Customer Support
Renos.id
- Jakarta, IndonesiaKuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Lowongan dipasang 20 days ago dan batas waktu lamaran adalah 23 Jun
Rekruter terakhir aktif 15 hours ago
2025-04-25T10:10:11.076567+00:002025-06-23T17:00:00+00:00Deskripsi Pekerjaan
- Provide general support to customers & troubleshoot problems.
- Resolve conflicts or disagreements between sellers and buyers, and investigate the disputes and gather relevant evidence.
- Document all interactions with customers in the Call Center Database (Customer Relationship Management), for further use if necessary.
- Follow up on complaints/input and act as a liaison for complaints/input submitted by customers for follow-up (either directly on the spot or escalated to the relevant unit).
- Maintain and improve service quality by following guidelines to meet the quality standards contained in the Standard Operating Procedures.
- Form and create sustainable relationships with customers.
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
Kualifikasi Minimum
- 1-2 years experience in Customer Service.
- Experience in responding to customer inquiries in a timely and accurate manner. Either by telephone, e-mail, and live chat.
- Ability to adapt/respond to various types of people's characters.
- Strong communication skills & customer-oriented.
Fasilitas dan Tunjangan
Special Leave Benefits for Women
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Child Care Benefits
Maternity & Paternity Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Kuningan Timur Kel., Setiabudi
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Tentang Renos.id
Renos is an end-to-end online marketplace that specialized in home and living products. We aim to bridge direct connections between manufacturers, service providers, and homeowners with AI technology and industry-led operation quality. This enables buyers to conveniently choose products, compare prices, access special deals, and try out samples before putting the right items in shopping carts at our one-stop service platform.