Part Time Afterhours Consultant | Work from Home  

The Afterhours Consultant is responsible for assisting the Recruitment Consultants in the branch through active call handling, simultaneous record/database updating, and email management that requires effective multi-tasking skills to ensure all job orders are filled in quickly.

Purpose

As an Afterhours Consultant, you will:

• Manage virtual reception for our client, which includes but is not limited to, handling inbound and outbound calls, responding to emails to immediately address the concern
• Address all associated admin tasks like updating the record (roster) and the system diligently
• Contribute to team efficiencies by accomplishing the related task, as required

Your daily tasks will include:

• Assist clients in their job requests such as Job Orders or Shift Queries
• Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness, and replacement of candidates
• As requested by Branch Consultants or clients, contact and place preferred candidates
• Update clients on a candidate who confirmed and who needs a replacement
• Cancel candidates as requested by Branch Consultants
• Fill in the vacant orders by contacting available candidates
• Create placements, update client card and candidate card using the client’s existing system
• Initiate calls to complete candidate’s confirmations/attendance for client rosters
• Ensure the database is always updated
• Complete candidates’ availability checks in preparation for consultants to do the roster
• Screen resumes and book interviews as required
• Conduct Reference Checks of the candidates
• Screen candidates to check suitability on the job orders
• Run virtual reception for offices as required
• Deal with candidate’s pay queries
• Liaise with Branch Consultants in a professional and timely manner
• Complete tasks and email requirements in a timely manner
• Collaborate well with the team by assisting in completing all other tasks as needed
• Perform other duties as assigned by the client and/or management.

Required Attributes

• Excellent verbal and written English communication skills
• Strong listening, and call-handling skills in a busy, multi-tasking environment
• Proactive mindset with outstanding attention to detail
• Technologically adept and highly trainable in new skills and software
• Ability to manage competing deadlines and manage work pressures
• Flexibility to perform other relevant tasks as required by the client

Minimum Qualifications

• Exposure to working on a rotating shift (day shift, mid, graveyard, early morning), including holidays and weekends
• Proficient with Microsoft Office applications (Outlook, Excel, Teams, etc.)
• Experience in a BPO, call centre, or similar work setting
• Background in effectively managing calls, emails, and systems (software, apps, tools) simultaneously
• Working with a team and manager both onshore and offshore

Advantageous (Having the following is a PLUS):

• Strong knowledge of CRM and VoIP phone systems
• Experience in recruitment or managing employees’ roster (shift schedules)
• Awareness of Australian business culture