PT Computrade Technology International (CTI Group) has been focused on distributing and providing IT solution for Indonesian’s enterprises and SMBs since 2003. For more than a decade, we’ve created differences through technology by collaborating with numerous well-known worldwide IT brands. With a strong vision to be the most preferred IT infrastructure provider in the Southeast Asia, together with our dedicated and hardworking team, today, we have become a multinational company with two abroad regional offices located in Malaysia and Philippine.

Supported by hundreds of professionals and skillful digital talents, we’ve been trusted by countless of businesses across industries to help them unleash their business potential by using technology and bring their business to the next level to keep competitive. Today, CTI Group is one of the leading distributors and provider of IT solutions in Indonesia.

CTI Group

<ul>
	<li>Drive business growth by identifying opportunities, developing customer relationships, and expanding market coverage.</li>
	<li>Lead and develop the sales team to achieve business objectives and revenue targets.</li>
	<li>Manage the end-to-end sales cycle, from opportunity identification to deal closure.</li>
	<li>Collaborate with internal teams, partners, and principals to deliver business solutions and maximize customer satisfaction.</li>
</ul>

Sales Team Leader

﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿PT Trimegah Sekuritas Indonesia Tbk (the Company) was established on May 9, 1990 under the name PT Trimulya Securindolestari based on Deed No. 64 dated May 9, 1990, which subsequently changed to PT Trimegah Securindolestari on May 28, 1990 based on Deed No. 227 dated May 28, 1990. The deeds were made before Rachmat Santoso, S.H., Notary in Jakarta, and have been announced in State Gazette of the Republic of Indonesia No. 80 dated October 5, 1990, Supplement No. 3832. The Company earned Broker-Dealer License and Underwriting License from Bapepam & LK (now the Financial Services Authority) in 1992 and 1993.

On October 12, 1999, the Company changed its name to PT Trimegah Securities Tbk based on Deed No. 17 dated October 12, 1999 made before Fathiah Helmi, S.H., Notaris in Jakarta and have been announced in State Gazette of the Republic of Indonesia No. 90 dated February 1, 2000, Supplement No. 522, and on January 31, 2000 the Company listed its shares on the Jakarta Stock Exchange (now the Indonesia Stock Exchange) with the stock code “TRIM”.

On January 31, 2011, PT Trimegah Asset Management, subsidiary of the Company, earned its business license as Investment Management Company. PT Trimegah Asset Management provides a variety of equity, balanced, fixed income and money market funds tailored to the needs of corporate clients, financial institutions and pension funds.

To comply with the Financial Services Authority Regulation No. 20/POJK.04/2016 on the Licensing of Securities Companies that Undertake Business Activities as Underwriters and Broker-Dealers, effective as of July 29, 2016, the Company changed its name to PT Trimegah Sekuritas Indonesia Tbk based on Deed No. 70 dated June 20, 2016 made before Fathiah Helmi, S.H., Notary in Jakarta.

Equity Trading Division provides equity sales service in primary market and equity brokerage service in secondary market for retail and institutional clients. Fixed Income Trading Division provides fixed income securities sales service in primary market and fixed income securities brokerage service in secondary market such as Government Bonds, corporate bonds, Retail Government Bond, Retail Savings Bond, Retail Sharia Government Bond, and Savings Sharia Government Bond. Investment Banking Division provides equity and fixed income securities underwriting service as well as financial advisory service, including merger & acquisition, divestment, valuation, due diligence, corporate restructuring and financing and arranger.

Starting April 2014, the Company also conducts activity as Mutual Fund Selling Agent for retail clients. To complete the services, the Company also provides online transaction facility for retail clients to invest in equity and mutual funds.

On December 6, 2017, the Company earned Approval for Other Business Activity as Arranger, and Approval for Other Business Activity as Financial Advisor on September 21, 2018.

PT Trimegah Sekuritas Indonesia Tbk is Securities Company Member of the Indonesia Stock Exchange. PT Trimegah Sekuritas Indonesia Tbk and PT Trimegah Asset Management are licensed, registered and supervised by the Financial Services Authority.

