Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

Expedock

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting edge technology to enable businesses to unlock their full potential.

 

Who We Need

We need a Pricing and Quotation Specialist who can move fast and think commercially.

Someone who can turn around accurate rates and generate winning quotations within SLA—keeping the sales team equipped to close deals. You should be confident in sourcing rates, computing charges, and building competitive quotes with speed and precision.

If you thrive under pressure, manage volume with accuracy, and understand that every quote drives revenue—this role is for you.

 

What You'll Do:

<ul>
	<li>Rates &amp; Pricing Management - Take ownership of gathering, analyzing, and maintaining freight rates from carriers, co-loaders, and suppliers. Evaluate rate competitiveness and ensure pricing is aligned with market conditions and client requirements.</li>
	<li>Quotation Development - Prepare accurate and competitive quotations by computing end-to-end charges (freight, surcharges, duties, and other costs). Structure pricing strategically to support the sales team in winning business while protecting margins.</li>
	<li>Commercial Support to Sales - Work closely with the sales team to translate client requirements into tailored pricing solutions. Provide recommendations on rate strategy, cost breakdowns, and service options.</li>
	<li>Client Coordination - Serve as a key point of contact for quotation-related inquiries, ensuring timely responses, clear communication, and a smooth customer experience.</li>
	<li>Contract &amp; Vendor Management - Coordinate with carriers and partners to validate rates, clarify terms, and ensure all commercial agreements are accurate and up to date. Support renegotiations based on market trends and volume opportunities.</li>
</ul>

Pricing & Quotation Specialist for Airfreight & Seafreight

Who We Need:

As an Business Developement Associate (Crypto Outreach) at Expedock, you will help expand our client's presence within the crypto and Web3 ecosystem. This role is responsible for identifying relevant communities, engaging with founders, moderators, project teams, investors, and community members, and introducing their products and services in a natural, value-first manner.

What You’ll Do:

<ul>
	<li>Identify and research relevant crypto communities across:
	<ul style="list-style-type: circle;">
		<li>Discord</li>
		<li>Telegram</li>
		<li>X (Twitter)</li>
		<li>Reddit</li>
		<li>LinkedIn</li>
		<li>Farcaster</li>
		<li>Community forums</li>
	</ul>
	</li>
</ul>

<ul>
	<li>Join and actively participate in communities while following each platform's rules and etiquette.</li>
	<li>Introduce our services through personalized outreach and value-based conversations.</li>
	<li>Qualify prospects and identify projects that may benefit from our solutions.</li>
	<li>Book discovery calls or demos for the Business Development team.</li>
	<li>Track outreach activities using crm and outreach tools.</li>
	<li>Monitor discussions to identify opportunities, trends, and potential partnerships.</li>
	<li>Share market intelligence and community feedback with internal stakeholders.</li>
	<li>Collaborate with Marketing and Sales to refine messaging and outreach campaigns.</li>
	<li>Meet weekly outreach, engagement, and qualified lead generation targets.</li>
</ul>

Build relationships with:

<ul style="list-style-type: circle;">
	<li>Founders</li>
	<li>Community Managers</li>
	<li>Moderators</li>
	<li>Project Teams</li>
	<li>Investors</li>
	<li>Developers</li>
	<li>Finance professionals and industry stakeholders, where relevant</li>
</ul>

Technical Requirements

<ul>
	<li>Fiber internet (pldt Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps</li>
	<li>Backup internet (mobile hotspot or secondary isp) capable of at least 20 Mbps</li>
	<li>Quiet, conducive home workspace</li>
	<li>Optional: Wired Ethernet connection preferred during work hours</li>
	<li>Optional: Power backup (ups) if the location experiences frequent outages</li>
</ul>

Why Expedock

<ul>
	<li>Health Stipend &amp; Service Break Incentives: Access a dedicated health care subsidy/allowance and structured, paid service breaks after 3 months of successful collaboration.</li>
	<li>Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.</li>
	<li>Autonomous Remote Collaboration: Enjoy the freedom of a work-from-home set up backed by a highly communicative operational team that values professional growth and efficient delivery.</li>
	<li>Streamlined Project Onboarding: Transition seamlessly into the workflow with comprehensive system walkthroughs and client calibration documentation to ensure high-accuracy project delivery.</li>
</ul>

 

Candidate Data &amp; Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

<ul>
	<li>Evaluate your qualifications and suitability for current and future roles</li>
	<li>Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience</li>
	<li>Maintain talent pools for future opportunities, where permitted by law</li>
</ul>

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

Business Development Associate Web3 and Crypto

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Sales Team

At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us.

