Cloud Security Project Engineer  

Cloud Security Project Engineer (Client-Facing Professional Services)

About the Role

We are looking for a Cloud Security Project Engineer to join our team and support cloud security implementations for enterprise customers in the Australia and New Zealand (ANZ) region.

This is a hands-on technical and client-facing role. You will work with customers, partners, and internal teams to implement, troubleshoot, and support cloud security solutions.

You don't need to be a pure Project Manager. We are looking for someone with a strong background in networking, cloud security, firewalls, proxies, or security technologies who is also comfortable communicating with customers and managing multiple projects.

Experience with Netskope is a strong advantage, but candidates with experience in similar technologies such as Zscaler, Palo Alto, Fortinet, Cisco, or other SASE/SSE platforms are welcome to apply.

What You'll Do

Manage multiple customer implementation projects from kickoff to completion.

Work with customers and partners to understand their technical requirements and deployment needs.

Lead or support technical meetings, workshops, and implementation sessions.

Configure, implement, and troubleshoot cloud security solutions.

Work with technologies such as SASE, SSE, SWG, CASB, ZTNA, and DLP.

Support traffic steering, proxy, PAC file, VPN, IPsec/GRE tunnel, and SSL/TLS configurations.

Troubleshoot connectivity, latency, traffic steering, PAC file, SSL inspection, and security policy issues.

Coordinate with Sales, Support, Engineering, Professional Services, and Partners to keep projects moving.

Track project activities, timelines, milestones, and technical deliverables.

Handle customer questions and technical issues and escalate when needed.

Support customers during implementation and hyper-care after deployment.

Coordinate with global teams when additional technical support is required.

Help identify improvements to technical implementation and customer delivery processes.

Maintain a professional and customer-focused approach when representing the company.

Follow established security, implementation, and project delivery processes.

• What We're Looking For

  Technical Experience

  3+ years of experience in one or more of the following:

  Cloud Security

  Network Security

  Network Engineering

  Firewall Administration

  Proxy / Gateway Technologies

  Cybersecurity

  SASE / SSE

  Hands-on experience with AWS and/or Microsoft Azure is an advantage.

  Good understanding of networking concepts such as:

  TCP/IP

  DNS

  Routing

  VPN

  Firewalls

  Security Groups

  Proxy

  SSL/TLS

  Familiarity with SASE/SSE, SWG, CASB, ZTNA, or DLP.

  Experience with IPsec/GRE tunnels, PAC files, traffic steering, or SSL inspection is a plus.

  Netskope experience is highly preferred, but experience with similar security platforms is welcome.

  Project & Customer Skills

  Experience handling customer implementations, technical projects, or client accounts.

  Comfortable managing several tasks or projects at the same time.

  Able to work independently and take ownership of assigned projects.

  Comfortable communicating directly with customers and technical teams.

  Good English communication skills, both written and verbal.

  Able to explain technical issues in a simple and clear way.

  Strong troubleshooting and problem-solving skills.

  Willing to learn new technologies and processes.

  Nice to Have

  Netskope certifications or hands-on Netskope experience

  Zscaler, Palo Alto, Fortinet, or Cisco experience

  SASE/SSE implementation experience

  Cloud security certifications

  Experience supporting customers in Australia or New Zealand

  Knowledge of data privacy and security requirements such as Australian Privacy Principles (APPs), New Zealand Privacy Act, GDPR, PCI, or PII