Mission
Educate and create wealth for the community through unique and professional investment experience

Vision
Be most preferred destination for financial services in the region

Core Values
 Integrity - Zero-tolerance policy for issues of integrity
Client-First - Consistent mindset to prioritize clients need over our own
Excellence - Commitment to delivering the highest quality product in all we do
Fairness - Give credit where it is due, own up to mistakes, think of others
Creativity - Creativity creates advantage; have courage to speak out

Trimegah Sekuritas Indonesia

<ul>
	<li>Development and maintain the infrastructure: DevOps engineers are responsible for creating and managing the infrastructure needed to support software development and deployment. This includes designing, configuring, and maintaining servers, networks, storage, and other infrastructure components.</li>
	<li>Automate processes: DevOps engineers use automation tools like Ansible, Puppet, or Chef to automate tasks like software deployment, configuration management, and testing. They also develop and maintain scripts and code to automate processes and tasks.</li>
	<li>Collaborate with cross-functional teams: DevOps engineers work closely with development, testing and support team to ensure that software applications are developed and deployed smoothly. They collaborate on code changes, help troubleshoot issues, and ensure that applications are deployed in a timely and efficient manner.</li>
	<li>Implement and manage security policies: DevOps engineers are responsible for implementing and managing security policies and procedures to ensure the safety and integrity of the software applications and data. This include identifying potential security threats, implementing security measures, and monitoring for security breaches.</li>
	<li>Continuously improve processes: DevOps engineers are always looking for ways to improve the software development and deployment process. They analyze performance metrics and other data to identify areas for improvement and work to implement changes that increase efficiency and reduce errors.</li>
	<li>Problem-solving and troubleshooting skills: DevOps engineers should be able to troubleshoot issues quickly and effectively and have experience working with monitoring and logging tools like New Relic, Splunk, or Dataog to identify and resolve problems.</li>
</ul>

DevOps engineers

CODE.ID was previously a business unit of INTEGRASI, a system integrator that also provided software services established in 1999. In 2014, CODE.ID becomes an independently run company which currently has around 100 passionate developers with a myriad numbers of skill sets. 

CODE.ID has been established since 1999 and became a publicly listed company in Jakarta Stock Exchange in 2001 - as PT Integrasi Teknologi Tbk. It was back to be a private company in 2007.


Our Success Stories:

We successfully developed, deployed, and supported Information Technology Infrastructure for Komisi Pemilihan Umum (KPU) or the National Election Commission in 2004. We developed the election application and also distributed, installed, and  supported (7x24 hour) two data centers and 8000 VPN connected personal computers in 5,000 locations in the cities, rural areas, and remote areas all over Indonesia.

Code.id

Data Service Operator

<ul>
	<li>Kualifikasi pendidikan minimal D3 bidang teknik informatika, sistem informasi, ilmu komputer, teknologi informasi, statistika, matematika, teknik industri atau jurusan setara terkait bidang studi Information Technology.</li>
	<li>Pengalaman kerja minimal 2 tahun di bidang data operation atau development.</li>
	<li>Pengalaman dan menguasai pengelolaan infrastructure configuration (server &amp; network) serta OS configuration pada Linux dan Windows Server.</li>
	<li>Menguasai ekosistem containerized seperti Docker dan Kubernetes. Untuk level Senior dilengkapi dengan Certification System Administrator atau Kubernetes Administrator Certification.</li>
	<li>Pengalaman dan menguasai platform database pada level advanced/professional: MS SQL, PostgreSQL, MariaDB, MongoDB, Redis, dan Apache HBase.</li>
	<li>Menguasai query dan optimasi SQL &amp; NoSQL pada clustered maupun non-clustered database.</li>
	<li>Pengalaman dan menguasai Web Server, API, Tableau Server, dan Microsoft Reporting Services, termasuk konfigurasi high availability dan clustering. Menguasai pengelolaan API, termasuk API berbasis GraphQL.</li>
	<li>Menguasai configuration dan optimasi platform data berbasis web server, API, serta containerized API platform.</li>
	<li>Menguasai proses automasi (monitoring, alert, notification, analisis) untuk platform web server, API, Tableau Server, dan Microsoft Reporting Service.</li>
	<li>Menguasai teknologi CI/CD seperti Jenkins dan Bamboo.</li>
	<li>Menguasai teknologi automasi seperti Ansible.</li>
	<li>Menguasai performance improvement dan tuning pada platform data berbasis web server, API, Tableau Server, Microsoft Reporting Service, maupun server.</li>
	<li>Mampu melakukan analisis data growth dan traffic service untuk memberikan rekomendasi capacity planning dan capacity management.</li>
	<li>Mampu menyusun dan mempresentasikan analisis, rekomendasi, dan insight terkait aplikasi berbasis web, API, maupun containerized API, kepada tim teknis maupun non-teknis dalam bentuk presentasi, dokumen, atau laporan berkala.</li>
	<li>Melakukan pengecekan detail pada object platform aplikasi (web, API, Tableau Server, Microsoft Report Server, dan containerized API) untuk mengidentifikasi isu atau potensi problem.</li>
</ul>