About the role

As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform.

What you’ll do

<ul>
	<li>Team Leadership: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals.</li>
	<li>Coaching &amp; Development: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment.</li>
	<li>Process Improvement: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs.</li>
	<li>Strategic Feedback: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities.</li>
	<li>Product Expertise: Become an expert in the product and clearly articulate its value to every professional.</li>
	<li>Performance Management: Consistently monitor and document team performance.</li>
</ul>

Salesforce

Sales and Marketing Knowledge

Closing Sales

Sales Team Manager [Remote WFH]

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

<ul>
	<li>Available nationwide in every U.S. county</li>
	<li>Over 85 million projects started on Thumbtack</li>
	<li>More than 11 million 5-star reviews and counting</li>
	<li>Pros earn billions on our platform</li>
	<li>1000+ employees </li>
	<li>$3.2 billion valuation (June, 2021) </li>
</ul>

About the Sales Team

We are a rapidly growing sales organization looking for highly motivated individuals to join us in scaling our sales organization. Our culture prides itself on diversity and inclusion. 

About the Role

Account Executives will directly impact the company's overall growth by finding new pros, surfacing learnings from sales conversations, testing new data sources and sales processes, improving the quality and quantity of pros on Thumbtack, and driving revenue for the company.

Responsibilities

<ul>
	<li>Responsible for driving revenue by obtaining quota by creating and managing your pipeline.</li>
	<li>Maintain accurate and current notes and records for all accounts in Salesforce.</li>
	<li>Achieving 100% of your assigned monthly quota while creating and cultivating a future sales pipeline.</li>
	<li>Help key stakeholders gain insight into their market, customers, and competitors which will allow them to make quicker and better data-driven decisions.</li>
	<li>Become an expert in the Thumbtack product a</li>
</ul>

Account Management

Account Executive [Remote WFH]

About Expedock:

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting-edge technology to enable businesses to unlock their full potential.

Key Responsibilities:

1. Client Support &amp; Communication

<ul>
	<li>Act as the first point of contact for tenant and landlord inquiries via phone, email, and property management portals.</li>
	<li>Provide clear, empathetic responses to customer concerns, ensuring issues are logged and resolved promptly.</li>
	<li>Maintain consistent communication with clients, updating them on progress and outcomes of their requests.</li>
</ul>

2. Service Coordination

<ul>
	<li>Liaise with contractors and property managers to schedule repairs, inspections, and maintenance works.</li>
	<li>Track service requests from initiation to completion, ensuring quality standards and timelines are met.</li>
	<li>Process contractor invoices and confirm service delivery against agreed terms.</li>
</ul>

3. Customer Experience Enhancement

<ul>
	<li>Conduct follow-up calls and surveys to measure satisfaction and identify areas for improvement.</li>
	<li>Monitor recurring issues and propose process improvements to enhance overall customer experience.</li>
	<li>Support the development of customer engagement initiatives, including welcome packs, onboarding guides, and digital communication campaigns.</li>
</ul>

4. Compliance &amp; Documentation

<ul>
	<li>Ensure all customer interactions and property-related activities comply with Uk housing regulations.</li>
	<li>Maintain accurate, audit-ready records in property management software.</li>
	<li>Track and archive safety certificates, inspection reports, and service logs.</li>
</ul>

 

Technical Requirements:

<ul>
	<li>Fiber internet (pldt Fiber, Converge, Globe Fiber, etc.) – recommended speed of 100/50 Mbps</li>
	<li>Backup internet (mobile hotspot or secondary Isp) capable of at least 20 Mbps</li>
	<li>Quiet, conducive home workspace</li>
	<li>Optional: Wired Ethernet connection preferred during work hours</li>
	<li>Optional: Power backup (Ups) if the location experiences frequent outages</li>
</ul>

 
 

Why Expedock:

<ul>
	<li>Health &amp; Benefits: Hmo coverage and leave credits after three months of engagement.</li>
	<li>Supportive Remote Environment: Work from home with a collaborative team that values growth and mutual success.</li>
	<li>Structured Training: Comprehensive onboarding and client-specific training to help you quickly master workflows.</li>
</ul>

