VP of Customer Growth  

About Astro

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.

Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.

Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

Overview

Are you ready to lead the growth journey of millions of customers? 🚀

We’re searching for a visionary VP of Customer Growth — an Astronaut who will define and execute strategies that maximize customer value, strengthen retention, and unlock new growth opportunities. As a people leader and strategic problem-solver, you’ll architect the customer journey, drive adoption and engagement, and inspire teams to deliver exceptional customer outcomes at scale.

Job Description

As our Astronaut, you will:

• Define and execute end-to-end customer growth strategies, driving acquisition, adoption, retention, and advocacy.
• Lead marketing initiatives that build brand awareness, generate demand, and accelerate customer acquisition.
• Deliver sustainable revenue growth by optimizing costs, processes, and brand impact.
• Leverage customer insights and data to optimize the journey, identify new use cases, and influence product innovation.
• Monitor and analyze performance across acquisition, engagement, and retention, turning insights into actionable strategies.
• Establish clear KPIs and growth metrics, ensuring accountability and continuous improvement at all levels.
• Lead, mentor, and scale a high-performing team through hiring, coaching, and development.

In order to launch successfully, you need to have:

• Bachelor’s degree in Business, Marketing, or a related field.
• 10+ years of leadership experience in Customer Growth/Marketing.
• Proven track record of driving customer satisfaction, retention, and revenue growth at scale.
• Exceptional communication and stakeholder management skills
• Data-driven decision-making with strong analytical skills to translate insights into business impact.
• Demonstrated adaptability and agility in fast-paced, dynamic environments.
• Strong strategic planning and problem-solving skills with the ability to think long-term and anticipate future challenges.
• Demonstrated ability to lead at scale and manage large teams.