Data Pipeline Operator

<ul>
	<li>Kualifikasi pendidikan minimal D3 bidang teknik informatika, sistem informasi, ilmu komputer, teknologi informasi, statistika, matematika, teknik industri atau jurusan setara terkait bidang studi Information Technology.</li>
	<li>Mempunyai sertifikasi Control M basic, CDMP, Azure DP 900, SQL Intermediate atau sertifikat data management sejenis adalah nilai tambah.</li>
	<li>Pengalaman kerja minimal 2 tahun di bidang data operation atau development. Pengalaman dalam mengelola infrastruktur configuration (server &amp; network), OS configuration (Linux &amp; Windows servers).</li>
	<li>Pengalaman menguasai di level intermediate terkait platform database (MS SQL, Postgresql, IBM DB2, Elasticsearch, MariaDB, MongoDB, Apache HBASE, Hive &amp; Impala, HDFS, TigerGraph / Graph Database).</li>
	<li>Menguasai query dan optimasi SQL &amp; NOSQL (database cluster &amp; non-cluster) Pengalaman dan menguasai operasional data streaming berbasis Confluent Kafka dan Qlik CDC</li>
	<li>Menguasai configuration dan optimasi platform data (high availability dan clustering) Mampu menyusun dan mempresentasikan analisa, rekomendasi &amp; insight terkait sistem database secara keseluruhan kepada tim teknis dan bisnis atau nonteknis dalam bentuk presentasi, dokumen, atau reguler report</li>
	<li>Melakukan pengecekan di level detail object platform dan database untuk mengidentifikasi suatu atau potensi issue / problem.</li>
</ul>

Data Platform atau Service atau Pipeline Operator

We believe that the best and most successful people are 'students' of their fields who are find happiness in the constant pursuit of growth, professionally and personally - a lifelong learner. The faster the world around us changes, the more important it is to be a lifelong learner in order to stay competitive.

Lifelong learning comprises four soft skills (Communication, Critical Thinking, Collaboration, Creativity) and four mindset attributes (Curiosity, Initiative, Persistence, Adaptability). All of these are relevant across disciplines and professions.

Gentem Indonesia Lifelong Learning (GILL) Group's mission is to cultivate lifelong learning from an early age in order to increase the competitiveness of Indonesians. GILL delivers premium, efficacious learning outcomes through exclusive partnerships with world-leading content providers and is heavily technology-enabled under separately branded businesses - Wall Street English, Genstarkids, and INDIES (Independent International Education Solutions).

GILL Group was established with the acquisition of the Wall Street English Indonesia business in 2016 and now has over 5,000 active members learning online and in-center across its 11 locations. Genstarkids was launched in October 2025 with the first studio in Bintaro and the second in Cikarang. INDIES was soft-launched in June 2024.

GILL also provides IELTS test prep courses as well as business english courses (professional skills) to both retail and corporate customers. Our corporate customers include blue-chip multinational companies as well as large local conglomerates.

