Customer Service Officer day and mid shift  

✨ Why Join Us?

Be the frontline hero of our customer experience! If you love helping people, solving problems, and working in a fast-paced environment, this role is perfect for you.

Key Responsibilities

• Handle client queries via email, fax, and calls (inbound & outbound)
• Resolve disputes and provide accurate, timely solutions
• Escalate issues to relevant departments
• Collaborate with teams like Arrears, Sales, Retention, and Discharges
• Organize welcome calls and assist with retention & sales support
• Prepare letters (e.g., dishonor notices, confirmations)
• Process tasks such as:
  • Interest Rate Reduction
  • Loan Conversions
  • Visa Debit Card requests
  • Posting refunds/payments (with approval)

What We’re Looking For

• Confident communicator with strong oral & written skills
• Customer-focused and professional demeanor
• Ability to multi-task, plan, and solve problems under pressure
• Proficient in Microsoft Word, Excel, and email systems
• Strong analytical skills and attention to detail
• Flexible and deadline-driven

🌟 Why Join ColCap?

✅ Industry Leader

Be part of a trusted non-bank lender with a loan portfolio exceeding $17 Billion and a strong presence in the Australian mortgage market.

✅ Career Growth

Unlock opportunities to learn and advance within a dynamic, expanding organization.

✅ Work-Life Balance

Enjoy day shifts and fixed weekends off for a healthy work-life harmony.

✅ Comprehensive Benefits

• HMO coverage with 2 free dependents upon regularization

• Paid Vacation Leave (extra credits starting your 2nd year)

• Sick Leave Credits

• Meal Allowance

• Bereavement Leave

• Birthday Leave

✅ Employee-Centric Culture

• Annual Performance Reviews to recognize your contributions

• Monthly Employee Engagement Activities for a fun and collaborative workplace

• Employee Recognition Awards

• Community Service Programs

• Training Programs

• Leadership Programs

• Cultural Trainings

✅ Stability & Innovation

Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.