Change Management Assistant Manager  

Key Responsibilities

Change Management

• Work with management and assist in the design and execution of strategies for implementing changes.
• Drive the change management process from planning to delivery of change management deliverables as well as to communicate changes to relevant stakeholders.
• Initiate and analyze proposed changes and assess the impact of changes on affected processes and applications.
• Assess change readiness and determine if the change is ready for release (go or no go)
• Review drafts and collaterals to be disseminated across relevant stakeholders and facilitate meetings to ensure alignment across these stakeholders.

Stakeholder Engagement & Enablement

• Identify and map the stakeholders who will be affected by the change (directly and indirectly), and understand their needs, expectations, and concerns.
• Collaborate with process owners and HRS in identifying training needs for stakeholders who will be impacted by the change. • Manage/allocate resources to enforce change.
• Ensure that all process owners and stakeholders are duly trained and ready for the change.
• Monitor progress of stakeholders in the adoption of the change.
• Communication Management
• Communicate the purpose, benefits, and process of the change, and solicit feedback and input from the stakeholders. • Create a communication plan to ensure that stakeholders are aware of each step of the change process.
• Communicate successes, issues, modification, etc. to concerned stakeholders to ensure stakeholders’ support.

Change Governance

• Define methodology and framework of the Change Management team to align with the overall strategy and framework of the Change Management Office.
• Create and periodically update Change Management policies and procedures.
• Monitor and manage the day-to-day tasks and activities of the Change Management team
• Ensure complete documentation and proper tracking on all change initiatives.
• Prepare and submit regular report on the status of all change initiatives.
• Perform other tasks within the scope of the Change Management Office

Qualifications:

• Bachelor's Degree in any field or equivalent relevant work experience required;
• At least 8 years of work experience in Change Management or organizational change
• Knowledge of, and experience in, change management principles and methodology.
• With an experience on project management
• Exceptional communication skills (both verbal and written) a must.
• Ability to work in a high-performance team environment, while providing back-up support on an as needed basis within the customer service organization.
• Excellent interpersonal skills.
• Proven time management, organizational, and prioritizing skills.
• Ability to manage multiple tasks simultaneously while paying strict attention to details within the work that is being performed.
• Ability to use Microsoft Office Suite