 
 

Candidate Data &amp; Privacy Notice:

By submitting your application to Expedock, you consent to the collection, use, and processing of your personal information for recruitment purposes. Your data will be used to:

<ul>
	<li>Evaluate your qualifications and suitability for current and future roles</li>
	<li>Communicate with you throughout the recruitment process</li>
	<li>Improve our hiring processes and candidate experience</li>
	<li>Maintain talent pools for future opportunities, where permitted by law</li>
</ul>

Expedock handles candidate data with care and in accordance with applicable data protection regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

Real Estate Customer Experience Coordinator

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

We are seeking a highly motivated and detail-oriented Bidding Specialist to join our growing team. The Bidding Specialist will be responsible for identifying, analyzing, and responding to Requests for Proposals (RFPs), Invitations for Bids (IFBs), and other procurement opportunities. This role requires a strong understanding of the software development lifecycle, excellent writing and communication skills, and the ability to manage multiple projects under tight deadlines. The ideal candidate will be adept at crafting compelling and compliant proposals that showcase our software solutions and secure new business for the company.

 

• Proactively identify and track relevant bidding opportunities from various sources (government portals, industry websites, tender notifications, etc.). 
• Conduct thorough analysis of RFPs, IFBs, and other solicitation documents to understand requirements, scope, evaluation criteria, and terms and conditions. 
• Collaborate with internal stakeholders, including sales, technical teams, product development, legal, and finance, to gather necessary information and develop comprehensive bid strategies. 
• Develop a clear understanding of our software products and services to effectively articulate their value proposition in bid responses. 
• Write clear, concise, and persuasive proposal content, including executive summaries, technical responses, management plans, and pricing justifications. 
• Ensure all bid submissions are compliant with client requirements, company standards, and legal regulations. 
• Manage the end-to-end bid process, including creating timelines, assigning tasks, tracking progress, and ensuring on-time submission. 
• Facilitate review meetings with internal teams to ensure accuracy, completeness, and quality of all bid materials. 
• Conduct post-submission analysis to identify areas for improvement and best practices for future bids. 
• Stay informed about industry trends, competitor activities, and procurement best practices. 
• Participate in pre-bid conferences and clarification sessions as needed.

Bidding Specialist Work From Home

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the role

As a Customer Success Manager (CSM), you bring our Thumbtack mission to life! This leadership role is a part of our outbound sales and success efforts, where you would work specifically with a team to resolve customer plans to service their homes. By coaching your team in handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best Managers are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals with their team of individual contributors.

The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs.

 

What you’ll do

<ul>
	<li>Oversee a team of 8-10 Success Associates that work with our customers directly and the revenue goals tied to each.</li>
	<li>Be an advocate for your team along with the growth and expansion of our customers' requests.</li>
	<li>Manage a team that works with some of our top customers, in high-demand areas on Thumbtack, to drive long-term retention and growth. Coaching your team to understand your customers' project goals, needs, and challenges so you can help them extract the full value of their Thumbtack experience.</li>
	<li>Creating moments of thoughtful recognition for our customers to show them how appreciative we are of our partnership and how our tool can change the process of completing home projects.</li>
	<li>Provide appropriate education, actionable advice, useful content, and clear communication as needed to your associates.</li>
	<li>Become an expert of the Thumbtack product and clearly articulate how we will help your customers complete their projects.</li>
	<li>Act as a bridge between the customer, our pros, and Thumbtack, providing feedback about the product to our internal product teams.</li>
	<li>Leverage a new revenue and sales-focused experience for our agents driving to company goals.</li>
</ul>

Customer Service

B2C Success Team Manager [Growth and Retention, WFH, Remote]

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Team

The Thumbtack Service Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the Role

The Service Manager will be heading a team of Service Advocates responsible for ensuring that all professionals get best-in-class support whenever they contact Thumbtack Service by addressing their concerns correctly and accurately. A Service Manager's main responsibilities are ensuring that the team runs smoothly, KPIs and individual targets are met, team members are engaged and live up to our Thumbtack values, company policies are implemented, and continuous improvement of operations and processes are ensured. By effectively managing and leading the team, you help ensure that Thumbtack pros and customers are set up for success.

