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Klik Digital Sinergi

IT Application Support  

Klik Digital Sinergi

 
  • South Jakarta, Indonesia
    40C, RT06/RW01, Jalan Buncit Raya, Duren Tiga Kel., Pancoran, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Penuh waktuFULL_TIME

Lowongan dipasang a month ago dan batas waktu lamaran adalah 30 Nov

Rekruter terakhir aktif 19 hours ago

2024-10-03T03:27:32.728571+00:002024-11-30T17:00:00+00:00

Deskripsi Pekerjaan

Manage all request ticket

Sharing knowledge to handover daily operation tasks

Quarterly preventive maintenance

Evaluation of application maintenance

Technical consultation for perfective maintenance

Performance assessment and analysis

Perform improvements based on preventive maintenance

Deployment standard and normal change

Make sure during and after release implementation no incident or issue occurs

Resolution for incident or RCA

Perform L2 maintenance support relate to application

Maintain availability and capacity under threshold to ensure all services running properly

Perform configuration or change management relate to applications through ticketing system and executing within SLA and ensure process quality

Check completeness of all prerequisite requirement of standard change request

Communicate with user through email, whatsapp, telegram or phone for more information or requirement needed

Create and update SOP with development team for new standard change

Inform or socialize or train all support team regarding new SOP or knowledge

Implement changes thoroughly as required as SOP given and ensure IT service stability

Manage known incident or user complain relate to application and resolve it within SLA as SOP defined through ticketing system

Perform preventive regular maintenance to prevent service crash or incident relate to application

Provide data audit relate to application based on audit requirement

Have and updated detailed reporting document in regular basis (daily/weekly/monthly) and ad-hoc purpose

Kualifikasi Minimum

Having experience in Support engineer L1 min 3 years

Willing to work 24/7 on call duties

Strong communication skills (verbal and written)

Having knowledge with Linux

Having knowledge with Database (PL-SQL)

Having knowledge with Web Service (Nginx, Apache tomcat, Jboss, Web logic, API)

Excellent problem solving and documentation skills

Proven customer service skills

Familiar with Information Technology Infrastructure Library (ITIL) methodologies

Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
IT and Software
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Once in a while
Alamat Kantor
Jl. Buncit Raya 40B, Kel. Duren Tiga, Jakarta - Indonesia 12760, Pancoran, Daerah Khusus Ibukota Jakarta, Indonesia
Industri
Information Technology / IT
Lowongan
2 lowongan dibuka
Situs
http://klik.digital

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Tentang Klik Digital Sinergi

Klik Digital Sinergi is principal application product. KDIGITAL has products for the SMB and retail markets running on top of the cloud system. KDIGITAL provides Digital Transformation Solutions and Services for our Client and Partners. KDIGITAL solution and services ranged from ideation and design to managed services

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