Junior Lead Central Processing Training & Development  

Responsibilities:

Strategic Responsibilities:

- Design & Implement Training Programs

- Develop and implement end-to-end training programs for frontline crew across all HKO hubs.

- Competency Framework & Career Progression

- Build and implement a competency matrix for frontline roles.

- Create assessment tools to evaluate performance and readiness for promotion.

- SOP & Method Management

- Develop and monitor training KPIs (e.g., assessment scores, post-training performance, probation pass rate).

- Handle change management when there are SOP updates from other departments (e.g., NPD, Process Excellence).

- Ensure methods are trained and understood at hub level.

BAU Responsibilities:

- Lead onboarding, product knowledge, SOP, safety, and skill-based training initiatives.

- Coordinate with R&D, Process Excellence, and Operations to deliver structured NPD training to ensure operational readiness.

- Track progress and conduct regular review cycles (e.g., refresher training, offboarding skill audit).

- Manage the documentation and dissemination of SOPs.

Team Management Responsibilities:

- Manage and update career path roadmaps for mitra (frontline crew).

- Performance Evaluation & Monitoring

Education & Knowledge:

- Strong understanding of frontline operations (kitchen, packing, receiving, QA).

- Familiarity with SOP documentation and change management is a must.

Requirements:

Experience:

- 2–4 years of experience in F&B, retail, or logistics operations training.

- Proven experience in designing and conducting training programs.

Personal Characteristics:

- Comfortable working cross-functionally with Operations, Commercial, R&D, and PX

- Willing to travel to hubs and training centers as needed.

- Able to manage multiple training projects at once with attention to detail

Abilities:

- Strong communication and facilitation skills.