What you’ll do

<ul>
	<li>Lead, coach, and develop team members through regular 1:1s, huddles, and calibrations; create personalized development plans and provide ongoing feedback to help each person reach their full potential.</li>
	<li>Drive team performance and quality by monitoring KPIs, addressing performance issues, managing escalations, and ensuring consistent adherence to policies and service standards.</li>
	<li>Foster an inclusive, high-trust culture that reflects Thumbtack’s values—encouraging collaboration, engagement, and psychological safety where team members feel empowered to share ideas and suggestions.</li>
	<li>Communicate clearly and consistently by cascading updates, goals, and company programs in a timely and transparent manner, ensuring alignment across the team.</li>
	<li>Collaborate cross-functionally with partners across Operations, Training, QA, Workforce Management, Analytics, and HR to resolve issues, improve workflows, and maintain smooth daily operations.</li>
	<li>Manage core people operations including performance reviews, compensation discussions, coaching documentation, and accurate timekeeping to ensure compliance and fairness.</li>
	<li>Identify trends and drive continuous improvement by surfacing insights, refining KPIs and processes, and contributing to key projects that enhance operational efficiency and team effectiveness.</li>
</ul>

People Management

Service Team Manager [Remote WFH]

About Expedock:

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting-edge technology to enable businesses to unlock their full potential.

Who We Need: 

we are looking for a risk ops analyst to ensure robust aml/cft compliance, risk management, and regulatory adherence in alignment with mas regulations and internal policies for our client. the role involves executing supporting merchant onboarding, due diligence, risk assessments, transaction monitoring, and acting as liaison for audits including and not limited to support data extraction and periodic reporting.

What You'll Do 
1. Risk Assessment and Mitigation

<ul>
	<li>
	conduct thorough kyc and cdd checks for onboarding
	</li>
	<li>
	resolve alerts and level 1 findings, and escalate per policies and procedures
	</li>
	<li>
	assist with transaction monitoring activities 
	 
	</li>
</ul>

2. Regulatory Compliance

<ul>
	<li>Ensure compliance with all relevant regulatory requirements, including anti-money laundering (aml), know-your-customer (kyc), and data privacy laws.</li>
	<li>Conduct regular compliance audits and assessments to identify and address any non-compliance issues, as directed.</li>
</ul>

3. Fraud Prevention

<ul>
	<li>Support in fraud prevention strategies, including resolving of alerts from monitoring systems</li>
	<li>Investigate and analyze fraudulent transactions to identify patterns and improve prevention measures.</li>
	<li>Collaborate with cross-functional teams to enhance fraud detection and prevention capabilities.</li>
</ul>

4. Operational Risk Management

<ul>
	<li>Identify, assess, and mitigate operational risks that could impact the company's business operations, financial performance, or reputation.</li>
	<li>Support and maintain business continuity plans to ensure resilience in the face of disruptions.</li>
	<li>Assist to provide guidance and training for relevant processes.</li>
	<li>Assist with fostering a culture of risk awareness and compliance within the organization.</li>
</ul>

Why Expedock

<ul>
	<li>Health Stipend &amp; Service Break Incentives: Access a dedicated health care subsidy/allowance and structured, paid service breaks after 3 months of successful collaboration.</li>
	<li>Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.</li>
	<li>Autonomous Remote Collaboration: Enjoy the freedom of a work-from-home set up backed by a highly communicative operational team that values professional growth and efficient delivery.</li>
	<li>Streamlined Project Onboarding: Transition seamlessly into the workflow with comprehensive system walkthroughs and client calibration documentation to ensure high-accuracy project delivery.</li>
</ul>

Candidate Data &amp; Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

<ul>
	<li>Evaluate your qualifications and suitability for current and future roles</li>
	<li>Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience</li>
	<li>Maintain talent pools for future opportunities, where permitted by law</li>
</ul>

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

Risk Ops Analyst

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the HRBP Team

The People Team's vision is to power the success of the business through the success of our people. Our HR Business Partners are business leaders first, HR leaders second. We hold ourselves to a high standard of understanding the objectives, culture, and talent capabilities of our clients. We quickly identify trends and solve problems in service of achieving Thumbtack’s goals, driving high-performing individuals and teams. While we always seek out tangible facts and data, we also believe just as strongly in the intangibles – judgment, EQ, the ability to listen, having an inclusive mindset by default. We strive to be trusted partners and coaches to people at all levels of the organization.

About the role

As our HRBP supporting the Commercial function — Sales, Customer Success, Service, Commercial Operations, Partnerships and Business Development — you'll partner directly with managers and employees across the full employee lifecycle. This role requires working North American business hours (PST Preferred).

