Customer Service Officer day shift
Colcap Servicing Pty Ltd
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- PHP 25.000,00 - PHP 32.000,00 / bulanPHP250003200025000MONTH
- Penuh waktuFULL_TIME
Deskripsi Pekerjaan
Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.
As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!
Responsibilities and Tasks:
- Respond to customer inquiries via email, fax, and phone
- Handle internal and external customer calls, making outbound calls as needed
- Address Mortgage Manager inquiries and disputes, providing timely and accurate responses
- Escalate issues to the right department when necessary
- Communicate with team members to ensure understanding of updates and initiatives
- Delegate tasks to team members, ensuring correct procedure and resolution
- Manage ad-hoc activities as needed
Kualifikasi Minimum
Availability and Qualifications
- Availability to work on weekends (5 days, day shift)
- Australian mortgage experience is an advantage
Communication and Interpersonal Skills
- Excellent oral communication and comprehension skills
- Strong writing skills for composing business letters
- Confident and articulate in conversations and client relationships
Work Style
- Customer-focused
- Ability to work well under pressure and on flexible schedules
- Professional demeanor
Technical Skills
- Proficiency in Microsoft Office applications (Word, Excel)
- Familiarity with email messaging applications
Problem-Solving and Analytical Skills
- Good planning, organizing, multi-tasking, and problem-solving skills
- Ability to provide insights based on analysis
- Good attention to detail
Fasilitas dan Tunjangan
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Keahlian yang diperlukan
- Business Correspondence
- Email Support
- Customer Service
- Critical Thinking
- Communication Skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- BGC, Taguig, Metro Manila, Philippines