Hub Operations Manager  

About The Roles

Make sure that every kilo a collector brings in is received, weighed, paid, and delivered onward — reliably, cheaply, and with data that holds up under audit.

The Manager of Operations owns Wahu's physical capacity: how many collection points exist, whether they work, and how material moves from hub to MRF. Growth creates the demand; this role makes sure the network can absorb it.

Job Descriptions

Network build — hubs & dropboxes

• Owns the rollout plan against the 400–500 collection point target: site selection, partner onboarding, permits, installation, and launch readiness.
• Builds a repeatable installation process so opening a hub is a standard procedure, not a project.
• Manages the pipeline per partner and per region, phased against transport and MRF processing capacity no hub opens that cannot be serviced.
• Proposes relocation or closure of underperforming points on cost and uptime evidence, with Growth consulted on whether demand can still be built.
• Delivers a hub that is ready to receive collectors on the agreed launch date, so Growth's pre-launch campaign lands on a working site.

Hub operations — uptime and the collector experience on site

• Analyze and optimized hub for improvement
• Owns hub uptime: equipment working, scales calibrated, bins emptied, site clean and safe.
• Staffs and trains hub attendants; sets the service standard a collector meets at the counter.
• Owns payout execution accurate weighing, correct rates (e.g. Rp 10,000/kg for aluminium cans), and payment into the app wallet without disputes.
• Runs preventive maintenance and a fast-response repair loop; a broken hub is a lost hub.
• Resolves partner-side issues at store level: space, access, signage, store staff cooperation.

Logistics & collection

• Owns routing, collection frequency, fleet, and third-party transport so no hub overflows and no truck runs half empty.
• Plans capacity ahead of the rollout and ahead of campaign peaks flagged by Growth.
• Manages transport cost per kilo as a primary lever on unit economics.
• Owns chain-of-custody from hub to MRF — every load traceable to a source.

Alignment with the MRF

• Coordinates with the MRF on delivery windows, intake planning, and volume forecasts. This is alignment between two organisations, not line management.
• Holds material quality at the handover: sorted, dry, and within agreed contamination limits so volume is not lost at the gate.
• Gives the MRF a reliable forward forecast so processing capacity is planned ahead of the rollout, not after it.
• Flags early when network volume is about to outgrow available processing capacity.
• Resolves handover disputes on weight, quality, and documentation.

Cost, data & compliance

• Owns all-in operational cost per kilo, hub to MRF collection, transport, handling, payout and drives it down as volume scales.
• Owns the operational data layer feeding the dashboard: volumes, weights, uptime, routes, deliveries. One source of truth, shared with Growth and Finance.
• Guards traceability so volume claims survive audit by partners, certifiers, and plastic-credit markets (PPRS, PCX Markets).
• Owns permits, KLHK and other regulatory reporting, and QHSE across all sites.
• Owns safety: this is a business with vehicles, machinery, and manual handling.

Qualification

• Track record: 8+ years in operations or logistics, of which at least 3 leading a multi-site field organisation.
• Leads managers: has run a network through city, area, or branch managers — not a single site, and not only an office function. Comfortable being accountable for places they are not standing in.
• Scale of people: has been responsible for 100+ staff, including blue-collar teams.
• Standardisation: has taken something that worked in one location and made it work identically in five.
• Indonesian market: operates confidently with local permits, regulators, retail partners, and vendors across regions.
• Cost discipline: has owned a unit cost and moved it. Can build and defend an operational model.
• Language: fluent Bahasa Indonesia and English.
• Field presence: will be at hubs and on the floor, not only in the number

Nice to Have

• Waste management, recycling, or materials handling experience.
• Familiarity with EPR, PPRS certification, or plastic credit verification requirements.
• Retail or in-store operations experience — installing and servicing equipment inside a partner's store.
• Experience opening operations in a new city from scratch.
• Formal continuous improvement background (Lean, Six Sigma) applied in practice, not on paper.