You'll be part of a broader HRBP team spanning the US, Canada, and the Philippines, all working together to shape our company’s culture and Future of Work vision. Reporting to the Director, HR Business Partners, you'll bring sound judgment, strong communication, and a bias toward action to the client groups you support. We're looking for someone who's humble yet driven, ownership-oriented, and who can give and receive feedback with grace and authenticity. If that sounds like you, let’s talk!

What you’ll do

<ul>
	<li>Client Partnership: Partner with Commercial client groups — managers and employees across Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development — as a trusted advisor across the full employee lifecycle: team effectiveness, manager coaching, org design, workforce planning and engagement survey action planning</li>
	<li>Employee Relations: Support employee relations casework in the Philippines and US — PIP, policy violations, and conflict resolution — partnering with managers to document consistently and reduce legal risk; use sound judgment on when to escalate</li>
	<li>Change Management: Support managers and teams through organizational change, helping drive clarity and alignment during transitions</li>
	<li>Operational Excellence: Support execution of HR programs — performance cycles, calibrations, engagement survey insights — tailored to Thumbtack's needs</li>
	<li>Data-Driven Decision Making: Analyze people data to identify trends and translate findings into recommendations for managers and leaders</li>
	<li>Culture and Employee Advocacy: Champion Thumbtack's culture and values within your client groups, leading by example</li>
	<li>Cross-Team Collaboration: Partner with Recruiting, DEI, OD, and Total Rewards to bring integrated People strategies to your client groups</li>
</ul>

HR Business Partner [Remote, WFH]

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Role

As a Pro Success Manager, you'll be a hands-on people leader focused on helping Pros get real, measurable value from Thumbtack. You'll lead a team of Success Specialists who drive retention, product satisfaction, and growth across their Pro portfolios. You'll ensure the team delivers consistent results through coaching, data-driven execution, and operational discipline. This role is ideal for a leader who thrives in the details — motivating people, refining playbooks, and translating insights into immediate action to reduce churn and improve satisfaction.

What you’ll do

<ul>
	<li>Lead and coach a team: Manage 8-10 Success Specialists responsible for retention, satisfaction, churn prevention, and growth.</li>
	<li>Churn prevention: Use health signals and reporting to identify risk; coach your team on recovery tactics and ensure follow-through.</li>
	<li>Drive product satisfaction: Ensure pros understand and adopt high-impact features; provide feedback loops to Product for improvement.</li>
	<li>Renewals and expansion: Support your team in executing renewals and identifying upsell opportunities with structure and consistency.</li>
	<li>Data-driven leadership: Monitor metrics (NRR, GRR, churn rate, CSAT, adoption, TTV); use insights in 1:ls and team reviews to drive performance.</li>
	<li>Process excellence: Implement playbooks for onboarding, adoption, renewal, and QBRs; identify process gaps and propose fixes.</li>
	<li>Cross-functional collaboration: Partner with Product, Marketing, and Sales to communicate Pro feedback and influence improvements.</li>
	<li>Talent development: Conduct regular coaching sessions, monitor progress toward goals, and celebrate wins that model Thumbtack's values.</li>
	<li>Pro advocacy: Encourage Pros to share success stories and promote Thumbtack through testimonials and case studies.</li>
</ul>

B2B Success Team Manager [Growth and Retention, WFH, Remote]

We are seeking a versatile Marketing Specialist to drive our multi-channel strategy. In this role, you will bridge the gap between technical expertise and creative storytelling, executing campaigns that generate high-quality leads for our mobile and web app development services.

<ul>
	<li>Develop and execute multi-channel marketing strategies to promote mobile and web app development services.</li>
	<li>Create targeted content (blogs, case studies, whitepapers, landing pages) that speaks to CTOs, product managers, and business leaders.</li>
	<li>Manage SEO, SEM, and paid campaigns to drive inbound leads and improve conversion rates.</li>
	<li>Own the company’s LinkedIn and email marketing strategy, including automation and segmentation.</li>
	<li>Collaborate with sales to align messaging, support outbound efforts, and optimize the lead funnel.</li>
	<li>Analyze campaign performance and report on KPIs such as MQLs, CAC, and ROI.</li>
	<li>Research competitors and market trends to refine positioning and identify new opportunities.</li>
</ul>

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