Showroom Supervisor  

Position Title : Showroom Supervisor

Reports To : Sales Manager

Location : South Jakarta

Employee Type : Full Time

Job Summary:

The Showroom Supervisor is responsible for managing and overseeing all showroom operations, including staff management, sales performance, inventory control, and customer service excellence. This position plays a key role in ensuring the showroom is well-organized, visually appealing, and aligned with the company’s brand standards. Candidates with experience in the furniture, household products, or retail industry are highly preferred.

Key Responsibilities :

1. Staff Management :

• Lead, motivate, and train the showroom team to achieve high performance.
• Assign tasks, prepare work schedules, and conduct regular team meetings.
• Provide ongoing coaching, supervision, and performance evaluations for staff.

2. Sales and Performance :

• Ensure monthly and annual sales targets are achieved or exceeded.
• Monitor and analyze sales performance and prepare accurate sales reports.
• Implement promotional activities and effective merchandising strategies to boost sales.

3. Operations and Maintenance :

• Oversee daily showroom operations and ensure compliance with company policies and procedures.
• Manage inventory, monitor stock levels, and ensure proper replenishment of products.
• Maintain the cleanliness, organization, and visual appeal of the showroom to create an inviting customer experience.

4. Customer Service :

• Ensure excellent customer service is consistently delivered by the showroom team.
• Handle customer inquiries and complaints professionally and effectively.

5. Financial and Security :

• Monitor and control showroom operational expenses to ensure cost efficiency.
• Manage cash handling, daily sales transactions, and financial reporting.
• Ensure proper implementation of security measures to protect company assets and personnel.

Requirement :

• Minimum Bachelor’s Degree (S1) in Business Management, Marketing, or related field.
• At least 3 years of experience as a Supervisor or Team Leader in showroom or retail operations, preferably in furniture or household products.
• Female candidates are preferred.
• Strong leadership, communication, and interpersonal skills.
• Good understanding of retail sales operations, merchandising, and inventory control.
• Analytical ability to evaluate sales performance and generate reports.
• Excellent customer service and problem-solving skills.
• Able to work under sales targets and deadlines.
• Detail-oriented, responsible, honest, and result-driven.
• Willing to work on weekends or public holidays (shift schedule) when required.