IT Operations Lead
Concepcion Industrial Corporation
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Lowongan dipasang 11 days ago dan batas waktu lamaran adalah 8 Aug
Rekruter terakhir aktif 5 days ago
2026-04-10T00:33:11.276032+00:002026-08-08T16:00:00+00:00Deskripsi Pekerjaan
- Lead and oversee daily Service Desk operations across all entities.
- Ensure timely resolution of incidents, service requests, and escalations.
- Act as the primary escalation point for complex IT issues.
- Monitor SLA compliance and service performance metrics.
- Coordinate with infrastructure, applications, and third-party vendors as needed
- Drive continuous improvement initiatives to enhance user experience and service efficiency.
Kualifikasi Minimum
- Lead and oversee daily Service Desk operations across all entities.
- Ensure timely resolution of incidents, service requests, and escalations.
- Act as the primary escalation point for complex IT issues.
- Monitor SLA compliance and service performance metrics.
- Coordinate with infrastructure, applications, and third-party vendors as needed
- Drive continuous improvement initiatives to enhance user experience and service efficiency.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- Muntinlupa, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Concepcion Industrial Corporation
Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.
CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.
With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.