ATI Business Group
Verified Kalibrr employerAlamat Kantor
Jl. Batu Tulis Raya No.14, RT.3, RT.3/RW.2
Central JakartaIndonesia
Industri
Outsourcing / OffshoringTentang ATI Business Group
ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com
Lowongan di ATI Business Group
Job Descriptions : Supervise and support a team of agents responsible for: Handling multiple live chats from retail agents regarding their travel reservations. Managing email, chat, and voice communications with suppliers. Processing and confirming clients' travel booking itineraries with high accuracy. Ensure team members follow detailed instructions and adhere to established operational guidelines. Monitor and maintain service quality to meet or exceed team KPIs and SLAs. Provide coaching, mentoring, and performance feedback to team members. Identify workflow issues or system limitations and escalate them promptly to relevant stakeholders. Collaborate with other departments to ensure smooth handling of operational processes and client satisfaction. Generate periodic reports on team performance, productivity, and incident management.
Posted 20 days ago • Apply before 24 AugRekruter terakhir aktif a few seconds ago
We are looking for a conscientious and analytical candidate to join our Load Inventory Team as a Quality Assurance. In this role, you will be responsible for performing quality checks, analyzing large data reports, and auditing processes to ensure accuracy and compliance. You will also be expected to communicate your findings clearly to stakeholders across the Product and Contracts teams. To succeed in this role, you must have a sharp eye for detail, be self-motivated, and possess strong analytical and English communication skills. Main Responsibilities: Perform quality checks on load processes and ensure timely reporting of findings. Maintain high levels of accuracy, productivity, and consistency in QA tasks. Analyze large data sets to identify discrepancies, incorrect pricing, duplicate transactions, and procedural violations. Clearly document and report issues to relevant stakeholders for follow-up. Work closely with the Load Team and other departments to reduce Load Error Write-Offs. Communicate insights and recommendations for process improvement. Stay updated on internal QA procedures and contribute to continuous process enhancements.
Posted a month ago • Apply before 14 AugRekruter terakhir aktif a few seconds ago
Role of Purposes: Agent Support Specialist is a position within ATI Business Group to support one of our biggest clients based in Australia. This Position will report directly to the Team Leader or Senior Team Leader to that account. In general, this role will be responsible for Assisting Agents globally to manage Land or Air Booking. Responsibilities: To resolve agent issues related to Land or Air booking as first resolution through chat, phone or email. Assisting suppliers via phone lines or email. To manage the inquiry in a timely manner. Support to escalate the higher inquiries to the respective key person Be Part of ATI Journey: Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.
Posted 5 months ago • Apply before 3 NovRekruter terakhir aktif a few seconds ago
Conduct tracking, follow-up, collection, and reconciliation of transactions. Proactively contact suppliers as needed to ensure payment of outstanding invoices and enable swift payment Review account payable requests on a daily basis by comparing the information needed and submitted by agents Fixing the sale/refund billing discrepancy and ensuring all invoiced correct. Ensure all supplier invoices are received on time to meet our payment schedules Carefully follow instructions and pre-established guidelines to perform assigned tasks Ensure that all work is processed according to the team’s minimum standard. Report any issues or system limitations to the direct supervisor Match all invoices to the corresponding order and purchase order Ensure correct and complete setup of new suppliers in our Purchasing system (Lookout) and Accounting system (Xero) Submit costings or segments in our client's system (Tramada)
Posted 8 months ago • Apply before 8 NovRekruter terakhir aktif a few seconds ago
ATI Business Group is looking for Ticketing Staff to support our clients. If you are passionate about the travel industry, have prior experience with GDS systems, and possess excellent English abilities, we look forward to you being a part of our team! Responsibilities: Issue and reissue tickets Keep productivity benchmark and accuracy as per team’s minimum standard Carefully follow instructions and pre-established guidelines to perform assigned tasks Ensure that all work is processed according to the team’s minimum standard Report any issues or system limitations to the direct supervisor
Posted 9 months ago • Apply before 24 OctRekruter terakhir aktif a few seconds ago
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