Customer Service Specialist

Ztek Consulting Inc.

Quezon City, Philippines
Philippines, Metro Manila, 1880, Eastwood Ave, Bagumbayan, Quezon City
Quezon City
Metro Manila
Philippines
Philippines
PHP 22.000,00 - PHP 28.000,00 / bulan
PHP
22000
28000
22000
MONTH
Penuh waktuFULL_TIME
Terima lulusan baru

Lowongan dipasang 12 days ago dan batas waktu lamaran adalah 30 Mar

Rekruter terakhir aktif 3 days ago

2026-03-18T10:29:07.103486+00:002026-03-30T16:00:00+00:00

Deskripsi Pekerjaan

Position Overview:

As a Customer Service Specialist, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Hours of Work:Onsite - Monday – Friday 6:30am – 11:00pm & Saturday 7:30am – 8:00pm EST (Rotatinal shifts)

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Kualifikasi Minimum

• 1-3 years of experience in call center/contact center environment

Excellent communication skills, both verbal and written.

• Demonstrated analytical and problem-solving skills.

• Demonstrated ability to work within time constraints.

• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).

• Positive attitude and demonstrated ability to perform in a team-based environment.

• Professional and pleasant telephone manner.

• Must have flexibility and willingness to work rotational shifts, including evenings and weekends.

• Experience working in a call center environment specifically in a customer service role.

• Previous Financial Services experience would be considered an asset.

Fasilitas dan Tunjangan

Life Insurance
Medical / Health Insurance
Performance Bonus
Paid Holidays
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans

Lain-Lain

Joining Bonus upto 20000 PHP

10% of work rendered between 10:00PM – 6:00AM (Night Shifts Only)

Regular Holiday: 200%

Special Non-Working Holiday: 130%

Keahlian yang diperlukan

Organizing and Planning
Problem Sensitivity
Chat Support
Customer Service
Critical Thinking
Typing
Communication Skills

Ringkasan Perkerjaan

Tingkat Posisi: Lulusan Baru / Junior

Spesialisasi: Customer Service

Persyaratan tingkat pendidikan: Lulus program Sarjana (S1)

Respon rekruter ke lamaran: Always

Alamat Kantor: Eastwood Ave 1880, 1110 Quezon City, Philippines

Industri: Staffing / Recruiting

Lowongan: 25 lowongan dibuka

Situs: https://www.ztekinc.com/

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Tentang Ztek Consulting Inc.

Founded in 2000, Ztek Consulting Inc. is a certified minority- and woman-owned business enterprise with over 20 years of proven success in workforce and talent management. Headquartered in Atlanta, Georgia, Ztek operates across the United States, Mexico, Canada, the European Union, India, and the Philippines—delivering workforce solutions that shape global talent strategies from local markets. At Ztek, we combine human expertise with advanced analytics, machine learning, and AI-driven talent strategies to deliver customized, metric-based solutions for clients worldwide. Our work spans industries such as information technology, healthcare, banking and financial services, aerospace and defense, supply chain and logistics, government, insurance, consumer packaged goods, retail, manufacturing, and pharmaceuticals. Global Impact, Local Presence We empower Filipino professionals to grow global careers without leaving the country. Through Ztek, candidates gain: Access to international clients and projects across diverse industries Opportunities to contribute to high-value, data-driven workforce initiatives Exposure to global workforce standards and AI-enabled solutions Credibility and Innovation 20+ years of workforce consulting excellence 30,000+ global hires since inception and 800+ contractors deployed annually 1.5 million hours of professional services delivered each year Certified Woman-Owned Business recognized for diversity and inclusion Pioneering programs like Z-V.E.T, connecting highly skilled veterans to client opportunities Diversity and Inclusion Our initiatives support neurodiverse talent, veterans, and women returning to the workforce. We are committed to fostering an inclusive, respectful, and high-performance workplace where integrity, collaboration, customer focus, and innovation thrive. Recruitment Notice Ztek is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs, without discrimination of any kind as protected by law. We do not charge any fees at any stage of the recruitment process. Any request for payment related to job applications, employment, training, or equipment should be treated as fraudulent and reported immediately.

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