IT Helpdesk  

Who We Are

Evo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients’ businesses to excel in today’s market.

By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.

Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.

With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.

Key Responsibilities:

• Be the primary contact for providing solutions and advice on technical issues experienced by Evo Tech employees across offices.
• Perform troubleshooting through various diagnostic techniques or contact support services for assistance with hardware or software issues, and diagnose and resolve technical hardware and software issues.
• Direct unresolved issues or any additional requests to the next level of support personnel and ensure proper documentation is maintained.
• Provide accurate information or updates on IT products or services that may impact stakeholders, including but not limited to employees, leaders, managers, and third parties.
• Maintain technical documentation in the company's software applications and guidelines for software installation, hardware configuration, and problem troubleshooting. These resources should be available upon request by any employee in need of assistance.
• Collaborate with fellow IT Helpdesk colleagues to monitor urgent, pending, or approval request from employees using the company's existing software application.
• Identify and suggest possible improvements to procedure, or initiate process enhancements to enhance the overall user experience for employees.
• Procure necessary supplies and stocks, whether software or hardware, as requested by management. Ensure proper documentation is provided to facilitate these requests.
• Provide a monthly report detailing any damages, replacements, or services required for equipment and devices, regardless of whether they are under warranty.
• Sending end-of-shift task daily to ensure completion of assigned duties and documentation required for performance evaluation purposes.
• Collaborating with co IT Helpdesk for any urgent, pending or approved requests from the employees in a proper monitoring. Use the existing software application by the company.
• We will address on-call office visit, emails or chat from management requiring assistance, and premium pay will be applied based on the requests submitted to Admin/HR Department with proper documentation.
• Implemented a ticketing system across departments for reporting purposes at the end of the year.
• Any task and responsibilities not mentioned here can be discussed for potential changes, and necessary evaluations will be implemented promptly.

Qualifications:

• At least 1 year proven experience in IT or in a BPO setting.
• Willing to establish the team from a start-up perspective.
• Proficiency with company software and hardware.
• Tech savvy with working knowledge of office automation products, databases and remote access.
• In-depth knowledge of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Good problem-solving, analytical, and team-working skills.
• Above average interpersonal and communication skills.
• An openness to learning new technologies.
• Has technical knowledge on Zoho Desk products.