Program Development Officer  

Summary of Work Activities and Responsibilities

Under the supervision of the Program Development Group Head (PDGH), the Program Development Officer assists in designing programs and courses that are responsive to the needs of the market. The position continuously monitors and improves portfolio and program performance in alignment with the thrust and business objectives of the Center.

This position works closely with internal units and external stakeholders for program management, resource person pool management, and knowledge management.

Main Duties and Responsibilities:

I. Market Research and Business Development

• Monitors the portfolio, branding efforts, and program performance of current courses to ensure that business unit’s objectives are met.
• Keeps abreast of emerging trends and needs and identifies opportunities to propose new/improved programs in the market.
• Conducts marketing intelligence, keeps track of program offerings and pricing strategies in the market, and makes recommendations on how to stay competitive.
• Recommends appropriate marketing plan to promote the different programs of the CCE as well as other sub-units’.
• Prepares presentations for business development purposes.
• Plans the calendar of Public Offerings (PO) and new program initiatives to ensure timely runs within a fiscal year to achieve PO gross revenue targets.

II. Program Development and Management

• Works closely with Program Directors (PDs)/Resource Persons (RPs) in the conceptualization, development, and customization of programs to meet specific client needs and industry requirements, including how to market the program.
  • Researches on trends and materials relevant to the program being designed.
  • Provides updates, data, and materials relevant to program development.
  • Works with PDs/RPs in updating/upgrading/refining the courses and materials.
  • Arranges and documents program development meetings (e.g., program walk-through, technical runs).
  • Supports the PDs/RPs on preparation and conduct of programs, including orientation and assistance on the use of Learning Management System (LMS).
• Ensures quality of existing programs through training observation, evaluation monitoring and periodic course content review, and provides feedback to PDs/RPs for design consideration.
  • Coordinates closely with the Training Services Group so that proper training administration support is provided based on the spirit and flow of the program design.
  • Monitors program runs and prepares the Training Observation report as feedback/program development input to the PDs/RPs.
  • Reviews the post-program Evaluation Summary prepared by the Training Services Group, and provides feedback to PDs/RPs.

III. Resource Pool (RP) Management

• Continuously invites/recruits industry experts to maintain a reliable and deep RP pool.
• Maintains strong relations and support to RPs to ensure a continuously beneficial partnership.
• Updates the PD/RP profiles

IV. Knowledge Management

• Maintains an updated inventory of course/program content (printed and/or digital).
• Keeps track of curriculum review, revisions, and enhancements.

V. Performs other duties as may be required by the immediate supervisor and/or authorized representatives.

Knowledge, Skills and Abilities

• Technical Acumen: Ability to apply principles of training cycle in program/ curriculum design, development and implementation.
• Business Development: Ability to understand and apply marketing concepts such as industry segments, market niches, product positions to establish the competitive advantage of program portfolio and reach business targets.
• Planning and Organizing: Ability to establish a coherent course of action to achieve goals; ability to translate plans into actions, organize work, monitor and review outcomes, and communicate the results clearly both orally and in writing; Keen to details.
• Communication Skills: Ability to communicate (written and oral) tactfully and sensitively with all types of personalities and predispositions, utilizing different media directed at different audiences/stakeholders.
• Presentation Skills: Ability to prepare and deliver persuasive, clear messages in a style appropriate to the audience; Exhibits mastery of materials and effective delivery style; Handles inquiries about the topic with ease.
• Coordination Skills: Ability to proactively coordinate, mediate, and manage actions in relation to others.
• Service Orientation: Actively looks for ways to help and relate well with clients and partners—pleasing, warm, patient and respectful in dealing with people.
• Critical Thinking and Problem Solving: Ability to use sound judgment and initiative, develops options and achieves outcomes.
• Technology Savvy: Ability to utilize information technology, computer, and internet systems to accomplish tasks; Comfortable with exploring new technologies.
• Data Analysis: Ability to gather, review, and analyze data and make sound recommendations.
• Networking and Relationship Management: Ability to develop and maintain a network of relationships with clients, internal and industry colleagues, institutions, etc. Uses this network to identify opportunities and develop a reputation in the community.

Education and Experience Requirements

• Bachelor’s degree preferably in Business, Education, Human Resources Management, Communication, or equivalent
• At least 3 years relevant work experience