Livestream & Customer Online Manager  

Lead and develop the Online Sales team (Livestream, Customer Service, and Customer Care / After Sales).

Take ownership of KPI and revenue targets in Livestreaming & Customer Service areas.

Build strategies to improve customer experience across Livestream, Customer Service, and Customer Care.

Manage Customer Care / After Sales team to ensure customer loyalty, retention, and satisfaction.

Oversee and manage Livestream Hosts as a key customer acquisition & direct sales channel.

Act as the main liaison to strengthen customer interactions through digital/virtual events.

Analyze customer satisfaction and needs (via surveys) to drive service improvement.

Collaborate with Marketing, Sales, and Product teams to unify the customer journey.

Prepare reports and provide strategic recommendations to management (NPS, CSAT, Retention, Livestream Revenue).

Bachelor’s degree in Management, Marketing Management, or other relevant fields.

Minimum 5 years of experience leading teams in Livestream Hosting / Customer Service (Pre-sale & After-sale).

Background in gadgets, gadget accessories, lifestyle tech, IoT, or related industries.

Up-to-date with the latest trends in gadgets and accessories.

Strong knowledge of Customer Journey Mapping, Service Design, and Digital Engagement Tools.

Service-oriented, with a focus on customer maintenance and retention.

Willing to be placed in Malang, Indonesia.