Freight Audit & Customer Billing Specialist  

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses unlock their full potential.

About the Client

Our client is a US-based logistics provider known for reliable, efficient, and customer-focused supply chain solutions. With expertise in domestic and international freight, they support shippers through responsive communication, streamlined processes, and modern operational tools. Their services cover a broad range of logistics needs, ensuring every shipment and invoice is handled with precision and transparency.

Schedule: Night Shift (US Time Zones)
Location: Fully Remote (WFH)

The Mission

Ensure accurate carrier freight invoice validation and timely customer billing. This role primarily uses Navix for carrier invoice auditing and Turvo for customer invoicing, ensuring alignment between contracted rates, shipment details, accessorial charges, and internal billing procedures.

What You'll Do

• Freight Invoice Auditing & Discrepancy Management (Navix)
  • Audit carrier freight invoices in Navix against shipment documentation, contracted rate tables, and operational details.
  • Validate transportation charges including linehaul, fuel surcharge, accessorials, reweigh/reclass, detention, liftgate, appointment, redelivery, inside delivery, and more.
  • Identify billing discrepancies and initiate corrective actions, disputes, and adjustment tracking.
  • Maintain accurate invoice coding, audit notes, and supporting documentation.
  • Monitor invoice exception queues and ensure SLA compliance.
  • Track recurring billing issues and recommend process improvements.

• Customer Billing & Invoice Generation (Turvo)
  • Create and issue accurate customer invoices in Turvo based on shipment records, approved carrier charges, customer rate agreements, and billing rules.
  • Verify margin integrity and ensure compliance with customer pricing agreements and SOPs.
  • Ensure invoices contain all required shipment references to avoid payment delays.
  • Compile and attach backup documents such as PODs, carrier invoices, and approvals.
  • Resolve billing inquiries through detailed research and documentation.

• Stakeholder Collaboration & Dispute Resolution
  • Coordinate with carriers, operations, and customer service teams to resolve disputes and correct shipment records.
  • Partner with pricing and operations teams to validate rates, accessorials, and exception approvals.
  • Escalate recurring issues, non-compliance, and documentation gaps to leadership.

• Compliance, Reporting & Financial Controls
  • Maintain compliance with internal controls and financial standards.
  • Track billing metrics including cycle times, exception rates, recoveries, and accuracy.
  • Support month-end close activities including accruals, billing cutoffs, and backlog reviews.

What You Need

• 2+ years of experience in freight auditing, transportation billing, logistics accounting, or related operations/finance support.

• Strong understanding of freight invoice components across Less than Truckload and Full Truckload, including per hundredweight rates, accessorials, fuel surcharges, and reweigh/reclass impacts.

• Experience with logistics billing tools; Navix and Turvo experience preferred.

• Proficiency in Microsoft Excel, including filters, pivot tables, vlookups, and data handling.

• Knowledge of customer standard operating procedures, billing compliance standards, disputes, chargebacks, and recovery workflows.

• Amenable to permanent night shift work aligned with US business hours and productivity monitoring tools such as Insightful.

• Excellent attention to detail, communication, organization, and problem-solving skills.