available and functioning properly (such as air conditioning, Wi-Fi, and laundry). This also includes ensuring room cleanliness is maintained and checking and recording any non-functioning facilities</li>
	<li>Provide service standardization training to operator and reviewing operator performance.</li>
	<li>Reviewing the condition of the property and property facilities and propose an action to improve the quality of the property and submit operational needs for properties that have special cooperation</li>
	<li>Providing reporting according to standards.</li>
</ul>

Hospitality Assistant Lead [Yogyakarta]

● Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction. 
● Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate solutions. 
● Collaborate with other support team members or departments to resolve complex issues or escalate problems that require specialized attention. Work closely with Network Operation Centre (HQ) to communicate customer feedback and suggest improvements. 
● Ensure a high level of customer satisfaction and maintain professionalism, empathy, and effective communication skills. Handle all customers with patience and resolve conflicts in a calm and professional manner. 
● Stay up-to-date with data center knowledge and enhancements to provide accurate and timely information to customers. Participate in training programs, workshops, or certifications to enhance technical skills and customer support abilities. 
● Provide/deliver training programs/workshops for customers (online/off-site/on-site) according to standard modules applicable. 
● Provide first-level IT support including troubleshooting hardware, software, and network issues as well as assisting with system access, installation, and configuration. 
● Log and track IT incidents using the ticketing system, ensuring timely follow-up and resolution or escalation to relevant IT teams if necessary. 
● Support the setup and maintenance of IT equipment such as computers, printers, and peripherals for both internal teams and customer-facing environments.

GDS Helpdesk Support

Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.

PT Binajasa Sumber Sarana (BSS Recruitment)

Tanggung Jawab:

<ul>
	<li>Memimpin dan memastikan seluruh kegiatan operasional kawasan berjalan efektif, aman, dan sesuai standar.</li>
	<li>Mengembangkan strategi operasional untuk meningkatkan visitor satisfaction, operational efficiency, dan profitability.</li>
	<li>Mengawasi seluruh fungsi operasional, termasuk customer service, facility, maintenance, security, cleanliness, dan supporting operations.</li>
	<li>Menetapkan serta memastikan implementasi SOP dan standar pelayanan di seluruh area.</li>
	<li>Mengelola manpower planning, performance management, dan pengembangan tim.</li>
	<li>Mengontrol operational budget, biaya operasional, dan penggunaan sumber daya.</li>
</ul>

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