Gentem Indonesia Lifelong Learning Group

What You’ll Be Doing:

<ul>
	<li>Financial Statement Closing: Making journal entries, reconciliations, and month-end closing to ensure timely and accurate financial reporting.</li>
	<li>Tax Compliance &amp; Preparation: Manage tax filings, stay updated on regulations, and ensure compliance.</li>
	<li>General Ledger &amp; Reconciliation: Maintain accurate financial records and resolve discrepancies efficiently.</li>
	<li>Preparing Management statement.</li>
	<li>Prepare and Maintain Daily Collection Report (Receivables Function) and checking MDR.</li>
	<li>Review Sales Exception. </li>
	<li>Review fix asset register and checking to site.</li>
	<li>Manage and Mentor Finance, Accounting, Tax as well as Resolving complex issues including: Payment, Receivables, and others.</li>
	<li>Other Adhoc projects: Budget, Corporate Income Tax, License and others.</li>
</ul>

Finance Accounting and Tax Manager

Are you eager to kickstart your career in sales and make an impact? Do you want to earn money by selling? Do you thrive on building relationships and meeting targets? Wall Street English Indonesia is looking for driven, enthusiastic individuals to join our team as Sales Consultant. If you're ready to grow, develop your sales skills, and wants to earn up to 30 million, we want you!

✨ What You'll Be Doing:

<ul>
	<li>Consult with Potential Customers: Engage with prospects and effectively communicate the value of our offerings to convert them into loyal customers.</li>
	<li>Achieve Sales Targets: Stay motivated and target-driven, working towards meeting and exceeding personal sales goals.</li>
	<li>Build Lasting Relationships: Maintain strong, long-term relationships with customers to encourage referrals and renewals, ensuring high customer satisfaction.</li>
</ul>

🎉 Why You'll Love Working Here:

<ul>
	<li>Career Growth: We love promoting from within! Your hard work will be recognized, and there’s always room to grow.</li>
	<li>Competitive Salary &amp; Benefits: Earn up to 30 million with competitive pay, health insurance, and other perks.</li>
	<li>A High-Performance Culture: Join a team that thrives on challenges, rewards ambition, and pushes boundaries.</li>
	<li>Job Security: No layoffs in the past three years—we’re a company you can count on.</li>
	<li>Collaborative Work Environment: Work alongside talented, driven individuals in a culture built on teamwork and communication.</li>
</ul>

Sales Consultant Jakarta

R17 Group is a holding company that integrates cutting-edge technology across its diverse portfolio, focusing on Information Technology (IT) and Manufacturing. By leveraging innovative technological solutions, we drive operational efficiency and create market differentiation, ensuring our businesses remain competitive and lead in their respective industries. Our commitment to technology is central to our strategy, helping us unlock new opportunities and achieve excellence. With a vision focused on progress and innovation, R17 Group continues to shape the future across these key sectors.

R17 Group

<ul>
	<li>Utilize networking and prospecting skills to generate leads and identify strategic solutios based sales opportunities. </li>
	<li>Manage sales life-cycle for all accounts.</li>
	<li>Collaborate with key stakeholder to move opportunities through funnel to successful closure.</li>
	<li>Attains revenue and margin objectives.</li>
	<li>Proactively identifies and solves business problem faced by customer by providing subject matter expertise.</li>
	<li>Anticipates market and competitive actions and build strategies to win and grow.</li>
	<li>Directly report to Chief of Sales and Marketing.</li>
</ul>

Senior Sales Account Manager

<ul>
	<li>Help prepare, coordinate, and ensure the suitability of information in the Annual Report &amp; Sustainability Report</li>
	<li>Perform Financial Statement Analysis for Annual Report &amp; Sustainability Report</li>
	<li>Collect required supporting data including Macro and Microeconomic data</li>
	<li>Proofreading and editing to ensure high editorial standards are met across all content of the Report</li>
	<li>Carry out media monitoring from various media</li>
	<li>Perform various administrative duties</li>
</ul>

Internship Corporate Secretary

What is it like working at Kitabisa? 

About us 
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.


What we value 
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.


Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Kitabisa

About the Role

We're looking for a motivated and detail-oriented Account Executive Intern to join our team in a hybrid working arrangement. In this role, you'll support the Account Executive/Partnerships team in managing relationships with corporate partners, NGOs, fundraisers, and campaign organizers, helping ensure smooth onboarding, communication, and account performance across Kitabisa's partner network. This is a great opportunity to learn the fundamentals of account management, client relations, and partnership operations within a fast-growing social impact tech company.

