Order Processing Specialist | Remote
Elite Talent Recruit
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- PHP 30.000,00 - PHP 50.000,00 / bulanPHP300005000030000MONTH
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Job Summary:
As an Order Processing Specialist, you will play a vital role in ensuring the accurate and efficient processing of customer orders while upholding our mission to restore confidence through safe and effective health and beauty solutions.
Responsibilities:
- Process customer orders accurately and efficiently, including monitoring and addressing order changes, price adjustments, cancellations, and holds.
- Collaborate with cross-functional teams, including Customer Service and Warehouse, to address inquiries, concerns, and special instructions related to order processing.
- Utilize Shipstation and other relevant platforms to tag orders accurately, identify potential fraud risks, and coordinate appropriate shipping services.
- Conduct thorough checks on high-value orders to verify authenticity and prevent fraudulent transactions.
- Resolve any international shipment issues, including customs clearance, documentation, and communication with shipping carriers and customs authorities.
- Manage the Affirm payment gateway for order payments, ensuring smooth transaction processing and resolving payment-related issues.
- Fill and send proofs for chargebacks and file claims for lost packages, providing necessary documentation and evidence to support disputes and claims.
- Create and process B2B orders, maintaining accurate records of B2B transactions and communications.
- Negotiate and communicate with courier representatives to ensure smooth operations and resolve service issues effectively.
- Maintain accurate documentation of order processing activities and communicate effectively with team members to ensure a seamless workflow.
- Prepare ad hoc reports on operational tasks, providing detailed insights and analysis to support decision-making processes
Kualifikasi Minimum
- Minimum 2-4 years of experience in relevant functions.
- Previous experience using Shopify and ShipStation is required, with a strong background in order processing.
- Excellent organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong attention to detail and problem-solving skills, with the ability to conduct thorough checks on orders and shipments.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
- Proficiency in Google Workspace and experience with order management systems or e-commerce platforms.
- Ability to work independently and as part of a team, with a proactive and adaptable mindset.
Fasilitas dan Tunjangan
- Paid Vacation Leave
- Work from Home
- Medical, Prescription, Dental, or Vision Plans
- Paid Holidays
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Muntinlupa, Metro Manila, Philippines
Tentang Elite Talent Recruit
We’re using an IT industry solution to transform the process of recruitment management in different industries. Elite Talent Recruit is committed to building a culture that advocates diversity, inclusivity, and growth. If you are a talented, output-driven individual that shares our values, feel free to submit your application.