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Colcap Servicing Pty Ltd

Customer Service Representative UK Shift  

Colcap Servicing Pty Ltd

 
  • Taguig City, Philippines
    Fort Bonifacio, Taguig City, Metro Manila, Philippines
    Taguig City
    Metro Manila
    Philippines
    Philippines
  • PHP 30.000,00 - PHP 35.000,00 / bulan
    PHP
    30000
    35000
    30000
    MONTH
  • Penuh waktuFULL_TIME

Lowongan dipasang a month ago dan batas waktu lamaran adalah 29 Nov

Rekruter terakhir aktif 7 days ago

2024-10-28T23:17:03.719287+00:002024-11-29T13:00:00+00:00

Deskripsi Pekerjaan

Are you ready to unleash your potential and kickstart an exciting new career? We are looking for passionate, energetic individuals to join our dynamic team! If you thrive in a fast-paced environment and love taking on new challenges, then this is the opportunity for you.

As part of our team, you will have the chance to work on the first true “fully digital”, direct-to-consumer mortgage lender in the UK and collaborate with talented colleagues. We offer growth opportunities and a supportive work culture that encourages creativity and personal development.

If you are ready to push the boundaries, think outside the box, and be part of something truly special, then we want to hear from you! Apply now and embark on a thrilling journey with us. The sky's the limit!

Responsibilities

  • Oversee all mortgage servicing tasks, including handling customer inquiries and following standard procedures.
  • Respond to customer queries through email, calls, and letters, ensuring timely and professional issue resolution.
  • Manage inbound and outbound calls related to mortgages, engaging with customers, brokers, and solicitors; strong verbal communication skills are essential.
  • Conduct mortgage case reviews as directed by the LSM to ensure compliance with company policies and regulations.
  • Collaborate with third parties (receivers, lawyers, local authorities) to resolve account issues, including collections.
  • Maintain compliance with regulatory requirements and internal policies in all servicing activities.
  • Keep accurate records of loan transactions, communications, and account updates in the servicing system.
  • Identify ways to enhance customer satisfaction and implement solutions to improve the servicing experience.
  • Prepare periodic reports and contribute to team projects.
  • Provide prompt and accurate responses to LSM inquiries.
  • Perform administrative duties and research using UK-based resources for customer and security information.
  • Work with internal departments (underwriting, compliance, finance, completions) to streamline servicing processes and address escalated issues.
  • Regularly communicate with team members to ensure updates and initiatives are clearly understood.
  • Uphold data quality and comply with GDPR/Privacy Act principles.

Ongoing Tasks

  • Investigate company alerts, update cases, and escalate when necessary.
  • Follow up on charge registrations at Companies House and the Land Registry.
  • Distribute rate change and welcome letters, and call customers for clarification.
  • Monitor accounts for missed payments or direct debit issues and resolve with customers.
  • Investigate returned mail and local authority letters.
  • Trace the source of funds for lump sum repayments and provide updates to the LSM.
  • Assist in loan payoff processing, including preparation of payoff statements and accuracy of final payments.

Kualifikasi Minimum

Qualifications and Skills

  • Excellent verbal and written communication skills with a focus on clarity and professionalism.
  • Strong attention to detail to identify errors before they escalate.
  • Positive attitude and commitment to achieving the best outcomes for customers.
  • Strong analytical abilities to assess situations and deliver effective solutions.
  • Previous experience in mortgage or loan servicing preferred.
  • Essential customer service experience.
  • Ability to work effectively under pressure and meet deadlines.
  • Strong planning, organizing, multi-tasking, and problem-solving skills.
  • Proficiency in software applications, including email, Microsoft Word, and Excel.

Fasilitas dan Tunjangan

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Keahlian yang diperlukan

  • Business Correspondence
  • Customer Service
  • Time Management
  • Critical Thinking
  • Communication Skills

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Often
Alamat Kantor
2nd Ave & 30th St, 1201 Taguig City, Philippines
Industri
Financial Services
Lowongan
1 lowongan dibuka
Situs
https://www.colcap.com.au

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Tentang Colcap Servicing Pty Ltd

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

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