Refund Trainer with GDS Experience
ATI Business Group
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
- Conduct Refund training for existing members or new members
- Ensure the quality & effectiveness of each given training, design effective training programs
- Support and mentor trainees to achieve the best performance as per client expectation
- Maintain & upskill knowledge, systems, and skills in a scope of work
- Work side by side with Operations to capture and document new products and the processes from existing and new clients
- Create syllabus, process notes/ modules related to Refund, and keep it updated
- Be responsible for trainee’s attendance record
- Manage training schedule and training requests for Refund
- Develop a program to assess the training need
- Create a Training Evaluation Form at the end of the training for training assessment and results
- Support Operations team on doing production when needed
- Submit production tracker and schedule report to the leader
- Share the progress of current training periodically with the leader
Kualifikasi Minimum
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Have Bachelor’s Degree in Education, Business, Tourism, or related field
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Have at least 2 years of professional experience in Airlines, GDS systems companies, Refund, and Travel BPO
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Know about GDS systems (reservation, issue, reissue, refund)
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Have the ability to prioritise and manage multiple tasks
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Have strong analysis skill
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Have strong written & reading skills in English & Bahasa
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Demonstrates a high level of attention to detail
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Certification from the training association is a plus
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Tech-savvy, able to operate MS Word, Excel, PowerPoint, and instructional software
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Education and Training
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Jl. Batu Tulis Raya No.14, RT.3, RT.3/RW.2
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