Job Description / Responsibilities

<ul>
	<li>Assist in managing day-to-day communication with existing and prospective partners (corporates, NGOs, foundations, or campaign organizers)</li>
	<li>Support the onboarding process for new partners and fundraising campaigns</li>
	<li>Help prepare proposals, partnership decks, and account performance reports</li>
	<li>Coordinate with internal teams (marketing, finance, operations) to ensure partner needs and campaign requirements are met</li>
	<li>Monitor and track account/campaign progress, flagging issues or opportunities for improvement</li>
	<li>Conduct research on potential partners, industries, and market trends to support business development efforts</li>
	<li>Assist in maintaining accurate records of partner accounts, communications, and agreements in internal systems</li>
	<li>Support the team in organizing meetings, calls, and follow-ups with partners</li>
	<li>Perform other ad hoc administrative and account support tasks as needed</li>
</ul>

What You'll Gain

<ul>
	<li>Hands-on experience in account management and partnership operations at Indonesia's leading crowdfunding platform</li>
	<li>Mentorship and guidance from experienced account/partnership professionals</li>
	<li>Exposure to cross-functional teams including marketing, operations, and finance</li>
	<li>A monthly internship allowance/stipend</li>
	<li>The opportunity to contribute to meaningful social impact work</li>
</ul>

Account Executive Intern

About the Role

We're looking for a Senior Fullstack Engineer who can design and ship end-to-end product features — from database schema to polished UI — with a strong command of AI integration. You'll be embedded in a cross-functional team working on high-impact Insurance features, collaborating with product, design, and data to deliver scalable, production-grade systems.

You're not just writing code; you're shaping architecture decisions, mentoring peers, and actively leveraging AI tooling to raise team velocity.

Core stack: Golang · PostgreSQL · Next.js · LLM/AI Integration · Docker

 

What You'll Do

<ul>
	<li>Design and build production-grade REST / gRPC APIs in Go — clean architecture, testable, observable</li>
	<li>Own the data layer: schema design, complex queries, indexing strategies, and migrations in PostgreSQL</li>
	<li>Deliver full-featured Next.js UIs using App Router, Server Components, and TypeScript — from feature spec to production</li>
	<li>Integrate LLM/AI capabilities into product features — prompt engineering, RAG pipelines, embeddings, or agentic workflows</li>
	<li>Contribute to system design discussions and drive architectural decisions for new features</li>
	<li>Write thorough tests (unit, integration, e2e) and uphold code quality through reviews</li>
	<li>Collaborate with product and design to break down complex requirements into clear technical specs</li>
	<li>Mentor mid-level and junior engineers through code reviews and pair sessions</li>
</ul>

Who You Are

<ul>
	<li>You ship with ownership — you don't hand off a ticket and wait; you follow it to production. You're curious about AI not as a buzzword but as a genuine tool that changes what teams can build. You write code that your future self and teammates won't hate.</li>
	<li>Strong communicator — can explain technical tradeoffs to non-engineers</li>
	<li>Pragmatic about perfectionism — knows when to polish and when to ship</li>
	<li>Self-directed with minimal hand-holding in ambiguous problem spaces</li>
	<li>Genuinely excited about AI tools and actively uses them in day-to-day work</li>
	<li>Willing to work from office at South Jakarta</li>
</ul>

Senior Fullstack Engineer

PT BFI Finance Indonesia Tbk (BFI Finance) is one of the long-established pioneers in the financing sector in Indonesia. Founded in 1982, BFI Finance is recognized as a company with a wide network, supported by more than 200 financing outlets across provinces. In 1990, the Company became one of the first multifinance companies to list its shares on the Jakarta Stock Exchange and Surabaya Stock Exchange (both now known as IDX), with the ticker code BFIN.

