Program Manager  

The Program Manager is responsible for planning and governance and for overseeing the successful delivery of the program’s output/product. The program manager must have practical experience of having been a project manager for large and complex initiatives.

Duties and Resposibilities

• Leads the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department.
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
• Develops and delivers progress reports, proposals, requirements documentation, and presentations to various audiences, including the project team and sponsors.
• Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.
• Ensuring Customer Success Management processes are implemented
• Manages Daily program management throughout the program life cycle
• Defining the program governance (controls)
• Defines and plan the overall program strategy and progress of projects
• Managing the program’s budget and financial health
• Managing risks and issues and taking corrective measurements
• Mentors Project Managers

Job Specifications:

Education – At least graduate with a Bachelor’s or Master's Degree in IT, Computer Science, Engineering, or any related course.

Related Work Experience –

• At least 5 years of experience as an IT Professional, with 5+ years experience in Project Management.
• 5+ years of experience with a full product lifecycle with an understanding of the development lifecycle and various technology methodologies that support that lifecycle.
• Proven success in providing leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
• Proven success in providing leadership for project teams
• Experience in providing roadmap to clients
• Focus on Customer Success Management metrics and implementation
• Experience in handling industry specific related programs and Operations
• Experience in handling Program PnL
• Certifications is a plus
• Professional Scrum Master II
• Project Management Professional (PMP®) certification

Knowledge –

• Project Management
• Resource Management
• Stakeholder Relationship management
• Financial Management
• Contract Management
• Governance

Skills:

• Must have excellent time management and organizational skills and experience establishing guidelines in these areas for others.
• Must have a strong sense of personal accountability regarding decision-making and supervising department teams.
• Must have good leadership skills, risk management, client interfacing, and decision-making skills.
• Must have strong interpersonal and organizational skills.
• Ability to work independently with minimum supervision and with a cross-functional team.
• Must have the decisiveness in resolving business problems, making decisions, and identifying priorities.
• Must have a passion for new consumer technology and the emerging mobile landscape.
• Excellent scoping and estimation skills.
• Must have exceptional communication skills and presentation skills
• Must have strong interpersonal and organizational skills
• Proven ability to demonstrate a drive for results and accountability of business needs.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.