PT BFI Finance Indonesia Tbk

<ul>
	<li>Menawarkan kembali pinjaman ke nasabah yang pernah menjadi konsumen BFI untuk product Motor.</li>
	<li>Menganalisa kembali kelayakan calon nasabah BFI yang pernah mengajukan pinjaman di BFI .</li>
	<li>Melakukan folow-up database yang diberikan dari Telesales, dan melakukan visit terhadap konsumen RO.</li>
</ul>

Marketing Repeat Order Branch Jakarta Selatan 3 Kalibata

Kalibrr’s mission is to help transform the way organizations hire great talents, and talents find meaningful career opportunities. Through our portfolio of technologies and services, we’re building a company that connects millions of individuals with world-class businesses, that helps forge strong recruiter - candidate relationships, and ultimately humanizes the entire hiring and career discovery experience. 

Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals.


Kalibrr 

About the Role

Kalibrr Indonesia is looking for a proactive and people-oriented Customer Success Supervisor to lead day-to-day customer success operations and ensure an excellent experience for our clients.

In this role, you will oversee client relationships, support the development of customer success strategies, and guide the team to improve customer satisfaction, retention, and operational excellence. In addition to maintaining strong client relationships, this role is also expected to identify business opportunities, support account growth, and contribute to revenue expansion through upselling and client engagement initiatives.

Responsibilities

1. Customer Success &amp; Client Retention

<ul>
	<li>Ensure high levels of customer satisfaction by responding to client needs effectively and professionally</li>
	<li>Develop and execute customer success initiatives to improve retention and long-term client relationships</li>
	<li>Handle escalations and provide solutions for client concerns or operational issues</li>
	<li>Monitor customer health and proactively identify areas for improvement</li>
</ul>

2. Client Relationship Management &amp; Account Growth

<ul>
	<li>Oversee onboarding processes to ensure a smooth and positive client experience</li>
	<li>Build and maintain strong relationships with key clients and stakeholders</li>
	<li>Understand client hiring needs and provide strategic recommendations and support</li>
	<li>Identify upselling, cross-selling, and account growth opportunities</li>
	<li>Support commercial discussions, renewal processes, and account expansion initiatives</li>
	<li>Conduct regular check-ins and business reviews with clients when necessary</li>
</ul>

3. Team Supervision &amp; Operations

<ul>
	<li>Supervise and support Customer Success team members in daily operations</li>
	<li>Ensure service quality, responsiveness, and operational standards are consistently maintained</li>
	<li>Assist in setting team priorities, workflow management, and performance monitoring</li>
	<li>Support coaching and development of team members</li>
</ul>

4. Data Analysis &amp; Process Improvement

<ul>
	<li>Analyze customer feedback, operational data, and success metrics to identify trends and improvement opportunities</li>
	<li>Prepare reports and insights for management regarding customer performance, retention, and account growth</li>
	<li>Identify and implement improvements to customer success processes and tools</li>
	<li>Collaborate with Sales, Marketing, Product, and Operations teams to align customer success initiatives with company goals</li>
</ul>

Customer Success Supervisor

CARE Technologies is a leading insurance technology company and one of the pioneers in Indonesia to develop and launch both desktop-based and web-based applications specifically designed for the General Insurance industry.

Established on February 20, 2006, and headquartered in Tebet, South Jakarta, CARE Technologies has been committed to delivering innovative and reliable technology solutions that support the digital transformation of insurance businesses. In 2010, CARE Technologies became one of the first companies in Indonesia to introduce an Enterprise General Insurance Application, a platform that continues to evolve and support the growing needs of the insurance industry.

With a team of more than 180 highly skilled professionals, including IT Consultants, Business Analysts, Project Managers, and Software Developers, CARE Technologies continuously delivers leading solutions and services to our clients.

Today, CARE Technologies serves the majority of General Insurance companies in Indonesia, with approximately 80% of the market utilizing CARE solutions. Our international footprint continues to expand, with successful implementations and clients across Thailand, the Philippines, Vietnam, Taiwan, and Guam.
 

CARE Technologies

IT Customer Support role is responsible for providing technical assistance and support to customers regarding software applications, systems, and IT-related issues. The role ensures that customer inquiries and technical problems are resolved efficiently while maintaining high levels of customer satisfaction.

Key Performance Indicators (KPI)

<ul>
	<li>Ticket resolution time.</li>
	<li>Customer satisfaction score.</li>
	<li>SLA compliance rate.</li>
	<li>Number of issues resolved.</li>
	<li>Quality and accuracy of support documentation.</li>
</ul>

Customer Support

<ol>
	<li>Respond to customer inquiries via phone, email, ticketing system, or chat.</li>
	<li>Provide first-level technical support for software, hardware, and network-related issues.</li>
	<li>Assist customers in troubleshooting and resolving system/application problems.</li>
	<li>Guide users through step-by-step solutions and system usage procedures.</li>
</ol>

System and Application Support

<ol>
	<li>Support users in operating company applications and systems.</li>
	<li>Perform basic system configuration and user account management.</li>
	<li>Assist with application testing and validation after issue resolution.</li>
	<li>Provide user training and guidance when required.</li>
</ol>

Documentation and Reporting

<ol>
	<li>Maintain accurate records of customer interactions and issue resolutions.</li>
	<li>Create and update user guides, FAQs, and support documentation.</li>
	<li>Prepare periodic reports on support activities and issue trends.</li>
</ol>

Service Quality Improvement

<ul>
	<li>Identify recurring issues and recommend preventive solutions.</li>
	<li>Collaborate with development and infrastructure teams to improve system performance.</li>
	<li>Ensure compliance with Service Level Agreements (SLA).</li>
</ul>

Senior IT Customer Support

<ul>
	<li>Identify, research, and approach KOL / influencers / communities for social impact project</li>
	<li>Initiate and develop collaborations with KOL / public figures</li>
	<li>Build and maintain strong, long-term relationships with KOL / influencers</li>
	<li>Monitor campaign performance and ensure quality execution &amp; impact delivery</li>
	<li>Take full responsibility for the success of each social project</li>
	<li>Actively explore and identify new collaboration opportunities</li>
</ul>

Influencer Account Executive

PT. Indocyber Global Teknologi, an integrated information and technology system provider, dedicated to delivering highly effective solutions in the field of Information Systems. Our core business focuses on information technology services, digital marketing and IT infrastructure. 

PT. Indocyber Global Teknologi started with only 10 (ten) personnel, currently, after years of experience, we are supported by more than 200 consultants and developers.

PT. Indocyber Global Teknologi

Job Description:

<ul>
	<li>
	Gather, analyze, and document business requirements from stakeholders
	</li>
	<li>
	Translate business needs into functional specifications and process improvements
	</li>
	<li>
	Conduct data analysis to support strategic and operational decision-making
	</li>
	<li>
	Collaborate with cross-functional teams including IT, Operations, Finance, and Marketing
	</li>
	<li>
	Identify business problems and propose effective solutions based on data and research
	</li>
	<li>
	Create business process flows, reports, and documentation
	</li>
	<li>
	Monitor project progress and ensure deliverables align with business objectives
	</li>
	<li>
	Perform gap analysis and recommend process optimization initiatives
	</li>
	<li>
	Support system implementation, testing, and user acceptance testing (UAT)
	</li>
	<li>
	Prepare presentations, dashboards, and performance reports for management
	</li>
	<li>
	Facilitate meetings, workshops, and discussions with stakeholders
	</li>
	<li>
	Ensure business requirements are clearly communicated to technical teams
	</li>
	<li>
	Evaluate market trends and competitor activities to support business strategies
	</li>
	<li>
	Maintain accurate project and business documentation
	</li>
	<li>
	Assist in change management and continuous improvement initiatives
	</li>
</ul>

Business Analyst

<ul>
	<li>Define and prioritize product requirements and features.</li>
	<li>Manage the product backlog and write user stories.</li>
	<li>Work with developers, testers, and business stakeholders during Agile/Scrum delivery.</li>
	<li>Gather and analyze business requirements from underwriting, claims, operations, and sales teams.</li>
	<li>Ensure solutions align with business objectives and insurance regulations.</li>
	<li>Monitor product performance and recommend improvements.</li>
	<li>Support product testing, release, and implementation activities.</li>
</ul>

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